Rheem recalls Performance Platinum electric water heaters due to fire and burn risks from overheating control panels. Affected models sold at Home Depot need immediate stop-use and repair.
The control panel on the water heaters can overheat, posing fire and burn hazards.
Rheem is recalling Performance Platinum electric water heaters that can overheat and cause fire or burns. Owners should stop using these heaters immediately and contact Rheem for a free repair.
The control panel on these water heaters can overheat, leading to potential fire or burns. This happens because the overheating mechanism fails to properly regulate temperature, causing dangerous heat buildup.
Homeowners with Rheem Performance Platinum water heaters sold at Home Depot between January 2014 and April 2015 are affected. Those with the specific model numbers and serial number ranges listed are most at risk.
Look for gray water heaters with the "Performance Platinum" Rheem logo on the front above the thermostat. Check the rating plate near the bottom for model numbers and serial numbers within the specified ranges.
Immediately turn off and stop using the recalled water heaters to prevent fire or burns.
Reach out to Rheem to request a free repair by a Rheem field technician.
Consumers should immediately turn off and stop using the recalled water heaters. Consumers should contact Rheem to request a free repair by a Rheem field technician.
Performance Platinum electric water heaters with model numbers XE40M12EC55U0, XE50M12EC55U0, XE50T12EC55U0, and XE80T12EC55U0 sold between January 2014 and April 2015.
Check for the gray color, "Performance Platinum" Rheem logo on the front, and model/serial numbers within the specified ranges on the rating plate near the bottom.
Exclusively at Home Depot stores.
We’ve drafted a message you can send Rheem to request your refund or repair — edit it as you like.
Subject: Recall 7751 — Rheem Rheem electric water heaters Hello, I own a Rheem electric water heaters that is covered by recall 7751 from Rheem. The official recall notice states: Consumers should immediately turn off and stop using the recalled water heaters. Consumers should contact Rheem to request a free repair by a Rheem field technician. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official CPSC recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
