What was recalled
In June of 2022, the U.S. Consumer Product Safety Commission announced a significant safety recall involving a specific line of refrigerators manufactured by Electrolux Home Products. This action affects units sold under two well-known household brands: Frigidaire and Electrolux. The core issue centers on the ice-making capabilities built into these appliances. Specifically, the recall targets 13 distinct models of Frigidaire refrigerators alongside one model from the Electrolux brand. While the exact total number of individual units sold is not explicitly detailed in the public record provided, the scope is defined by these fourteen specific model numbers and their corresponding serial number ranges.
The affected appliances are diverse in style, designed to fit various kitchen layouts. They include French Door models, Side-by-Side configurations, and Top Freezer units. You will find them available in three primary exterior finishes: stainless steel, white, and black. The physical dimensions of these recalled refrigerators vary significantly to accommodate different spaces, with widths ranging from 23 inches up to 36 inches wide. This means the recall does not just affect large, bulky kitchen centers but also models intended for more compact or specialized installation spots.
For consumers trying to determine if their specific unit is part of this group, the identification process relies on checking a label located inside the appliance. The brand name, model number, and serial number are printed on a label situated on the right-hand panel within the interior of the refrigerator compartment. It is important to note that these units all feature an ice maker, which is the specific component at the center of this recall. If you own one of the following models, your unit may be included in this safety notice:
- Frigidaire Prof. PRMC2285AF (French Door)
- Electrolux French Door ERMC2295AS
- Frigidaire Side by Side models: FRSS2323AB, FRSS2323AW, FRSS2323AD, FRSS2323AS, FRSS2333AS, FRSS2623AB, FRSS2623AW, FRSS2623AD, FRSS2623AS, FRSS2633AS, and FRSS26L3AF
- Frigidaire Top Freezer FFHI1835VS
To confirm if your specific appliance is affected, you must cross-reference the serial number printed on your interior label with the ranges provided by the manufacturer. The recall applies to units sold within the United States and potentially other regions depending on distribution channels for these specific SKUs. Because the hazard involves a mechanical part inside the ice maker, simply knowing the brand is not enough; verifying the exact model and serial number is the only way to know if your refrigerator is part of this particular safety campaign.
The hazard, explained
To understand why this recall is necessary, it helps to look at the specific mechanical failure involved. Inside the ice-making compartment of these recalled Frigidaire and Electrolux refrigerators sits a small but critical component called the ice level detector arm. Its job is simple: it acts like a sensor that tells the machine when the bin is full so it stops producing more ice, preventing overflow. However, in the units subject to this recall, this arm is made from a material that is prone to breaking under normal use. Over time, or even after just a few cycles of making and harvesting ice, the detector arm can snap into smaller pieces.
The danger arises because these broken fragments do not disappear; they fall directly into the ice bucket where you collect your frozen cubes. Because the ice maker continues to operate, it packs these sharp, hard plastic shards in with the edible ice. When you reach for a glass of water or scoop out ice for your drinks, those broken pieces are hidden among the translucent cubes. They are not immediately visible, making them difficult to spot until they are already in your mouth.
This specific hazard is classified as a choking and laceration risk. While we often think of choking hazards as small toys or hard candies, any rigid, non-food object that can obstruct the airway or damage tissue poses a threat. In this case, the broken plastic pieces are irregularly shaped and sharp. If swallowed, they can cause significant injury to the soft tissues of the mouth, throat, and digestive tract. The severity of this risk is underscored by the data from Electrolux: the company has received 185 reports of these detectors breaking. Among those reports, there is documented evidence of harm, including at least one specific incident resulting in gum lacerations.
It is important to note that this is not a theoretical risk based on hypothetical scenarios. The mechanism of injury here is direct physical trauma caused by the failure of a single internal part. The plastic fragments become contaminants within a product designed for human consumption. This transforms a routine household appliance into a potential source of acute pain and medical attention. Because the defect is internal to the ice-making process, there is no warning sign before the break occurs; the ice looks normal, tastes normal, and feels normal until you bite down or swallow. This invisibility is what makes the hazard particularly concerning for consumers who trust that their refrigerator is producing safe, clean ice.
Understanding this mechanism clarifies why simply "being careful" while getting ice is not a sufficient solution. The broken pieces are mixed in with thousands of cubes, making selective avoidance impossible without emptying and inspecting the entire bin—which you cannot do effectively without stopping use entirely. Therefore, the only way to eliminate the risk of encountering these sharp plastic fragments is to remove the faulty component from your kitchen environment through the official recall remedy.
Who is most at risk
While this recall affects a specific range of Frigidaire and Electrolux refrigerators, the people most vulnerable to harm are those who interact with the ice maker regularly, particularly young children. The primary hazard here is choking, which poses an immediate and severe threat to toddlers and preschoolers. These age groups naturally explore their environment by putting objects in their mouths, and small plastic fragments from a broken ice level detector arm can easily resemble candy or small toys. Because the pieces are hard and irregularly shaped, they can become lodged in a child’s airway, blocking breathing entirely. This is not a minor inconvenience; it is a life-threatening emergency that requires immediate medical attention.
The risk extends beyond just choking. The recall notes one reported incident involving gum lacerations, which highlights another layer of danger for anyone using the ice maker, including adults and older children. When the plastic detector arm breaks, it does not simply disappear; it shatters into sharp or jagged pieces that fall directly into the ice bucket. If someone scoops ice to make a drink or snack without noticing these fragments, they could injure their gums, tongue, or throat. For elderly individuals or those with dental sensitivities, even minor cuts in the mouth can lead to significant pain and potential infection, turning a simple glass of water into a source of medical complication.
Furthermore, households with multiple generations living under one roof are at heightened risk because the hazard is hidden within a routine appliance. Parents may not realize that the very convenience of having ice on demand carries this specific danger until it is too late. The broken pieces are mixed in with regular ice cubes, making them nearly impossible to distinguish by sight alone unless the consumer is actively inspecting each cube. This makes vigilance critical. If you have young children in the home, the risk is compounded because they cannot be trusted to identify or avoid small, dangerous debris on their own. Therefore, anyone owning one of the affected models should treat this hazard with utmost seriousness, not just for themselves, but for every family member who might use the refrigerator.
In summary, while any user of these refrigerators is technically "at risk," the consequences are most severe for children due to their size and behavior patterns, and for anyone with oral health concerns due to the potential for physical injury from sharp plastic. The fact that Electrolux has received 185 reports of this component breaking indicates that the failure mechanism is not rare, making proactive protection essential for all owners.
How to tell if you have the recalled item
Identifying whether your refrigerator is part of this specific recall requires a bit of detective work, but the process is straightforward once you know exactly where to look. The core of the issue involves 13 models of Frigidaire refrigerators and one Electrolux model. Because these units come in various configurations and finishes, visual inspection alone isn't enough to confirm if your unit is affected. You must verify the specific model number and serial number against the official recall list.
The most reliable way to find this information is by locating the manufacturer’s label. For all the refrigerators included in this recall, you will find a label located on the right panel inside the refrigerator compartment. This is typically the interior wall on the right-hand side when you are standing in front of the open fridge door. Do not look at the exterior of the appliance or the back; the critical identification details are printed clearly on this interior label.
Once you have located the label, look for two distinct pieces of information: the Model Number and the Serial Number (often labeled as S/N). The recall covers units that range from 23 inches to 36 inches in width and feature an ice maker. These refrigerators are available in stainless steel, white, and black finishes. If your unit matches any of the following model numbers, you must check its serial number against the corresponding range listed below:
- Frigidaire Prof. PRMC2285AF (French Door): Serial numbers 1K90974428 through 1K21374177.
- Electrolux French Door ERMC2295AS: Serial numbers 1K91272383 through 1K21374610.
- Frigidaire Side by Side FRSS2323AB: Serial numbers 4A11005907 through 4A21110079.
- Frigidaire Side by Side FRSS2323AW: Serial numbers 4A11010081 through 4A21112264.
- Frigidaire Side by Side FRSS2323AD: Serial numbers 4A11314335 through 4A21112489.
- Frigidaire Side by Side FRSS2323AS: Serial numbers 4A11005673 through 4A21201870.
- Frigidaire Side by Side FRSS2333AS: Serial numbers 4A11317863 through 4A21112732.
- Frigidaire Side by Side FRSS2623AB: Serial numbers 4A12104890 through 4A21204442.
- Frigidaire Side by Side FRSS2623AW: Serial numbers 4A12012169 through 4A12012280.
- Frigidaire Side by Side FRSS2623AD: Serial numbers 4A12219737 through 4A20906066.
- Frigidaire Side by Side FRSS2623AS: Serial numbers 4A04409324 through 4A21200876.
- Frigidaire Side by Side FRSS2633AS: Serial numbers 4A12012169 through 4A13402496.
- Frigidaire Side by Side FRSS26L3AF: Serial numbers 4A11203977 through 4A21116296.
- Frigidaire Top Freezer FFHI1835VS: Serial numbers BA92424713 through BA21210491.
If your model number does not appear in this list, your refrigerator is not part of this specific recall. However, if the model matches but the serial number falls outside the specified ranges, it is also safe from this particular defect. Ensure you note down both numbers before contacting support, as they will need these details to verify your eligibility for a free repair.
What to do — step by step
If you own one of the recalled Frigidaire or Electrolux refrigerators listed in this notice, your immediate priority is to ensure the safety of your household by addressing the physical defect before it causes harm. The remedy outlined by the Consumer Product Safety Commission (CPSC) and Electrolux is straightforward, but it requires prompt action. Do not wait for a notification letter to arrive in the mail; take initiative now to protect yourself and your family from the choking hazard posed by the broken ice level detector arm. First, stop using the ice maker immediately. This is the most critical step. The defect involves the plastic arm that detects when the ice bucket is full. Over time, this component can fracture into small, hard pieces that fall directly into the bin where you collect your ice. If these shards mix with the food-grade ice, they become an invisible danger. You must cease making ice in the affected unit right away. Do not consume any ice that was produced by this refrigerator after the defect likely manifested, as it may already contain dangerous fragments. Second, empty the ice bucket completely. Carefully remove all remaining ice and discard it. Inspect the interior of the bin if possible to ensure no plastic shards remain. This step is vital because simply stopping production does not remove the existing hazard. By clearing the bin, you prevent accidental ingestion of debris by anyone who might reach in to retrieve ice later, including children who are particularly vulnerable to choking on small objects. Third, locate your model and serial numbers. These details are printed on a label located on the right panel inside the refrigerator compartment. You will need this specific information when you contact Electrolux to verify that your unit is part of this recall batch. The recall covers 13 Frigidaire models and one Electrolux model, ranging from 23 to 36 inches wide, so accuracy here ensures you get the correct assistance. Fourth, contact Electrolux to schedule a free repair. You have several options for reaching them: call their toll-free number at 833-840-5926 between 8:30 a.m. and 8 p.m. ET, Monday through Friday; send an email to IceMakerRecall@electrolux.com; or visit www.icemakerrecall.com for online support. You can also find recall information by clicking "Recalls" at the bottom of www.electrolux.com or www.frigidaire.com. Explain that you have a recalled unit and need a technician scheduled. Finally, await the technician’s visit to replace the ice maker. Electrolux will provide a new ice maker equipped with a polypropylene ice level detector, which is designed to be more durable and resistant to breaking. This repair is provided free of charge. Do not attempt to fix this yourself, as improper installation could lead to further mechanical issues or void your warranty. Let the professionals handle the replacement to ensure the hazard is fully eliminated.Your refund, repair, or replacement options
When you are dealing with a safety recall, the most important thing to know is that you do not have to pay for the fix. In this specific case involving Electrolux and Frigidaire refrigerators, the company has committed to resolving the issue at no cost to you. The remedy provided is a repair, specifically the replacement of the faulty ice maker unit. This is not a partial credit or a store coupon; it is a complete service designed to eliminate the choking hazard entirely. Electrolux will send a qualified technician to your home to perform this replacement free of charge. This approach ensures that the safety defect—the ice level detector arm that can break into small pieces—is physically removed and replaced with a new, safer component made from polypropylene.
Before you even pick up the phone or send an email, there is one critical immediate action you must take to ensure your safety while waiting for the technician. You should immediately stop using the ice maker on any of the recalled units. Do not attempt to eat ice produced by these machines until the repair is complete. To further reduce risk, please empty the ice bucket completely. This step removes any potentially broken pieces of the old detector that may have already fallen into your storage area. Keeping the bucket empty prevents accidental ingestion and ensures that when the technician arrives, they can work in a clean, clear space.
Getting the repair scheduled is straightforward, but you must initiate the contact yourself. Electrolux has established several dedicated channels for this recall. You can call their toll-free number at 833-840-5926. These lines are open from 8:30 a.m. to 8 p.m. Eastern Time, Monday through Friday. If you prefer written communication or need to send photos of your model label, you can email them directly at IceMakerRecall@electrolux.com. For those who like to manage their appliances digitally, you can visit www.icemakerrecall.com for dedicated support information. Alternatively, you may navigate to the main Electrolux or Frigidaire websites and click on "Recalls" at the bottom of the page to find more detailed guidance.
When you contact them, have your model number and serial number ready. These can be found on a label located on the right panel inside the refrigerator compartment. Having this information handy will speed up the process significantly. The technician will replace the entire ice maker assembly with one that features the upgraded polypropylene detector, which is designed to withstand normal use without breaking apart. There are no conditions attached to this service other than confirming that your unit falls within the recalled model and serial number ranges. This is a comprehensive fix intended to give you peace of mind and restore the full functionality of your refrigerator safely.
What can happen if you ignore it
It is completely understandable to hesitate when faced with a product recall. The idea of pausing your daily routine, disconnecting appliances, or waiting for a technician can feel like an unnecessary inconvenience, especially when the refrigerator is one of the most heavily used items in a household. However, ignoring this specific recall carries tangible risks that go beyond mere policy violations. The core issue here is not just a mechanical failure; it is a direct physical threat to anyone who uses the ice maker or handles the ice produced by these units.
The primary danger lies in the structural integrity of the ice level detector arm. In the recalled Frigidaire and Electrolux models, this component is prone to breaking into smaller fragments. If you continue to operate the ice maker, these broken pieces do not disappear; they fall directly into the ice bucket where the ice collects. This creates a scenario where solid plastic shards are mixed in with what appears to be harmless food. The consequence is not just a dirty ice bin, but a serious choking hazard. For adults, swallowing a sharp or jagged piece of plastic can cause immediate trauma to the throat and esophagus. While we often associate choking hazards with young children, this risk applies to all users who might scoop ice without noticing the contamination.
Furthermore, the reports filed with the CPSC highlight that injuries have already occurred. Electrolux has documented 185 instances of the detector breaking, and critically, there is at least one confirmed report of gum lacerations. This means that someone has already suffered soft tissue damage from this defect. If you ignore the recall, you are essentially gambling with your own health and the safety of your family members. You might assume that because no one has been hurt yet in your home, the risk is low. However, the presence of sharp plastic fragments in your ice supply means that every time you use the dispenser or scoop ice manually, you increase the probability of injury.
There is also a secondary health concern regarding hygiene and material safety. When a plastic component breaks inside a food-contact area, it can create crevices where bacteria and mold may accumulate, which are difficult to clean effectively due to the ongoing production of new ice and debris. By continuing to use the appliance, you are not only risking acute physical injury from choking or cuts but also potentially compromising the sanitary quality of the ice you consume. The remedy provided is free and designed to eliminate these risks entirely by replacing the faulty part with a more durable polypropylene version. Choosing to ignore the recall means choosing to maintain a known hazard in your kitchen rather than accepting a simple, cost-free solution that restores safety.