What was recalled
In early February 2017, the U.S. Consumer Product Safety Commission (CPSC) announced a significant recall involving La-Z-Boy power supplies. This action was taken because these specific components were sold alongside certain models of electric lift chairs and as part of conversion kits designed for older chair models. The core issue centers on the electrical safety of the power supply units themselves, which are essential for operating the lifting mechanism that helps users move from a seated to a standing position.
The recall specifically targets power supplies with Lot Number 150113. These units are rectangular boxes made of black plastic, measuring approximately six inches by three and a half inches by three and a half inches. The model name, model number, and lot number are printed directly on the back of the power supply casing, which is where consumers should look to verify if their unit is included in this recall.
The recalled power supplies were originally sold with several La-Z-Boy Gold Series electric Lift Chairs. These include the Clayton Luxury-Lift (Model 1HL562) and the Clayton Power Lift (Model 1ML562). Additionally, the recall affects power supplies sold with other Clayton Luxury-Lift models, specifically Models 1LF505 and 1LF819.
Furthermore, the affected power supplies were also included in conversion kits intended for older lift chairs. These kits were used to upgrade existing chairs and included models 1LL320, 1LL508, 1LL515, 1LM320, 1LM508, and 1LM515. If you purchased a conversion kit for any of these older chair models, your power supply may also be part of this recall.
While the recall notice does not specify the exact number of units affected or the specific stores where they were sold, it is important to note that this recall was announced on February 8, 2017. If you own any of the above-mentioned La-Z-Boy lift chairs or have used a conversion kit for these models, you should check your power supply immediately. The presence of Lot Number 150113 is the key identifier for whether your unit is included in this recall.
The hazard, explained
When we talk about a recall for an electrical component like a power supply, it is helpful to understand exactly what physical failure is occurring. In this specific case involving La-Z-Boy lift chairs, the issue centers on the protective casing that covers the internal electronics. The power supply unit itself is a black, plastic rectangular box, roughly 6 inches by 3½ inches by 3½ inches, which converts standard household electricity into the lower voltage needed to operate the chair’s lifting mechanism. The critical design flaw here involves the "screw housing"—the specific area where screws secure the cover to the rest of the unit.
According to the CPSC report, the plastic cover can develop cracks within this screw housing over time. This is not necessarily a result of user error or rough handling, but rather a structural weakness in the material or its attachment points. When these cracks propagate, the integrity of the seal is compromised. Eventually, the cover can detach completely from the main body of the power supply. It is important to note that this detachment does not mean the chair stops working immediately; the internal wires may still be connected enough to allow the chair to function for a period, which makes the hazard particularly insidious because the user might continue using the device without realizing their protective barrier is gone.
Once the cover detaches, the electrical components inside are exposed. These components carry live voltage. Under normal circumstances, the plastic casing serves as a vital insulator, preventing a person from coming into contact with that electricity. When that insulation is removed by the broken cover, anyone touching the power supply while it is plugged in and powered on creates a path for electricity to flow. This is what we call an "exposed electrical component" hazard.
The harm from this type of incident typically manifests as an electric shock. Depending on the voltage, the duration of contact, and the condition of the floor or chair upholstery, the shock can range from a startling jolt to serious injury. Electric shocks can cause muscle contractions that make it difficult to let go of the source, potentially prolonging exposure. In severe cases, particularly for individuals with heart conditions or when current passes through vital organs, the risk is significantly higher. While the CPSC notes that no incidents have been reported so far, the potential for harm is real because the barrier between you and live electricity has been physically removed by the cracked casing.
Understanding this mechanism highlights why the remedy is not just a repair, but a full replacement of the power supply. You cannot simply tape over the crack or glue the cover back on, as those materials do not provide the necessary dielectric strength to safely insulate high-voltage components. The only way to restore safety is to remove the compromised unit entirely and replace it with one that has an intact, secure housing.
Who is most at risk
The primary group affected by this recall consists of individuals who have purchased La-Z-Boy Gold Series electric lift chairs or specific conversion kits for older models. These products are specifically designed to assist users in transitioning from a seated position to a standing one, making them essential mobility aids for many households. The power supply units included in this recall were sold with the Clayton Luxury-Lift (Models 1HL562 and 1ML562) and Luxury-Lift (Models 1LF505 and 1LF819), as well as conversion kits for older chairs with models 1LL320, 1LL508, 1LL515, 1LM320, 1LM508, and 1LM515. If you own any of these specific items and the power supply bears LOT #150113, you are directly part of the affected population.
While the mechanical function of the chair is to provide assistance, the electrical hazard poses a particular threat to those who may have limited ability to react quickly or protect themselves. The defect involves the cover of the power supply cracking within the screw housing and detaching, which exposes live electrical components. For an elderly user or someone with mobility challenges, the risk is compounded not just by the shock itself, but by the potential secondary injuries that could occur if they are startled or injured while trying to stand. These individuals often rely on these chairs for daily independence, meaning they may interact with the device frequently and in close proximity, increasing the likelihood of contact with the exposed wiring.
Children present a different but equally serious risk profile. Although the chair is intended for adults requiring lift assistance, homes that contain these devices often have grandchildren or other young visitors who might explore the equipment. A detached power supply cover leaves internal electrical parts accessible. If a child were to reach into the exposed area, they could suffer severe electrical shock. Because children are smaller and may not recognize the danger of an electrical box as clearly as adults do, their vulnerability is heightened by both their curiosity and their physical size relative to the hazard.
It is also important to consider that anyone who handles the power supply for setup, cleaning, or troubleshooting is at risk. The recall notice specifies that only power supplies with LOT #150113 are included. This lot number is printed on the back of the black, plastic rectangular box, which measures approximately 6 inches by 3½ inches by 3½ inches. Users who have recently inspected their equipment or attempted to replace the unit may have already encountered the cracked casing. The shock hazard is immediate and does not require a malfunction of the lifting mechanism itself; simply touching the exposed components while the unit is plugged in can result in injury. Therefore, the entire household should be aware that this specific electrical component is unsafe until it is replaced by La-Z-Boy.
How to tell if you have the recalled item
If you own a La-Z-Boy lift chair or a conversion kit intended for one, identifying whether your specific power supply is part of this recall requires a careful, hands-on inspection. The issue is not with the chair itself, but specifically with the black, rectangular plastic box that powers its lifting mechanism. To determine if you are affected, you must locate this power supply unit and verify three critical pieces of information: the model name or number, the lot number, and the physical appearance of the casing.
First, ensure your chair falls under the categories mentioned in this recall. This involves checking if your chair is a Gold Series electric Lift Chair, a Clayton Luxury-Lift (Models 1HL562) or Power Lift (Model 1ML562), or a Clayton Luxury-Lift (Models 1LF505 and 1LF819). Alternatively, if you have an older lift chair that you recently upgraded using a conversion kit, check if your kit models are 1LL320, 1LL508, 1LL515, 1LM320, 1LM508, or 1LM515. If your chair does not match these specific model lines, it is likely not part of this particular recall, though you should always double-check the power supply itself.
Once you have confirmed the chair type, locate the power supply. It is a black, plastic rectangular box measuring approximately 6 inches by 3½ inches by 3½ inches. Turn the unit over to look at the back of the casing. You need to find the printed labels that display the model name, model number, and lot number. The most crucial detail here is the lot number. This specific recall applies ONLY to power supplies with LOT #150113. If your lot number differs from 150113, your unit is not included in this recall action.
Please do not rely on photos or general descriptions alone. Because the hazard involves a crack in the screw housing that can detach the cover, visual inspection of the casing for damage is important for safety, but it does not determine recall eligibility. Only the printed lot number confirms if your unit needs replacement. If you cannot find the labels or are unsure about the model compatibility, contact La-Z-Boy directly with your chair’s serial number and purchase details for confirmation before taking any further action.
What to do — step by step
If you own a La-Z-Boy lift chair that matches the description of the recalled power supply, your immediate priority is to ensure your safety and the safety of anyone else who might use the chair. The recall notice from the Consumer Product Safety Commission (CPSC) is clear: you must stop using the power supply immediately. This is not a suggestion; it is a critical safety measure. The hazard involves the plastic cover of the power supply potentially cracking and detaching, which exposes live electrical components. Continuing to use the device while this defect exists creates a direct risk of electric shock. Therefore, the very first step in your action plan is to physically disconnect the chair from the wall outlet and cease all operation of the lift function until you have resolved the issue through La-Z-Boy’s official remedy program. Once the chair is unplugged and no longer in use for lifting purposes, your next step is to verify that your specific unit is indeed part of this recall. While identifying the model number on your chair is helpful context, the definitive identifier for this specific recall is the lot number printed on the back of the power supply itself. You need to locate the black, rectangular plastic box (approximately 6 inches by 3½ inches by 3½ inches) and look for "LOT #150113". Only power supplies with this specific lot number are included in this recall. If your power supply has a different lot number, it is not part of this specific safety notice, though you should still monitor the device for any signs of wear or damage to its casing. If your power supply matches the recalled lot number, your third step is to contact La-Z-Boy to initiate the remedy process. La-Z-Boy has committed to providing a free replacement power supply to consumers who are affected by this recall. You can reach their customer service team toll-free at 855-592-9087. It is important to note their hours of operation: they are available from 9 a.m. to 5 p.m. Eastern Time, Monday through Friday. When you call, have your model numbers and the lot number ready so you can confirm your eligibility quickly. Alternatively, if you prefer digital communication or wish to review the details before calling, you can visit www.la-z-boy.com and click on the "Recall" button. This online portal will provide you with the most current instructions and may allow you to request the replacement part directly. After you have contacted La-Z-Boy, follow any additional instructions they provide regarding the return or disposal of the defective unit. Typically, companies will either send you a prepaid shipping label to return the old power supply or instruct you on how to safely dispose of it yourself. Do not attempt to repair the cracked cover yourself, as this does not address the underlying structural failure and may leave electrical components exposed. Wait for the new power supply to arrive and follow the manufacturer’s installation instructions carefully. Once installed, your chair should be safe to use again, restoring its function without the shock hazard associated with the defective lot.Your refund, repair, or replacement options
If you have determined that your power supply matches the specific lot number identified in this recall, the most important thing to know is that La-Z-Boy has committed to providing a complete remedy at no cost to you. You are not required to pay for shipping, labor, or the new component itself. The company’s official stance is straightforward: they will send you a free replacement power supply. This approach is designed to be as convenient and frictionless as possible for consumers who may be worried about their safety or frustrated by the inconvenience of having a chair that suddenly feels less reliable. By offering a direct replacement, La-Z-Boy aims to restore the functionality of your lift chair without forcing you to go through the hassle of returning the defective unit first or navigating complex reimbursement processes.
To initiate this process, you have two clear pathways available to you, both managed directly by La-Z-Boy. The primary method is via telephone. You can call their dedicated toll-free number at 855-592-9087. It is helpful to keep in mind their operating hours so you do not waste time trying to reach them when they are closed; the line is staffed from 9 a.m. to 5 p.m. Eastern Time, Monday through Friday. Having your model number and lot number ready before you dial will likely speed up the interaction, as customer service representatives will need these details to verify that your specific unit is covered under this recall notice.
If you prefer to handle things digitally or if you find it difficult to get through on the phone during business hours, La-Z-Boy also provides an online channel for this recall. You can visit their official website at www.la-z-boy.com. Once there, look specifically for a section labeled "Recall." This online portal is intended to mirror the support offered by the phone line, allowing you to request your free replacement power supply through a web interface. Whether you choose the phone or the website, the end goal is the same: obtaining a safe, functioning power supply that replaces the one with the cracking cover.
It is worth noting that while the remedy is a replacement part, the immediate action required before you receive that part is to stop using the current unit. The recall instructions emphasize that consumers should immediately cease using the recalled power supplies to operate their lift chairs. You are not asked to disassemble the chair yourself or attempt any repairs. Instead, you simply unplug the device and wait for La-Z-Boy to ship the new component. This step is critical because it eliminates the shock hazard entirely while you wait for your free replacement to arrive in the mail.
In summary, your options are limited to requesting a free replacement from the manufacturer. There is no mention of cash refunds or store credit in this specific recall notice, nor is there an option to keep the defective unit with a warning label. The path forward is singular: contact La-Z-Boy via phone or their website’s recall page, provide your lot number (specifically LOT #150113), and await your complimentary replacement power supply. This ensures that your lift chair remains both functional and safe to use once the new part is installed.
What can happen if you ignore it
It is completely understandable why you might hesitate to take action right away. Perhaps the chair still functions perfectly, or maybe the inconvenience of contacting customer service and waiting for a replacement feels like too much trouble when everything seems fine. However, ignoring this recall carries a specific and serious risk that goes beyond simple product failure. The core issue here is not that the lift mechanism will stop working; it is that the electrical safety barrier protecting you from high voltage has been compromised. When you continue to use a power supply with a cracked cover, you are essentially bypassing the primary defense against electric shock. The plastic casing is designed to keep your fingers and any conductive objects away from live electrical terminals. Once that cover detaches, those internal components become exposed to the environment and to accidental touch.
The real-world consequence of ignoring this defect is a direct pathway for electrical current to travel through you. If you were to lean back into the chair, rest your arm against the side where the power supply is housed, or even inadvertently brush against the exposed components with a wet hand or a metallic object, you could complete an electrical circuit. This is not a theoretical risk reserved for industrial machinery; this is a consumer device located in your living room, used while you are relaxed and perhaps less alert. An electric shock from a standard household power supply can be painful, cause involuntary muscle contractions that might lead to falls or secondary injuries, and in rare cases, disrupt heart rhythm. While La-Z-Boy has not reported any incidents or injuries to date, the silence on that front does not mean the danger is absent; it simply means no one has been hurt yet. The absence of reports is a statistical possibility, not a guarantee of safety.
Furthermore, ignoring the hazard can lead to secondary dangers beyond the immediate shock. Exposed electrical wires are vulnerable to short-circuiting if they come into contact with dust, pet hair, or moisture from cleaning products. A short circuit can generate intense heat, potentially melting nearby plastic parts or, in extreme scenarios, igniting a fire within the chair’s frame or upholstery. By leaving the defective unit in place, you are allowing a small crack to potentially widen over time due to the vibration and movement of the chair’s operation, making the failure more likely and more severe with every use. The cost of ignoring this recall is not just the potential for injury; it is the erosion of the safety margin that was originally engineered into your furniture. Taking thirty minutes to call La-Z-Boy ensures that you retain the comfort of your lift chair without carrying the hidden burden of an exposed electrical hazard in your home.