Microsoft recalls AC power cords for Surface Pro 2/3 devices sold before March 2015 due to fire and shock risks. Unplug and get a free replacement.
The power cords can overheat, posing fire or shock hazards.
Microsoft is recalling AC power cords for Surface Pro 2 and 3 devices sold before March 15, 2015 because they can overheat and cause fire or shock. This affects users who have these specific models with the described cord features.
The recalled power cords lack a 1/8-inch sleeve on the end that connects to the power supply. This design flaw can cause them to overheat, leading to fire or shock hazards.
Owners of Surface Pro, Surface Pro 2, or Surface Pro 3 devices with AC power cords sold before March 15, 2015 are affected. Users with the specific cord features described in the recall are most at risk.
Check if your Surface Pro or Surface Pro 2 has a black case with the product name on the back. Surface Pro 3 has a silver case with "Windows 8 Pro" under the kickstand. The cords do not have the 1/8-inch sleeve on the connector end.
Unplug and stop using the recalled AC power cords immediately.
Reach out to Microsoft for a free replacement AC power cord.
Consumers should unplug and stop using the recalled power cords and contact Microsoft for a free replacement AC power cord.
Surface Pro, Surface Pro 2, and Surface Pro 3 devices sold before March 15, 2015.
The cords do not have a 1/8-inch sleeve on the end that connects to the power supply. Surface Pro 2 has a black case with product name on the back, Surface Pro 3 has a silver case with "Windows 8 Pro" under the kickstand.
No, Microsoft will send a free replacement cord after you contact them.
We’ve drafted a message you can send Microsoft to request your refund or repair — edit it as you like.
Subject: Recall 6640 — Microsoft AC Power cords Hello, I own a AC Power cords that is covered by recall 6640 from Microsoft. The official recall notice states: Consumers should unplug and stop using the recalled power cords and contact Microsoft for a free replacement AC power cord. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official CPSC recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
