What was recalled
In June of 2017, the U.S. Consumer Product Safety Commission announced a significant recall involving a wide range of utility and recreational vehicles manufactured by Kawasaki. This action covers specific models from the 2017 model year that were sold across the United States. The recall is not limited to just one type of machine; rather, it encompasses three distinct categories of off-highway vehicles: Utility Vehicles (commonly known as Mules), Recreational Off-Highway Vehicles (specifically the Teryx and Teryx4 lines), and All-Terrain Vehicles (specifically the Brute Force 750 series). If you own any of these machines from that specific year, it is important to verify whether your particular unit falls within the affected range.
The scope of this recall is quite broad, affecting numerous sub-models and configurations within each category. For the Mule™ utility vehicles, which are four-wheel off-highway vehicles designed with side-by-side seating for two to six people and automotive-style controls, the recall includes the entire Mule SX series (including 4x4, XC, SE, and Camo variants) and the Mule 4000/4010 series (including Trans4x4, SE, and Ranch Edition options). It also covers the extensive Pro line, including PRO-FXT, PRO-FX, and PRO-DXT models in various trims like EPS, LE, and Camo. The Teryx recreational off-highway vehicles, which offer seating for two or four people, are included in their standard, LE, and Camo configurations. Finally, the Brute Force® 750 all-terrain vehicle, a single-rider four-wheel model, is also part of this alert.
To determine if your vehicle is affected, you must look beyond just the brand and year. Kawasaki provided specific Vehicle Identification Number (VIN) ranges for each model type. For instance, the 2017 Brute Force 750 4x4i EPS models are covered if their VIN falls between JKAVFDL11HB506155 and JKAVFDG10HB512832. Similarly, Teryx models are affected if their VIN is between JKBRFCH17HB501204 and JKBRTCG10HB507422. The Mule SX series falls within the range of JKBAFSL19HB500313 to JK1AFCR14HB531308. Because these ranges are precise, simply having a 2017 Kawasaki does not automatically mean you are included; you must match your VIN exactly.
These vehicles were sold in various colors and configurations to meet different consumer needs, from farming utility to recreational trail riding. The recall notice indicates that the firm is contacting all known purchasers directly, but it remains the owner's responsibility to check their documentation. The model name is typically printed on both the right and left front fenders of these vehicles. For Mule SX and 4000 series models, the VIN can be found under the seat, while for Pro models and Teryx units, it is located on the steel frame between the right front lower A-arm mounts. Knowing exactly where to look and what numbers to compare is the first step in ensuring your safety.
The hazard, explained
At the heart of this recall is a specific mechanical failure within the fuel system of these off-highway vehicles: the collapse of the fuel gauge retainer. To understand why this matters, it helps to look at how your vehicle’s fuel monitoring system works. In most utility vehicles, recreational off-highway vehicles, and all-terrain vehicles like those manufactured by Kawasaki, there is a small window on the dashboard or body where you can visually check your gas level. This window is held in place by a plastic component known as the retainer. Its job is to seal the gap between the fuel tank area and the exterior of the vehicle, keeping dirt, water, and air out while allowing you to see the fuel line.
The problem identified by the Consumer Product Safety Commission (CPSC) is that this retainer can collapse under normal operating conditions. When the plastic structure weakens or fails structurally, it no longer acts as a secure seal. Instead of keeping the fuel system contained, the collapsed retainer creates an opening. This allows pressurized fuel to leak out from the tank area. Because these vehicles operate in rugged environments and often at high angles, gravity can pull that leaking fuel toward hot components, electrical wiring, or exhaust systems that are part of the vehicle’s standard operation.
This is where the situation becomes dangerous for you. Fuel is highly volatile. When it escapes its intended container due to a failed seal, it can come into contact with sparks from the engine, heat from the exhaust manifold, or even static electricity generated by the movement of the vehicle. The result is an increased risk of fire. It does not mean the vehicle will spontaneously combust while parked, but rather that if you are operating the vehicle and a leak occurs, the presence of exposed fuel near ignition sources significantly raises the chance of a fire breaking out. This could lead to severe burns, damage to the vehicle, or even loss of control while you are navigating difficult terrain.
It is important to note that this hazard is not about the fuel gauge itself failing to give you an accurate reading. The issue is purely structural integrity. Even if the gauge appears to work fine, the physical piece holding it in place may be compromised. Since there have been no reported incidents of fire or injury as of the recall date, we do not know exactly at what stage the retainer fails or how quickly it happens. However, because fuel leaks are unpredictable and fires can start in seconds, the CPSC and Kawasaki have taken a precautionary approach. They are treating every unit with this potential flaw as an active fire risk that needs to be addressed immediately, rather than waiting for a real-world accident to confirm the danger.
Who is most at risk
The individuals most directly affected by this recall are those who own or operate specific Kawasaki utility and recreational vehicles manufactured for the 2017 model year. This includes owners of Mule™ utility vehicles, Teryx® and Teryx4™ recreational off-highway vehicles (ROVs), and Brute Force® 750 all-terrain vehicles (ATVs). These machines are not typical lawn equipment; they are robust, four-wheel off-highway vehicles designed for work and serious recreation. The Mule series often seats two to six people and features automotive-style controls, making it a common choice for farms, ranches, large properties, and industrial sites where heavy loads or multiple passengers need to be transported across rough terrain. The Teryx and Teryx4 models are built for speed and agility on trails, while the Brute Force 750 is a single-rider ATV designed for similar adventurous use.
While the primary risk is tied to ownership of these specific machine types, the nature of the hazard—fuel leakage due to a collapsing gauge retainer—creates a secondary layer of vulnerability for passengers. Because many of the recalled Mule utility vehicles are designed with side-by-side seating for up to six people, the potential impact extends beyond just the driver. If a fuel leak occurs, it can spray onto hot engine components or electrical systems, igniting rapidly. In an enclosed or semi-enclosed vehicle cabin, this poses a severe burn risk to all occupants, not just the operator. This is particularly concerning for families who may use these vehicles for work-related chores on private property, where children might be riding along as passengers.
The demographic most at risk in terms of exposure includes adults engaged in agricultural, landscaping, or construction work, as well as recreational enthusiasts who frequent trails and off-road parks. These users often operate their vehicles in remote locations or for extended periods, which can delay the detection of a fuel leak. Furthermore, because these vehicles are often used in environments where fire safety standards are less rigorous than those in residential homes, a fire starting under the seat or near the engine could spread quickly before the operator is even aware of the problem. There have been no reported incidents as of the recall date, which suggests that while the mechanical failure is probable, the actual occurrence of a fire may depend on specific operating conditions, such as proximity to ignition sources or maintenance history. However, the risk remains significant because once the fuel gauge retainer collapses, the leak is continuous during operation.
Elderly operators or those with limited mobility may also be at heightened risk if they rely on these vehicles for essential tasks around their property. A fire while operating a heavy machine in a remote area could lead to entrapment or severe injury before help can arrive. Therefore, the vulnerability is not just about who owns the vehicle, but about the context in which it is used: high-load, multi-passenger, and often isolated environments where a mechanical failure can escalate into a life-threatening situation with little warning.
How to tell if you have the recalled item
Before you take any action or contact Kawasaki, it is crucial to confirm whether your specific vehicle falls within this recall. Because this alert covers a wide variety of utility and recreational vehicles from the 2017 model year, simply knowing the brand name is not enough. You need to verify the exact model, series, and production codes. The safest way to start is by locating your Vehicle Identification Number (VIN). This number is your vehicle’s unique fingerprint and is the primary tool Kawasaki uses to determine eligibility for a free repair.
The location of the VIN depends entirely on which type of vehicle you own. If you have a Mule SX series or a Mule 4000 series utility vehicle, you will find the VIN tucked away under the seat. For those who own the Pro models of the Mule, look for the VIN on the steel frame situated between the right front lower A-arm mounts. If you are driving a Teryx recreational off-highway vehicle, the VIN is also located on the steel frame between the right front lower A-arm mounts. For the Brute Force 750 4x4i all-terrain vehicle, check the steel frame between the left front lower A-arm mounts. If you cannot find these numbers or are unsure of their location, refer to your owner’s manual for a detailed diagram.
Once you have located the VIN, compare it against the specific ranges listed in the recall notice. The affected vehicles were sold with various body colors, so do not rule out your vehicle based on its paint job. Below are the specific VIN ranges for each model line included in this recall:
- 2017 Brute Force 750 All-Terrain Vehicles: Includes the standard, EPS, Camo, and other variants. Affected VINs range from JKAVFDL11HB506155 to JKAVFDG10HB512832.
- 2017 Teryx Recreational Off-Highway Vehicles: Includes the Teryx, Teryx LE, and Teryx Camo models. Affected VINs range from JKBRFCH17HB501204 to JKBRTCG10HB507422.
- 2017 Mule Utility Vehicles: This category is extensive, covering the Mule SX (4x4, XC, SE), Mule 4000/4010 (including Trans4x4 and Ranch Edition variants), and the entire Pro series (PRO-FXT, PRO-FX, PRO-DXT, etc.). The VINs for these models range from JKBAFSL19HB500313 to JK1AFCR14HB531308.
If your vehicle’s VIN falls within these ranges, it is part of this recall. Additionally, you can verify the model year by checking the nameplate printed on the right and left front fenders of your vehicle. This recall was announced on June 20, 2017, so ensure you are looking at a 2017 model year vehicle. If you have any doubt about whether your VIN is included, do not guess. Contact Kawasaki directly using the toll-free number provided in the recall notice to confirm your eligibility for the free repair service.
What to do — step by step
If you own any of the Kawasaki vehicles listed in this recall, the most critical action you must take immediately is to stop using them entirely. This is not a suggestion; it is a necessary safety precaution. The recalled 2017 Mule™ utility vehicles, Teryx® and Teryx4™ recreational off-highway vehicles, and Brute Force® 750 all-terrain vehicles have a specific defect where the fuel gauge retainer can collapse. When this happens, it causes fuel to leak, which creates a significant fire hazard. Because the risk involves potential ignition of leaked fuel, continuing to operate these machines puts you, your passengers, and your property in immediate danger. Please park the vehicle, turn off the engine, and keep it away from any sources of heat or sparks until you have resolved this issue. Once you have secured the vehicle, your next step is to contact Kawasaki directly to arrange for the remedy. The company has stated that they will be contacting all known purchasers directly to inform them of the recall and coordinate repairs. However, if you have not yet heard from them, do not wait. You should proactively reach out to ensure your name is on the list and that a repair appointment is scheduled. You can contact Kawasaki by calling their toll-free number at 866-802-9381. Their customer service representatives are available from 8 a.m. to 5 p.m. Pacific Time, Monday through Friday. Alternatively, you can visit the official Kawasaki website at www.Kawasaki.com and navigate to the "Recalls" section for additional information and support resources. When you contact Kawasaki, be prepared to provide specific details about your vehicle to verify that it is part of this recall. You will need to identify the model name, which is printed on both the right and left front fenders of the vehicle. More importantly, you must locate and read the Vehicle Identification Number (VIN). The location of the VIN varies by model: for the 2017 Mule SX series and Mule 4000 series, it is under the seat; for Pro models, Teryx vehicles, and Brute Force 750 vehicles, it is on the steel frame near the front lower A-arm mounts. Having this number ready will help the representative confirm your eligibility quickly. The good news is that Kawasaki has committed to providing a free repair for all affected units. This means you should not have to pay for parts or labor to fix the fuel gauge retainer issue. The repair is designed to eliminate the fire hazard entirely. By following these steps—stopping use immediately, contacting Kawasaki with your VIN, and scheduling the free repair—you are taking full advantage of the remedy offered by the manufacturer and ensuring that your vehicle is safe to operate once again.Your refund, repair, or replacement options
If you own one of the recalled Kawasaki vehicles, the good news is that you do not need to worry about covering the cost to fix this safety issue. The Consumer Product Safety Commission (CPSC) has directed Kawasaki to provide a free remedy for all affected owners. Specifically, the company is offering a free repair to correct the defect in the fuel gauge retainer. This means that neither the parts nor the labor required to make your vehicle safe will cost you a dime. It is important to understand that this is not a partial discount or a voucher; it is a complete, no-cost service designed to eliminate the fire hazard entirely.
Kawasaki has committed to contacting all known purchasers of these recalled units directly to inform them of the recall and to schedule the necessary repairs. This proactive outreach is intended to make the process as seamless as possible for you. However, if you have not yet received a communication from the company, or if you simply want to take matters into your own hands to ensure your safety sooner rather than later, you are encouraged to reach out to them yourself. You can initiate the repair process by calling their dedicated toll-free hotline at 866-802-9381. The customer service representatives are available from 8 a.m. to 5 p.m., Pacific Time, Monday through Friday. When you call, be prepared to provide your vehicle’s model year and Vehicle Identification Number (VIN) so they can verify that your specific unit is part of this recall batch.
In addition to the phone line, you can access detailed information about the repair process online by visiting www.Kawasaki.com and navigating to the "Recalls" section. This online portal serves as a central hub for recall-specific details, ensuring that you have accurate, up-to-date instructions regardless of your location. While the primary remedy is a free repair, the CPSC notes that firms may sometimes offer refunds or replacements if repairs are not feasible. In this specific case, however, the official remedy is the free repair service. There is no mention in the recall facts of automatic refunds or direct product replacements for this fire hazard, so your path to resolution involves getting the faulty fuel gauge retainer replaced or fixed by authorized Kawasaki technicians.
To ensure you receive the correct remedy without delay, please keep your vehicle’s documentation handy when you contact Kawasaki. The VIN is critical because it confirms that your machine falls within the specific production ranges identified as hazardous. By acting promptly and utilizing these free resources, you are taking a decisive step toward protecting yourself, your passengers, and your property from the potential dangers of fuel leaks.
What can happen if you ignore it
When a recall notice arrives in the mail or appears on a government website, it is natural to feel overwhelmed by the logistics of getting your vehicle serviced. The immediate reaction for many owners is often to shrug off the inconvenience, thinking, "It hasn't happened yet," or "I'll just be careful with it." However, ignoring this specific recall from Kawasaki carries significant and potentially catastrophic risks that go far beyond a simple mechanical failure. The core issue here is not merely that your vehicle might stop running; it is that you are driving a potential fire hazard without the necessary safeguards. The recalled 2017 Mule™ utility vehicles, Teryx® and Teryx4™ recreational off-highway vehicles, and Brute Force® 750 all-terrain vehicles have a specific defect: the fuel gauge retainer can collapse. This is not a minor cosmetic issue. When this component fails, it allows fuel to leak directly from the system. Gasoline is highly volatile and flammable. In an off-highway environment, where you might be operating on uneven terrain, near dry brush, or in confined spaces, a leaking fuel line creates two immediate dangers. First, there is the risk of the fuel igniting due to contact with hot engine components or exhaust systems, which are standard operating temperatures for these machines. Second, spilled fuel can create slippery, hazardous surfaces that increase the risk of accidents, leading to secondary injuries from falls or collisions. While the Consumer Product Safety Commission (CPSC) reports that no incidents have been recorded at the time of this recall announcement, the absence of reported events does not mean the risk is zero. It simply means that, so far, luck has prevented a tragedy. Relying on luck with fuel leaks is a dangerous gamble. If a fire were to start while you are operating the vehicle, it could spread rapidly, trapping you in the cabin or making it impossible to exit safely. For utility vehicles like the Mule series, which often carry multiple passengers, the stakes are even higher. A fire incident would not only endanger the driver but also put any workers, family members, or friends riding along in immediate peril. Furthermore, ignoring the recall means you are voiding your peace of mind and potentially your insurance coverage. If an accident occurs due to a known, unreported defect, insurance companies may deny claims related to fire damage or personal injury, leaving you financially responsible for medical bills and property damage. The remedy provided by Kawasaki—a free repair—is designed to eliminate this specific vulnerability. By delaying this repair, you are essentially choosing to drive a vehicle with a known fuel leak until it potentially causes harm. The goal of this recall is to ensure that your recreational or work time remains safe and enjoyable, not defined by the fear of an unexpected fire. Do not wait for a scare; take the proactive step to schedule your free repair today.Staying safe: broader tips
Off-highway vehicles like utility task vehicles, all-terrain vehicles, and recreational off-road machines are powerful tools that offer incredible freedom, but they demand a high level of respect and proactive maintenance to remain safe. While this specific recall addresses a critical fuel system defect in certain 2017 Kawasaki models, the broader lesson applies to every owner of any motorized recreational vehicle: your safety largely depends on consistent, diligent care of the machine itself. Fire hazards, which are among the most dangerous failures an engine can experience, often stem from small, overlooked issues that compound over time. By adopting a routine of thorough inspection and responsible usage, you significantly reduce the risk of catastrophic failure.
First, make it a habit to inspect your vehicle’s fuel system regularly. Look closely at all fuel lines, connections, and gauges for any signs of wear, cracking, or softening. Fuel can degrade rubber and plastic components over time, leading to leaks that may go unnoticed until they become serious hazards. If you smell gasoline while riding or immediately after shutting off the engine, do not ignore it. Park the vehicle in a safe, well-ventilated area away from any ignition sources and investigate the source of the odor before operating it again. Regularly checking for fluid leaks under the vehicle is also a simple but effective way to catch problems early.
Equally important is understanding your machine’s limits and using it appropriately. Overloading a utility vehicle beyond its recommended capacity can strain the engine, brakes, and suspension, potentially leading to mechanical failures or loss of control. Always adhere to the manufacturer’s guidelines for passenger capacity, cargo weight, and terrain suitability. Furthermore, ensure that all safety features, such as seat belts, roll cages, and lighting systems, are functional and used correctly. These features are designed to protect you in worst-case scenarios, so their reliability is non-negotiable.
Finally, stay informed about product safety through official channels. Sign up for recall alerts from the Consumer Product Safety Commission (CPSC) and register your vehicles with the manufacturer whenever possible. Manufacturers often send direct notifications for recalls, but registration ensures you are in their system if contact information changes. Regularly visiting the CPSC website or the manufacturer’s official site can help you stay ahead of potential issues, ensuring that your recreational time remains enjoyable and worry-free.