Toshiba recalls Panasonic lithium-ion battery packs in 39 laptop models due to overheating risks. Affected units have part numbers starting with G71C. Consumers should stop using and replace with free battery.
The lithium-ion battery packs can overheat, posing burn and fire hazards to consumers.
Toshiba is recalling Panasonic lithium-ion battery packs used in 39 laptop models because they can overheat and cause burns or fires. If you have a laptop with a battery part number starting with G71C, you should stop using it and get a free replacement.
The lithium-ion battery packs can overheat due to internal issues, potentially causing burns or fires. This happens when the battery is used without proper charging or when it's damaged.
Toshiba laptop owners with Panasonic battery packs that have part numbers starting with G71C are affected. Users who keep the battery installed without proper AC power may be at higher risk.
Check the battery pack's part number, which starts with G71C. The battery is installed in 39 Toshiba laptop models including Portege, Satellite, and Tecra series.
Power off the laptop and remove the battery pack immediately to prevent overheating.
Look for part numbers starting with G71C on the battery pack to confirm if it's affected.
Follow the instructions on Toshiba's website to receive a free replacement battery pack.
Consumers should immediately go to the firm's website and click on the battery pack utility link in the first shadowed box on the page. Consumers can also perform a manual check using the laptop and battery pack's model, part and serial numbers. If it is part of the recall, consumers should power off the laptop, remove the battery and follow the instructions to obtain a free replacement battery pack. Until a replacement battery pack is received, consumers should use the laptop by plugging into AC power only.
Battery packs with part numbers starting with G71C are affected.
Check the battery pack's part number, which should start with G71C. This number is printed on the battery pack itself.
No, only battery packs with part numbers starting with G71C need replacement.
We’ve drafted a message you can send Toshiba to request your refund or repair — edit it as you like.
Subject: Recall 6688 — Toshiba Panasonic battery packs used in Toshiba laptop computers Hello, I own a Panasonic battery packs used in Toshiba laptop computers that is covered by recall 6688 from Toshiba. The official recall notice states: Consumers should immediately go to the firm's website and click on the battery pack utility link in the first shadowed box on the page. Consumers can also perform a manual check using the laptop and battery pack's model, part and serial numbers. If it is part of the recall, consumers should power off the laptop, remove the battery and follow the instructions to obtain a free replacement battery pack. Until a replacement battery pack is received, consumers should use the laptop by plugging into AC power only. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
Experiences, tips, and questions from readers. Every comment is reviewed before it appears.
No comments yet — be the first to share your experience.
The facts (hazard, remedy, dates, manufacturer) are pulled from the official CPSC recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
