What was recalled
In April of 2017, the U.S. Consumer Product Safety Commission (CPSC) announced a significant safety recall involving specific models of food dehydrators manufactured and distributed by Greenfield World Trade. This action was taken to address serious safety concerns associated with these kitchen appliances, which are designed to remove moisture from food items for preservation or snack preparation. If you own one of these units, it is important to know exactly what was affected so you can determine whether your device falls under this specific recall notice.
The recalled product is the white, six-tray food dehydrator sold under the brand name "EZDRY." These units were marketed as home dehydrators and were packaged in a distinctive white box that prominently displayed the text "EZDRY by Excalibur" along with a picture of the product itself. The physical characteristics of the dehydrator are quite specific, which can help you identify it even if the packaging has been discarded. The unit weighs approximately four pounds and features compact dimensions, measuring about 12 inches in height, 8 inches in depth, and 10 inches in width. The front of the dehydrator clearly displays the "EZDRY" branding.
To confirm if your specific model is part of this recall, you must look at the white label located on the bottom of the unit. This label contains critical identification information that distinguishes these recalled items from safe, non-recalled versions. Specifically, both the "EZDRY" brand name and the model number "EPD60W" are printed on this bottom label. Furthermore, the recall targets units with specific date codes engraved at the bottom of the label. You need to check for the following date codes: 2116, 2416, or 3316. If your unit bears any of these three codes alongside the EPD60W model number, it is part of this recall.
While the official CPSC record does not specify the exact retail stores or online platforms where these units were originally sold, or the total quantity of units distributed globally, it is clear that they were widely available to consumers during the production periods indicated by the date codes. The recall was officially announced on April 20, 2017, but because dehydrators are often kept in pantries or cupboards for years, owners may still possess these units today. It is crucial not to assume that a unit is safe simply because it has been sitting unused; the underlying defect remains present regardless of how recently the product was purchased.
Identifying your product correctly is the first step toward resolving this issue. Do not rely solely on the box or general appearance, as packaging can be misleading or lost over time. The definitive proof lies in the model number and date code stamped directly onto the device itself. Once you have confirmed that your EZDRY EPD60W dehydrator matches these specific details, you can proceed to the next steps outlined by Greenfield World Trade to ensure your kitchen remains safe.
The hazard, explained
When you are using a kitchen appliance like the Greenfield EZDRY food dehydrator, your primary concern should be the safety of your home and family. The core issue with the recalled units is that they can overheat, creating two distinct dangers: fire and severe burns. To understand why this happens, it helps to look at how these machines work and where the failure point lies.
Food dehydrators are designed to circulate warm air slowly over food trays for many hours to remove moisture. The recalled white, six-tray units rely on internal heating elements and fans to maintain a consistent temperature. In the defective models, something goes wrong with this thermal regulation. Instead of staying within a safe operating range, the unit’s internal components can get significantly hotter than intended. This is not just a minor fluctuation; it is a failure that allows heat to build up unchecked.
The physical mechanism of harm begins with the materials used in the dehydrator’s construction. These units are made largely of plastic components to keep them lightweight and affordable. However, standard plastics have limits. When the internal temperature spikes beyond what the housing can withstand, the plastic starts to break down. According to the Consumer Product Safety Commission (CPSC), there have been 13 reports of this exact scenario occurring. In these cases, the excessive heat caused the plastic parts of the dehydrator to melt. This is a critical failure point because melted plastic is not only useless for its intended purpose but also dangerous.
The most immediate risk from this overheating is fire. When the plastic housing melts, it can expose electrical wiring or ignite nearby combustible materials. The recall data confirms that six of the reported incidents resulted in actual fires. Furthermore, the heat generated can be intense enough to damage surfaces beneath or around the appliance. One report specifically noted property damage to a countertop, illustrating how the heat can transfer directly to your kitchen fixtures, potentially warping them or causing scorch marks.
Burns are the other major threat. If the plastic casing melts or deforms, it may no longer provide adequate insulation between the hot internal elements and the user. You could come into contact with parts of the unit that are suddenly much hotter than they should be during normal operation. Even without direct contact, the intense radiant heat from an overheating device can cause burns if you are standing close by, such as when checking on your food. While no injuries have been reported in this specific recall so far, the potential for serious harm is real and well-documented in similar appliance failures.
It is important to note that these hazards do not always announce themselves with a loud noise or a visible spark immediately. The overheating can happen gradually, giving you little warning before the plastic begins to fail. This is why stopping use immediately upon suspicion is crucial. By understanding that the root cause is a thermal failure leading to material breakdown, you can see why ignoring the issue is not an option. The machine is literally breaking down into its flammable components while in use.
Who is most at risk
While anyone who owns a Greenfield EZDRY food dehydrator faces the potential for property damage or injury, certain groups are particularly vulnerable to the specific hazards presented by this recall. The primary risk involves individuals who rely on these appliances for daily meal preparation, preservation, or health-focused cooking. Because the defect causes the unit to overheat and the plastic housing to melt, the immediate danger is not just a broken appliance, but an active fire source and severe burn hazard located in the kitchen—a place where people often leave devices unattended while they attend to other tasks.
Families with young children are at heightened risk for several compounding reasons. First, the dehydrator weighs approximately four pounds and stands about 12 inches tall, making it small enough to be within reach of curious toddlers who might pull on the unit or its power cord. If the device is tipping over while hot, it can spill burning food and melted plastic onto floors or lower cabinets. Second, young children have thinner skin than adults, meaning that contact with the overheated exterior or steam vents can result in severe third-degree burns much more quickly than for an adult. Parents may also be distracted by childcare duties, increasing the likelihood of failing to notice early warning signs like unusual smells or smoke before a fire takes hold.
Elderly individuals or those with limited mobility face distinct dangers when dealing with overheating electrical appliances. If the dehydrator begins to emit smoke or catch fire, older adults may have slower reaction times or physical limitations that prevent them from quickly unplugging the device or evacuating the area. Furthermore, if the plastic melts and drips onto countertops or cabinets, it can create slippery, hazardous messes that increase the risk of falls. The stress of a kitchen fire is also significantly higher for seniors, who may be more susceptible to respiratory issues from inhaling fumes released by melting plastics.
Additionally, individuals living in multi-unit housing such as apartments or condominiums are at greater risk because a small fire starting in a dehydrator can spread rapidly to neighboring units. The recall notes that there have been reports of property damage to countertops; in tight kitchen spaces common in modern apartments, this damage can easily extend to nearby cabinets, walls, or electrical outlets. Anyone who uses the EZDRY model for frequent, long-duration drying sessions is also at increased risk, as prolonged operation amplifies the chance of the overheating defect manifesting into a fire. It is crucial that all owners, regardless of demographic, treat this recall with immediate seriousness.
How to tell if you have the recalled item
If you own a food dehydrator that was purchased some time ago, specifically around 2017, you need to verify whether it is part of this specific recall before taking any further action. The good news is that Greenfield World Trade has provided very clear physical markers to help you identify the affected units. You do not need to guess or rely on memory alone; the product contains specific engravings and printed labels that serve as your definitive guide.
First, look at the overall appearance of the unit. The recalled dehydrators are strictly white in color. They are branded with the name "EZDRY," which is prominently printed on the front of the machine. If your unit is a different color or does not display this specific branding, it is likely not part of this particular recall, though you should always double-check other details to be sure.
To confirm the model, you must flip the dehydrator over and examine the bottom of the unit. There are two critical pieces of information located here. First, there is a white label attached to the base. On this label, you will see the model number printed as EPD60W. Second, right at the bottom of this same label, look for an engraved date code. The recall specifically targets units with one of the following three date codes: 2116, 2416, or 3316. If your unit has a different date code or no date code at all, it is not included in this recall.
You should also check the packaging if you still have the original box. The recalled units were sold in white boxes labeled "EZDRY by Excalibur" Home Dehydrator. These boxes featured a picture of the product on the front. While most consumers may have discarded the box, if you kept it, this is another confirmation point.
The physical dimensions can also help narrow things down. The recalled dehydrator weighs approximately 4 pounds and measures about 12 inches tall by 8 inches deep by 10 inches wide. It features six trays. If your unit matches these size specifications and bears the EZDRY branding, EPD60W model number, and one of the three listed date codes on the bottom label, you should stop using it immediately. Do not rely solely on the brand name "Excalibur" on the box, as the actual product is manufactured by Greenfield under the EZDRY line. When in doubt, the engraved date code on the bottom white label is your most reliable identifier.
What to do — step by step
If you own one of the recalled Greenfield EZDRY food dehydrators, your immediate priority is to ensure the safety of your home and family. The recall notice from the Consumer Product Safety Commission (CPSC) is clear: you must stop using the product right away. This is not a suggestion but a necessary precaution because the unit has a known defect where it can overheat, potentially leading to fire or serious burns. Do not attempt to use the dehydrator for any purpose, even briefly, and keep it unplugged. It should be moved away from curtains, paper towels, cabinets, or any other flammable materials until you have processed the return. The next step is to initiate the return process with Greenfield World Trade. They have established a specific channel for this recall to handle returns efficiently and safely. You have three ways to contact them: by phone, by email, or through their website. For those who prefer speaking directly to a representative, call their toll-free number at 877-881-0065. Please note that their support team is available from 12 p.m. to 7 p.m. Eastern Time, Monday through Friday. If you are outside these hours or prefer written communication, you can send an email to productrecall@thelegacycompanies.com. Alternatively, visit www.greenfieldworld.com and scroll to the bottom of the page to click on the "Product Recall" link for detailed instructions. When you contact Greenfield, they will provide you with a prepaid shipping label. This is a crucial part of the remedy because it means you do not have to pay for the return shipping costs yourself. The company has arranged for the logistics so that you can send the unit back without financial burden. Follow their specific instructions carefully when packaging the dehydrator. Ensure it is packed securely to prevent damage during transit, which helps avoid any confusion or delays in processing your claim. Keep a copy of any tracking information they provide so you can monitor the shipment’s progress. Once Greenfield receives your returned unit, you will receive either a free replacement or a full refund. You do not need to choose between these options arbitrarily; follow the guidance provided by their customer service team during your contact. If you opt for a refund, expect it to be processed according to their timeline. If you prefer a new unit, they will ship an EZDRY dehydrator that has been inspected and deemed safe. Throughout this process, remain calm and cooperative. The goal is to resolve the issue quickly and safely, ensuring your kitchen remains a hazard-free environment. Do not dispose of the unit yourself, as Greenfield needs to inspect the returned product to verify the defect and improve future manufacturing processes.Your refund, repair, or replacement options
One of the most reassuring aspects of this recall is that Greenfield World Trade has designed a straightforward and consumer-friendly remedy to resolve the issue. Because the recalled EZDRY food dehydrators pose a genuine fire and burn hazard due to overheating, the company is not asking you to attempt any repairs yourself. Instead, they are offering two distinct paths forward: a free replacement unit or a full refund of your purchase price. This approach ensures that you are not left without a functional appliance while also protecting your wallet from the cost of a defective product. The choice between a replacement and a refund is entirely yours, allowing you to decide what best fits your current needs and budget.
To initiate this process, you will need to contact Greenfield directly. They have set up specific channels for customers to reach out, ensuring that your inquiry is handled by the appropriate team. You can call their toll-free number at 877-881-0065. It is important to note that this line is open from 12 p.m. to 7 p.m. Eastern Time, Monday through Friday. If you prefer written communication or need to send documentation, you may also email them directly at productrecall@thelegacycompanies.com. For those who prefer to navigate the process online, Greenfield has dedicated a specific section on their website for this recall. You can visit www.greenfieldworld.com and look for the "Product Recall" link located at the very bottom of the page. This digital hub should provide additional details and instructions to guide you through the next steps.
A key feature of this remedy is that Greenfield covers all logistical costs associated with returning the hazardous unit. They will provide you with a prepaid shipping label, which means you do not have to pay for postage or packaging materials to send the dehydrator back. This removes a significant barrier to compliance and ensures that the return process is as frictionless as possible. Once you have contacted them and received your instructions, you should follow their guidance carefully to ensure the unit is returned safely. The goal is to remove the overheating risk from your home while providing you with either a new, safe appliance or your money back, without any out-of-pocket expense on your part.
It is worth noting that while the recall announcement does not specify a deadline for claiming these remedies, it is generally advisable to act promptly. Since the dehydrator has been linked to six reports of fire and one instance of property damage, delaying the return keeps a potential hazard in your home longer than necessary. By contacting Greenfield through one of the methods listed above, you are taking a proactive step toward safety and resolution. Their customer service team is there to assist you with any questions you might have about the process, so do not hesitate to reach out if you need clarification on whether your specific unit qualifies or how to proceed with the return.
What can happen if you ignore it
It is completely understandable that you might feel hesitant to stop using a kitchen appliance that has become part of your daily routine. Perhaps you have just started a new diet, enjoy making dried herbs for your garden, or simply like the convenience of having a dedicated tool for preparing snacks. The temptation to keep going, perhaps with the hope that "it hasn't happened yet," is a very common human reaction when faced with a recall notice. However, ignoring this specific warning from Greenfield World Trade and the Consumer Product Safety Commission (CPSC) carries significant and tangible risks that go far beyond mere inconvenience.
The core issue with these recalled EZDRY food dehydrators is not a minor malfunction that might occasionally cause a glitch; it is a fundamental failure in thermal regulation. The units are designed to dry food at controlled temperatures, but the internal components have been found to overheat unpredictably. When an electrical device meant to process food begins to exceed its safe operating temperature, the first thing to suffer is often the housing itself. Because these dehydrators are constructed with plastic components, that intense, unchecked heat can cause the material to soften, warp, and eventually melt. This is not a theoretical possibility; it is a documented physical reality of this specific defect.
The consequences of continuing to use this appliance escalate quickly from property damage to severe personal danger. As the internal temperature spikes, the plastic structure begins to break down. In several reported cases, this degradation led directly to open flames. The data gathered by the firm indicates that out of thirteen reports of overheating and melting, six resulted in actual fires. This means that nearly half of the known incidents involving this defect have progressed to the point where your kitchen could be engulfed in flames. Furthermore, one report specifically noted property damage to a countertop, illustrating how quickly the fire can spread from the appliance to the surrounding surfaces you rely on for food preparation.
Beyond the immediate risk of a house fire, there is the danger of burns. If the plastic housing melts or if electrical components short-circuit due to overheating, you are at high risk of severe thermal burns while handling the unit, plugging it in, or attempting to remove food. While no injuries have been reported to date among the thirteen incidents, the absence of reported harm is a matter of luck, not safety. Fire and deep-tissue burns can happen in seconds, often before you even realize something is wrong. Ignoring the recall does not fix the overheating mechanism; it only leaves you exposed to a hazard that has already proven capable of destroying property and potentially harming people. The safest path is to accept the free replacement or refund immediately, removing this unpredictable danger from your home entirely.
Staying safe: broader tips
While specific product recalls address immediate dangers with particular items, maintaining a generally safe kitchen environment requires proactive habits and an understanding of how common appliances interact with your home’s infrastructure. Food dehydrators, like many high-heat kitchen devices, place significant demands on electrical circuits and surrounding materials. To minimize the risk of fire or injury from any appliance in this category, always ensure that your unit is placed on a stable, heat-resistant surface. Avoid placing dehydrators directly against walls, cabinets, or other combustible materials. Manufacturers typically specify clearance distances to allow for proper air circulation; respecting these gaps prevents heat buildup that can warp plastic components or ignite nearby items.
Electrical safety is equally critical. Many kitchen fires stem from overloaded circuits or the use of damaged cords. Always plug high-wattage appliances directly into a wall outlet rather than using extension cords or power strips, which are not designed to handle the sustained current draw of heating elements. Inspect your appliance’s cord and plug regularly for signs of fraying, cracking, or discoloration. If you notice any unusual odors, sparks, or if the unit feels excessively hot to the touch during operation, unplug it immediately and allow it to cool before investigating further. Never leave a dehydrator running unattended for long periods, especially overnight or while you are away from home, as this significantly increases the risk of an uncontrolled fire.
Regular maintenance also plays a vital role in safety. Clean your dehydrator according to the manufacturer’s instructions after each use to prevent food residue buildup, which can burn, smoke, or become a fire hazard if it accumulates near heating elements. Check trays for cracks or warping that might compromise their structural integrity. Furthermore, stay informed about product safety by registering your appliances when possible and signing up for alerts from the Consumer Product Safety Commission (CPSC). Regularly visiting www.saferproducts.gov allows you to check if any of your household items have been recalled. By combining vigilant maintenance with general electrical safety practices, you can enjoy the benefits of home food preservation while keeping your household secure.