Double Insight Recalls Multicookers Due to Fire Hazard; Sold Exclusively at Walmart

What was recalled

The U.S. Consumer Product Safety Commission has issued a recall affecting specific models of multicookers manufactured by Double Insight. These appliances are sold under the brand name "Gem" and carry the model designation "65 8-in-1." If you own one of these units, it is important to understand exactly what this product is before proceeding with the next steps in this guide. The Gem 65 is a multifunctional, programmable cooking appliance designed to replace several single-purpose kitchen tools. It offers a wide array of cooking functions, including roasting, baking, stewing, slow cooking, rice cooking, searing or sautéing, steaming, and food warming. Despite its branding as "Gem," the front of the multicooker prominently displays the logo for "Instant Pot." This branding detail is significant for identification purposes, as it may cause some consumers to confuse this unit with other Instant Pot models that are not part of this specific recall.

The scope of this recall is defined by both the model number and a specific batch code located on the product's rating label. To determine if your appliance is included in this safety notice, you must look at the underside of the multicooker. The label will clearly state "Gem 65 8-in-1" along with one of the following batch codes: 1728, 1730, 1731, 1734, or 1746. Only units bearing these exact combinations are subject to the recall. While the provided records do not specify the total number of units affected, they confirm that these specific models were sold exclusively at Walmart stores and through Walmart’s online channels. This exclusivity means that if you purchased a multicooker from a different retailer, it is likely not part of this particular safety action.

The recall was officially announced on March 1, 2018. At that time, Double Insight reported receiving numerous complaints regarding the safety of these devices. The core issue stems from a manufacturing defect that causes the multicooker to overheat during operation. This overheating can lead to the underside of the unit melting, which creates a serious fire hazard in the home. Because the defect is related to the internal components and heat regulation, it is not something that can be fixed by the user through software updates or simple adjustments. The only way to ensure safety is to stop using the affected units immediately and follow the remedy process outlined later in this article. Understanding the exact model and batch code is crucial because other multicookers from Double Insight or similar manufacturers may not have this specific defect.

It is worth noting that while the hazard is serious, no injuries have been reported to date according to the official records. However, there have been 107 reports of overheating incidents, with five of those cases resulting in minor property damage. This data underscores the importance of identifying your unit correctly. If you are unsure whether your multicooker is part of this recall, do not guess. Check the rating label on the bottom of the device against the batch codes listed above. If your unit matches any of the specified codes, it is included in the recall, regardless of how long you have owned it or how often you use it. The safety risk remains present as long as the defective component is inside the appliance.

For those who purchased these units from Walmart, the retailer serves as the primary point of contact for the remedy process. You do not need to return the item to Double Insight directly unless you have exhausted other options. Walmart has been authorized to handle the returns and replacements for this recall. This makes the process more convenient for consumers, as you can visit any participating Walmart store or utilize their online return system to initiate the exchange. The key is to act promptly. Even though no injuries have occurred yet, the potential for fire damage exists whenever the appliance is plugged in and turned on. Therefore, identifying the recalled product is the first and most critical step in protecting your home and family.

The hazard, explained

When a kitchen appliance like a multicooker is described as having a "fire hazard," it can feel abstract until you understand the physical chain of events that turns a cooking tool into a danger. In this specific recall involving Gem 65 multicookers sold under the Instant Pot brand, the root cause is not necessarily a sudden electrical short circuit or a spark from a loose wire, but rather a persistent thermal failure. The Consumer Product Safety Commission (CPSC) has identified a manufacturer defect that prevents the unit from regulating its internal temperature correctly. Instead of shutting off or reducing power when the cooking cycle is complete or when the interior reaches a safe threshold, the heating element continues to draw energy. This lack of control causes the appliance to overheat far beyond normal operating temperatures.

The critical point of failure in this defect is the underside of the multicooker. These appliances are designed to sit on your countertop, often for extended periods during slow cooking or warming cycles. Under normal circumstances, the bottom of the unit remains warm but safe to touch. However, because the internal thermostat or thermal fuse has failed due to the manufacturing flaw, the excess heat has nowhere to go but outward and downward. This sustained, intense heat eventually causes the plastic components on the underside of the device—specifically the base housing or insulation materials—to soften and melt. You might notice a distinct chemical smell, smoke, or visible deformation of the plastic base before any fire actually starts.

Why is this so dangerous? The primary risk is ignition. When plastic melts, it can drip onto your countertop, cabinets, or nearby flammable items like dish towels or wooden cutting boards. If the internal temperature climbs high enough, these melted materials can ignite spontaneously. Even if a full-blown flame does not erupt, the heat generated is sufficient to damage surrounding surfaces, causing scorch marks on granite, warping of laminate countertops, or even igniting nearby combustible materials. The CPSC report notes that this mechanism has already resulted in minor property damage in at least five reported cases, proving that the heat output is severe enough to alter your kitchen environment physically.

It is also important to understand that this hazard is insidious because it often occurs when the appliance is unattended. Multicookers are frequently used for long-duration tasks like stewing or rice cooking, where users may leave the kitchen or go to sleep. The defect does not always trigger an immediate alarm or visible smoke in the early stages; instead, it slowly builds heat until the plastic components fail. This gradual escalation means that by the time the hazard becomes visually obvious, significant thermal energy has already been released into your home. While no injuries have been reported in this specific batch of incidents, the potential for a kitchen fire is real and immediate, making the physical breakdown of the appliance’s base the central danger here.

Who is most at risk

When we talk about “who is at risk” in the context of a product recall like this one, we are looking at two distinct groups: those who own or use the specific recalled appliance, and those within the household who might be physically vulnerable if a fire were to start. First and foremost, anyone who purchased the Gem 65 8-in-1 multicooker from Walmart is potentially affected. Because these units were sold exclusively through that retailer and featured prominent “Instant Pot” branding on the front, many consumers may have acquired them under the assumption they were buying a well-known brand. If you bought this appliance between the relevant timeframes leading up to the March 2018 recall, you are part of the group that needs to take immediate action. The risk here is not just about the convenience lost; it is about the latent danger hidden inside a device designed for comfort and ease.

For the general user, the primary risk is property damage and personal safety in the event of a fire. The recall notice indicates that 107 reports of overheating were received, with five resulting in minor property damage. While no injuries have been reported to date, the nature of the defect—melting on the underside—means the hazard occurs where the device rests on your kitchen counter or table. This is particularly concerning for individuals who use these multicookers frequently. Because the product is an 8-in-1 programmable appliance capable of roasting, baking, stewing, and searing, it is often left unattended for long periods while it cooks food slowly. If the internal defect causes the unit to overheat during these extended, unsupervised cycles, the plastic components can melt, potentially igniting nearby flammable materials like wooden countertops, paper towels, or curtains.

However, the most vulnerable individuals in this scenario are often those who may have less ability to react quickly to an emergency. This includes young children and elderly family members. Children might be drawn to the warm, inviting appearance of the multicooker, especially if it has been used recently for cooking sweets or comforting meals. If the unit begins to emit smoke or catch fire while a child is nearby, they may not have the reflexes or knowledge to escape or alert an adult quickly. Similarly, elderly individuals living alone or with limited mobility might rely on these appliances for easy meal preparation but could face significant challenges if a fire breaks out in the kitchen. The heat generated by the melting underside can also cause burns if someone accidentally touches the hot exterior before realizing something is wrong.

Furthermore, people who live in older homes or have outdated electrical wiring might be at higher risk. If the multicooker draws excessive power due to a malfunction, it could strain an already fragile electrical system, increasing the likelihood of an electrical fire beyond just the appliance itself. Therefore, while the immediate physical hazard is fire, the secondary risks include smoke inhalation for anyone sleeping nearby and significant financial loss from damaged kitchenware or home structures. It is crucial to recognize that this risk is not theoretical; it is a confirmed defect with documented incidents. By identifying who is most at risk—essentially, everyone in the household using the device—you can prioritize safety over convenience and act swiftly to remove the hazard.

How to tell if you have the recalled item

If you own a multicooker that was sold exclusively at Walmart, it is important to verify whether your specific unit falls under this recall before taking any action. The product in question is the Gem 65 8-in-1 model multicooker. Because these appliances are designed to look sleek and modern, they may not immediately scream "recalled item" just by looking at them from a distance. However, there are very specific physical markers and labeling details you need to check to confirm if your device is part of this safety notice.

First, examine the front face of the multicooker. You will see the brand name "Instant Pot" printed clearly on the front panel. This can be confusing because Instant Pot is a well-known and generally safe brand, but in this specific instance, the Gem 65 model was manufactured by Double Insight and sold under that branding. Do not assume your unit is safe simply because you recognize the Instant Pot logo; the recall applies specifically to these Gem-manufactured units.

The most reliable way to identify if your multicooker is affected is to look at the rating label located on the underside (the bottom) of the appliance. You will need to flip the unit over carefully to read the small print. On this label, you must verify two distinct pieces of information: the model number and the batch code.

The model number should read "Gem 65 8-in-1." If your unit has a different model number, it is not part of this recall. However, if it does match, you then need to check the batch code printed on that same label. This recall specifically targets units with one of the following five batch codes: 1728, 1730, 1731, 1734, or 1746. If your batch code is any other number, your unit is not included in this specific safety action.

Additionally, remember that these units were sold exclusively at Walmart. If you purchased your multicooker from a different retailer, such as Amazon, Best Buy, or a local home goods store, it is likely not part of this recall. The combination of the Gem brand, the Instant Pot branding on the front, the specific model number, one of the listed batch codes, and purchase from Walmart confirms whether your appliance is included in this safety notice.

What to do — step by step

Your refund, repair, or replacement options

If you have identified one of the recalled Gem 65 8-in-1 multicookers in your kitchen, it is important to approach the resolution process with a clear head and a calm plan. The good news is that the remedy provided by Double Insight is straightforward and consumer-friendly: you are entitled to a free replacement unit. There is no need to navigate complex repair centers or wait for lengthy reimbursement checks. Instead, the company has structured the recall around a direct exchange program designed to get you back to cooking safely as quickly as possible. Understanding exactly how this process works can help reduce any frustration you might feel about having a defective appliance in your home.

The first and most critical step in securing your replacement is to stop using the unit immediately. Once you have unplugged the multicooker, do not attempt to clean it for further use or try to troubleshoot the overheating issue yourself. The defect involves a manufacturer flaw that causes the underside of the pot to melt, which is a serious fire hazard that cannot be fixed by the user. Your only option for resolution is to return the item directly to Walmart, where you originally purchased it. This specific channel was chosen because Walmart sold these units exclusively, making their stores the most reliable point of contact for processing the recall.

To initiate the return, take the multicooker back to the customer service desk at any Walmart location. You do not need to go through a complicated online claim process first, although having your receipt or order confirmation handy may speed up the interaction. When you present the item, inform the associate that it is part of the CPSC recall for fire hazards. They will process the return and provide you with a new, non-defective multicooker at no cost to you. This free replacement ensures that you do not have to absorb the financial loss from a product that failed due to manufacturing errors rather than user error.

If you encounter any difficulties at the store or have questions about the specific model numbers, Double Insight has established dedicated support channels to assist you. You can call their toll-free number at 888-891-1473. Their customer service team is available from 8:30 a.m. to 10 p.m. ET Monday through Friday, and on weekends from 10 a.m. to 6 p.m. ET. Alternatively, you can visit www.instantpot.com and click on “Product Recall,” or go to www.gemmulticooker.com for additional information. These resources are there to ensure that your experience with the recall is as smooth and stress-free as possible.

What can happen if you ignore it

It is completely understandable why you might hesitate to stop using a beloved kitchen appliance. The Gem 65 8-in-1 multicooker is designed to be a versatile companion in the kitchen, handling everything from slow-cooked stews to quick-seared meats. When you have invested time and money into mastering its functions, the idea of unplugging it feels like an unnecessary inconvenience. However, ignoring this recall is not merely about missing out on convenience; it is about accepting a significant and escalating risk to your home’s safety. The core issue here is a manufacturer defect that causes the unit to overheat. This is not a minor glitch that might result in slightly undercooked food or a delayed timer. It is a fundamental failure of the appliance’s thermal regulation system.

When you continue to use this multicooker, you are allowing that defect to persist. The heat generated inside the cooking pot does not stay contained within the intended cooking chamber. Instead, it begins to migrate to the underside of the unit. Because the internal components cannot dissipate this excess heat effectively, the plastic housing and internal wiring begin to soften and melt. This is a critical failure point. Once the plastic starts to melt, you are no longer dealing with a malfunctioning cooker; you are dealing with a potential ignition source sitting on your countertop or in your cabinet. The electrical currents flowing through damaged, melted insulation can easily spark, turning a hot appliance into a fire hazard.

We must look at the reality of what has already happened to other owners. Double Insight, the company behind this recall, has documented 107 separate reports of these units overheating. While it is reassuring that no injuries have been reported to date, five of those incidents resulted in minor property damage. These are not hypothetical scenarios; they are real-world events where homes were damaged because a defect was allowed to progress unchecked. Each report represents a moment where the appliance failed to regulate its temperature, proving that the defect is active and widespread across the affected batch codes. Ignoring the recall means you are gambling against those odds.

The consequences of ignoring this warning extend beyond the immediate fear of flames. As the plastic melts, it can release toxic fumes into your kitchen environment, which poses serious health risks to you and your family. Furthermore, a fire starting from an electrical appliance in the kitchen can spread rapidly due to nearby flammable materials like dish towels, paper packaging, or wooden cabinets. By ignoring the recall, you are not just risking damage to the multicooker; you are risking your entire home’s structural integrity and the safety of those inside it. The inconvenience of returning the unit is temporary and manageable through Walmart’s free replacement program. The risk of fire, however, is permanent and potentially catastrophic. Please do not let the comfort of routine override the imperative of safety.

Staying safe: broader tips

While specific product recalls are essential for addressing manufacturing defects that slip through quality control, true kitchen safety relies on a combination of vigilant maintenance and smart daily habits. Multifunctional cooking appliances like multicookers are powerful tools that manage high heat and pressure to deliver consistent results. However, because they combine several high-energy functions—such as searing, boiling, and steaming—into a single compact unit, they require respect for their electrical and thermal limits. By adopting a few general safety practices, you can significantly reduce the risk of fire, injury, or appliance failure, regardless of the brand you choose.

First, always ensure your kitchen’s electrical system can handle the load. These devices often draw significant power, sometimes exceeding 1000 watts. Plugging them directly into a wall outlet is strongly recommended rather than using extension cords or power strips, which can overheat and become fire hazards under heavy loads. If you notice the cord becoming warm to the touch during use, immediately unplug the device. This warmth indicates excessive resistance or an overloaded circuit, both of which are precursors to electrical fires. Additionally, keep the power cord away from heated surfaces and sharp edges on your countertops to prevent insulation damage that could expose live wires.

Maintenance is equally critical for long-term safety. Over time, food particles, grease, and mineral deposits can accumulate in hard-to-reach areas like the steam release valve, the sealing ring, or the heating element itself. This buildup not only affects cooking performance but can also interfere with the appliance’s ability to regulate temperature correctly. Regularly clean all removable parts according to the manufacturer’s instructions, and inspect the power cord and plug for any signs of fraying, cracking, or discoloration. If you notice any unusual odors, such as burning plastic, stop using the unit immediately and contact the manufacturer.

Finally, stay informed about product safety without waiting for a crisis. Sign up for email alerts from the Consumer Product Safety Commission (CPSC) so you can be notified of new recalls affecting your home appliances before they cause harm. It is also wise to register your products with the manufacturer after purchase; this ensures that if a design flaw is identified later, you will be contacted directly rather than having to search for the notice yourself. By combining proactive maintenance with general electrical safety awareness, you create a safer kitchen environment that protects both your home and your well-being.