What was recalled
In September of 2019, the U.S. Consumer Product Safety Commission (CPSC) announced a significant recall involving high-end dishwashers manufactured by ASKO. This is not a minor issue affecting a single batch of budget-friendly appliances; it involves a specific range of premium, built-in models known for their durability and customizability. If you have an ASKO dishwasher installed in your kitchen, particularly one that was purchased around the time this recall was announced or shortly before, it is crucial to verify whether your unit falls within the affected group. The recall targets units where the power cord can overheat during operation, creating a potential fire hazard. While no injuries or property damage had been reported at the time of the announcement, the risk is real enough that ASKO North America has taken immediate steps to address the issue for tens of thousands of households.
The recalled products are exclusively ASKO brand dishwashers. These are not standard, off-the-shelf appliances found in every big-box store; they are sophisticated units typically characterized by stainless steel construction and customizable doors and handles. Each unit is designed to be a built-in appliance, measuring approximately 24 inches wide, 22 inches deep, and between 32 and 35 inches tall. To identify if you own one of these models, look closely at the interior of your dishwasher. The ASKO logo should be printed on the front and in the center of the top dish rack. More importantly, the specific model number and serial number range are located on the inside left side of the dishwasher door opening. You will need to consult this label to determine if your unit is part of the recall.
The scope of this recall is quite broad, covering multiple model lines from ASKO’s D5000 and D6000 series. The affected models include the D5426XLS, D5526XLFI, D5526XXLFI, D5436XLS, D5536XLFI, D5536XXLFI, D5536XXLFISOF, D5636XLHS/TH, D5636XLHS/PH, D5636XXLHS/TH, D5636XXLHS/PH, D5636XXLSHI, D5556XXLFI, and D5656XXLHS/TH. Each of these model numbers covers a specific range of serial numbers, spanning from the low 491 million range up to the high 492 million range. For instance, the D5426XLS model includes units with serial numbers ranging from 49130164130001 through 49130171830050. Similarly, the D5526XLFI covers serial numbers from 49130464130001 through 49130480530127. The sheer volume of affected units suggests that thousands of consumers may need to take action.
While the recall announcement did not specify an exact total number of individual units sold, the extensive list of serial number ranges indicates a large distribution. These dishwashers were sold through authorized ASKO dealers and retailers across the United States. The recall was officially announced on September 26, 2019, but the affected units may have been in homes for several years prior to that date. Because these are premium appliances often installed during home renovations or new construction, they may be found in older homes as well as recently built ones. If you are unsure when your dishwasher was installed, checking the serial number against the ranges provided by ASKO is the only way to know for certain if your appliance is part of this safety notice.
The hazard, explained
When we talk about a fire hazard in an appliance like a dishwasher, it is helpful to understand what is actually happening inside the walls of the machine before any smoke or flame appears. In this specific recall involving ASKO dishwashers, the root of the problem lies in the power cord. This is the heavy-gauge cable that connects your high-voltage electrical supply from your home’s wall outlet into the dishwasher’s internal components.
Under normal circumstances, electricity flows through these cords safely. However, a defect in the manufacturing or design of this specific ASKO model has caused the power cord to overheat during operation. Think of it like trying to push too much water through a garden hose that is too narrow; the friction and resistance generate heat. In electrical terms, this is often referred to as resistive heating. When the current (the flow of electricity) meets resistance due to a poor connection, loose terminal, or inferior insulation material, energy is converted into heat rather than just moving electrons.
Why does this matter? Because dishwashers operate in an environment that combines high heat with water and humidity. The internal components of a dishwasher are already hot during cycles. If the power cord itself begins to generate excessive heat due to this defect, it creates a dangerous feedback loop. The insulation surrounding the copper wires inside the cord is designed to withstand certain temperatures, but if the overheating exceeds that limit, that protective layer can begin to melt, degrade, or become brittle.
Once the insulation fails, two things can happen. First, the exposed live wires can touch each other or grounded metal parts of the dishwasher frame, causing a short circuit. This sudden surge of energy often creates sparks or intense localized heat, which is the immediate ignition source for a fire. Second, the melting plastic and rubber materials themselves are highly flammable. Even without a spark, the accumulated heat in the confined space behind the dishwasher’s kickplate or within the cabinetry can ignite nearby combustible materials, such as wooden cabinets, drywall, or even dust accumulation.
This is particularly concerning because dishwashers are often installed under countertops, tucked away from view. You might not notice a slow-burning smoldering wire until it is too late. While ASKO North America has reported 53 instances of the cord overheating, the fact that no property damage or injuries have been recorded so far is fortunate but does not diminish the risk. Heat generation is unpredictable; a minor warm spot can escalate to an ignition point depending on airflow, surrounding materials, and how long the appliance runs. This is why the CPSC emphasizes stopping use immediately—you are removing the potential energy source before it has a chance to find fuel.
In short, the hazard is not that the dishwasher will explode or leak water in a dangerous way, but rather that it silently generates enough thermal energy to compromise its own electrical integrity and potentially ignite its surroundings. It is a slow, silent failure mode that requires immediate professional intervention to correct safely.
Who is most at risk
The primary group affected by this recall consists of homeowners and renters who have installed ASKO dishwashers within their kitchens. Specifically, this includes individuals who purchased models D5426XLS, D5526XLFI, D5526XXLFI, D5436XLS, D5536XLFI, D5536XXLFI, D5536XXLFISOF, D5636XLHS/TH, D5636XLHS/PH, D5636XXLHS/TH, D5636XXLHS/PH, D5636XXLSHI, D5556XXLFI, or D5656XXLHS/TH. These units are not standard plug-in appliances; they are typically hardwired into the home’s electrical system, meaning the individuals at risk are those who have authorized an electrician to connect the unit directly to their household power supply. The physical footprint of these dishwashers—approximately 24 inches wide and 22 inches deep—places them in standard under-counter kitchen cabinets, making them a permanent fixture in the daily routine of the household.
While the Consumer Product Safety Commission (CPSC) reports that there have been no injuries to date among the 53 reported incidents of overheating, the nature of the hazard inherently places all occupants of the home at potential risk. The danger stems from the power cord overheating, which is a precursor to fire. In a domestic setting, this creates a dual threat: direct exposure to flames or smoke, and the secondary risk of electrical fires spreading through cabinetry. Because dishwashers are often installed in enclosed spaces beneath countertops, heat can accumulate rapidly if the electrical component fails. This makes the people living in the home most vulnerable during nighttime hours or when no one is present to detect early signs of trouble, such as a burning smell or smoke.
Certain demographics may face heightened vulnerability due to their proximity to the kitchen and their ability to react quickly. Families with young children are at particular risk because toddlers often explore lower cabinets and drawers. If a child were to open the dishwasher door while the internal wiring is compromised, they would be in close physical contact with a potential ignition source. Furthermore, individuals who spend significant time in the kitchen, such as those cooking dinner or cleaning up immediately after meals, are more likely to notice the initial stages of overheating. However, those who work long hours away from home or travel frequently may not have the opportunity to detect the issue before it escalates. The elderly or individuals with mobility issues might also be at greater risk if a fire were to break out in the kitchen, as they may have slower reaction times or difficulty evacuating quickly compared to able-bodied adults. Since ASKO has reported no property damage or injuries yet, the window for intervention is still open, but the potential for harm exists for anyone sharing that living space with the recalled unit.
It is also worth noting that renters or temporary residents might be less aware of the specific model details unless they have access to the user manual or the serial number plate. Because the model and serial numbers are located on the inside left side of the dishwasher door opening, a new resident might not inspect this area immediately. This lack of awareness does not reduce their physical risk; in fact, it may increase it by delaying the time it takes to identify and remedy the defect. Therefore, anyone who has recently moved into a home with an ASKO dishwasher should prioritize checking these specific locations to ensure they are not part of the affected group.
How to tell if you have the recalled item
If you own an ASKO dishwasher and want to know whether it is part of this specific safety recall, the most reliable method is to check the official identification labels rather than relying on visual cues alone. While the physical characteristics of the unit can give you a general idea of what you have, only the model number and serial number will definitively confirm if your appliance is included in this recall. The recalled dishwashers are high-end, built-in units that typically feature a stainless steel finish with customizable doors and handles. Each unit measures approximately 24 inches wide, 22 inches deep, and stands between 32 and 35 inches tall. You can also look for the ASKO brand name printed in the front and centered on the top dish rack inside the unit.
To verify your specific unit, you must locate the model and serial number plates. These are not always easy to find because they are discreetly placed for a clean aesthetic. Open the dishwasher door fully and look at the inside left side of the door opening. You will see two distinct pieces of information printed there: the Model Number and the Serial Number Range. It is critical to check both, as the recall applies to specific ranges of serial numbers associated with particular model codes.
The following models are subject to this recall, along with their corresponding serial number ranges:
- D5426XLS: Serial numbers 49130164130001 through 49130171830050
- D5526XLFI: Serial numbers 49130464130001 through 49130480530127
- D5526XXLFI: Serial numbers 49130564130143 through 49130573530207
- D5436XLS: Serial numbers 49223164130001 through 49223173531000
- D5536XLFI: Serial numbers 49256564130001 through 49256572730426
- D5536XXLFI: Serial numbers 49256664230001 through 49256695030114
- D5536XXLFISOF: Serial numbers 49256764230001 through 49256772830024
- D5636XLHS/TH: Serial numbers 49256864130001 through 49256872430334
- D5636XLHS/PH: Serial numbers 49256964130001 through 49256971230025
- D5636XXLHS/TH: Serial numbers 49257064130001 through 49257073430220
- D5636XXLHS/PH: Serial numbers 49257164130106 through 49257184230232
- D5636XXLSHI: Serial numbers 49261264130001 through 49261273438338
- D5556XXLFI: Serial numbers 49263264230001 through 49263273930290
- D5656XXLHS/TH: Serial numbers 49263364630001 through 49263372830060
If your model number matches one of the lists above and your serial number falls within the specified range, your dishwasher is part of this recall. If you cannot find the label or if the numbers do not match these ranges, your unit is likely safe from this specific hazard. However, if you are unsure, it is always better to contact ASKO directly with your information for confirmation.
What to do — step by step
If you own an ASKO dishwasher that matches the details in this recall, your immediate priority is safety, not convenience. The CPSC and ASKO North America have identified a specific electrical failure point: the power cord can overheat, creating a serious fire hazard. Because heat buildup happens gradually and may not be immediately visible or audible, you cannot rely on sensors to warn you. Therefore, the first and most critical step is to stop using the appliance entirely. Do not run any cycles, do not leave it on standby, and do not attempt to test it to see if the issue has resolved itself. The risk does not disappear on its own; it persists until the defective component is replaced by a professional.
Once you have decided to take action, your next step is to secure the physical environment around the appliance. Since the hazard involves electrical overheating, you must cut the power source to prevent any potential ignition while the unit sits idle in your home. Locate your home’s circuit breaker panel and identify the specific breaker that controls the dishwasher. Switch this breaker to the "off" position. This effectively isolates the dishwasher from your home’s electrical grid. This is a crucial safety buffer. It ensures that even if the internal wiring continues to degrade or spark, there is no current flowing through the cord to sustain a fire. You can verify the power is off by attempting to turn on the dishwasher; it should not respond.
With the appliance powered down and safe to ignore, you need to initiate the remedy process. ASKO North America has committed to providing a free, in-home repair for all affected units. This means you do not need to pay for parts, labor, or travel fees. To schedule this service, you have three options. You may call their toll-free number at 888-651-9376. Their customer care team is available from 8:30 a.m. to 5:00 p.m. Central Time, Monday through Friday. If you prefer written communication, you can send an email to NAsupport@asko.com. Alternatively, you can visit their website at www.askona.com. Navigate to the “Customer Care” section and select “Safety Notices” to find more detailed information or to initiate contact. When you reach out, have your model and serial numbers ready, as these are printed on the inside left side of the dishwasher door opening, to ensure they can quickly verify your unit is part of this specific recall batch.
After you have contacted ASKO, wait for their instructions regarding the repair appointment. Do not attempt to fix the issue yourself. Dishwashers contain high-voltage components and complex water systems that require specialized training to handle safely. A DIY repair could void any warranty protections and might introduce new safety risks. Let the professionals handle the replacement of the overheating power cord. This free service is your remedy, and it will restore your appliance’s safety without costing you a dime.
If you have already disposed of the unit or sold it, please still contact ASKO if you recall the model number. While you cannot get a repair, they may provide guidance on safe disposal methods to ensure the hazardous component does not end up in a landfill where it could pose a risk to workers. Additionally, if you know someone else who might own one of these models—perhaps a family member or friend who bought it new around 2019—share this information with them. Safety is a community effort, and helping others avoid this hazard is just as important as protecting your own home.
Your refund, repair, or replacement options
When you discover that your ASKO dishwasher is part of this recall, the good news is that the manufacturer has established a clear and supportive path to resolve the issue at absolutely no cost to you. Unlike some recalls that may require you to ship items back to a warehouse or visit a third-party drop-off location, ASKO North America is offering a much more convenient remedy: a free, in-home repair. This approach recognizes that dishwashers are large, built-in appliances that are difficult and expensive for consumers to move on their own. By bringing the service directly to your kitchen, they are removing the logistical burden from you while ensuring the safety hazard is addressed professionally. The core of this remedy involves replacing or repairing the power cord, which is the component identified as overheating. The company has authorized technicians to come to your home to perform this necessary work. It is important to understand that this is not a temporary fix or a loaner unit; it is a permanent correction of the defect under the terms of this safety recall. You will not be charged for parts, labor, or travel. ASKO is absorbing all costs associated with bringing the appliance back to a safe operating condition. This policy applies to all units within the specific model and serial number ranges listed in the official recall notice, so as long as your unit matches those identifiers, you are entitled to this service regardless of when you purchased it or how long you have owned it. To initiate this process, you do not need to fill out complex web forms or wait for a mailed letter. The remedy is activated by contacting ASKO North America directly. You can reach their dedicated support team by calling their toll-free number at 888-651-9376. Their representatives are available to take your call from 8:30 a.m. to 5 p.m. Central Time, Monday through Friday. If you prefer written communication or would like to review the details of the safety notice before calling, you can also email them at NAsupport@asko.com. Additionally, you may visit their website at www.askona.com and navigate to “Customer Care,” then select “Safety Notices” to find the full text of the recall and any additional updates they might post as the repair campaign progresses. It is worth noting that while the remedy is a free in-home repair, there is no option listed for a refund or a direct replacement of the entire dishwasher unit under this specific recall action. The focus is entirely on correcting the electrical hazard. If you have concerns about the cost of moving your appliance to get it repaired elsewhere, remember that you are not required to do so. The free in-home service is designed specifically to avoid those expenses. However, if you choose to pursue other options outside of this recall remedy, such as selling the unit or using it without repair, you do so at your own risk and without the protection of ASKO’s liability for fire damage. Therefore, scheduling that free appointment is the most prudent financial and safety decision you can make.What can happen if you ignore it
It is completely understandable why you might hesitate to stop using your ASKO dishwasher. These are premium appliances that represent a significant investment in your home’s convenience and cleanliness. The thought of pausing your routine, dealing with an inconvenience, or waiting for a technician to arrive can feel overwhelming. You might tell yourself that the dishwasher has been running fine for months or even years, so why worry now? However, ignoring this specific safety notice is not just about accepting a minor annoyance; it is about exposing your home to a tangible and escalating danger. The core issue here is electrical heat management, a problem that does not resolve itself with time. In fact, in electrical systems, heat issues typically worsen the longer they are left unaddressed.
The hazard identified by the Consumer Product Safety Commission (CPSC) is that the power cord can overheat. When an electrical component overheats, it is usually a sign that resistance is building up within the connection or that the wiring cannot safely dissipate the energy being passed through it. This heat does not just disappear when the cycle ends; residual warmth can linger in the cabinet and surrounding cabinetry. If you continue to plug the unit in and use it, you are repeatedly subjecting these already stressed components to more current and more heat. This creates a dangerous feedback loop where the insulation on the wires begins to degrade, potentially leading to short circuits or, in the worst-case scenario, an electrical fire.
While ASKO North America has reported 53 incidents of power cord overheating, it is crucial to understand that these reports represent confirmed cases of malfunction, not necessarily the full extent of the risk. The absence of reported property damage or injuries in the official recall data is reassuring, but it does not mean the risk is zero. Electrical fires can start small and spread rapidly, often igniting nearby combustible materials like wooden cabinetry, insulation, or plastic components before they are even detected by smoke alarms. A fire in a kitchen, where flammable items like dish towels, paper products, and cooking oils are common, poses a severe threat to your family’s safety and your home’s structural integrity.
Beyond the immediate fear of fire, there is the risk of catastrophic appliance failure. An overheating power cord can lead to a complete electrical short, which may trip your home’s breaker repeatedly or damage the internal electronics of the dishwasher itself. This could leave you with a broken unit that requires costly repairs far exceeding the cost of the free remedy offered. More importantly, it leaves you in a vulnerable position where the device is no longer functioning safely, yet you are still relying on it. The inconvenience of stopping use now is minor compared to the potential devastation of ignoring it. By taking action today, you eliminate the variable of electrical failure from your home entirely, ensuring that your peace of mind is not compromised by a preventable hazard.