What was recalled
If you own a cordless hedge trimmer from the EGO Power+ line, it is important to pause and check your equipment carefully. Chervon North America has issued a recall for specific models of their EGO Power+ Cordless Brushless Hedge Trimmers due to a significant safety concern. This action was taken by the company in coordination with the U.S. Consumer Product Safety Commission (CPSC) on June 1, 2023. The recall targets a very specific subset of these tools, so it is crucial to verify exactly which units are affected before taking any further action.
The primary product involved in this recall is the EGO Power+ Model HT2410 Cordless Brushless Hedge Trimmer. These are not standard electric trimmers that plug into a wall outlet; they are powered by removable batteries, meaning they offer portability and freedom of movement while working in your yard. The units were sold both as "bare tools," which means you purchased the trimmer without a battery or charger included, and as part of combination kits. If you bought a kit, it likely included an EGO POWER+ 2.5 Ah battery along with a POWER+ 56-volt charger.
To determine if your specific unit is part of this recall, you must look at the manufacturing date code on the device itself. The recall applies only to units that were manufactured prior to March 30, 2019. More specifically, the affected inventory consists of units with date codes ranging from September 2017 through March 2019. If your trimmer was made after March 30, 2019, it is not included in this specific recall notice.
Visually, these recalled hedge trimmers have a distinct appearance that can help you identify them while you wait to check the date code. The housing of the tool features a color scheme of gray, black, and green. It is equipped with a yellow, 24-inch dual-action steel blade, which is designed for efficient cutting. The handle configuration includes a black loop handle, and notably, there is a green switch trigger located in front of the product housing. There is also a rear switch trigger situated underneath the rear handle. On one side of the product housing, you will see the EGO logo displayed prominently. On the opposite side, you will find the model number HT2410 printed clearly, along with the manufacturing date code necessary for verification.
While the exact total number of units sold globally is not specified in this report, the scope of the issue is highlighted by the fact that Chervon has received 34 reports in the United States alone regarding these trimmers starting unexpectedly. This includes eight reports of lacerations that required stitches. The presence of these incidents underscores why identifying your specific model and date code is so critical for your safety.
The hazard, explained
Understanding why this recall matters begins with looking at the specific mechanical failure that has prompted Chervon North America to issue this notice. The core issue lies in the rear switch trigger mechanism of the EGO Power+ HT2410 hedge trimmer. Under normal operation, this trigger is designed to work like a spring-loaded button: you press it down to activate the motor and the blades, and when you release your finger, the internal springs should immediately push the switch back up to the "off" position. However, in the affected units manufactured prior to March 30, 2019, this rebound function can fail. The trigger may stick or refuse to return to its original position after being pressed.
This mechanical malfunction creates a dangerous scenario where the hedge trimmer continues to run even after the operator believes they have turned it off. Imagine you are trimming a hedge along a fence line, pressing the trigger to cut a branch, and then releasing your hand to adjust your grip or step back. If the rear switch fails to rebound, the dual-action steel blades—which are sharp and move rapidly—will keep spinning unexpectedly. This is not merely an inconvenience; it is a significant laceration hazard because the user loses control over the active state of the tool at a critical moment.
The risk is particularly acute with cordless power tools because they offer instant torque and speed without the delay or vibration of gas engines, which often serve as a physical cue that the machine is running. When the visual or auditory cues are absent because the user has stepped away from the tool, the potential for injury increases. According to reports received by Chervon, this specific failure mode has already resulted in 34 incidents in the United States where the trimmers started or continued to operate unexpectedly. More concerning are the eight reported cases of lacerations requiring stitches, demonstrating that the blades have come into contact with skin, often on hands, arms, or legs depending on the user's position relative to the tool.
To put this in broader context, power tools with reciprocating or rotating cutting elements rely entirely on the integrity of their safety switches. A failure in the "off" state is considered a critical defect because it removes the primary method of emergency shutdown. In this class of hazard, the user’s expectation that releasing the trigger equals immediate cessation of movement is violated. This disconnect between user intent and machine behavior can lead to cuts, scrapes, or more serious injuries, especially if the tool falls or is swung while still active. By addressing the rear switch mechanism, Chervon aims to restore the fundamental safety promise of the device: that it only runs when you explicitly command it to do so.
Who is most at risk
The EGO Power+ HT2410 cordless hedge trimmer is a robust tool designed for homeowners who take pride in maintaining their landscapes. Because of its power and the nature of its failure mode, the people most immediately at risk are those who regularly engage in yard work, particularly those trimming hedges, bushes, or tall grasses where the tool is held away from the body. However, the specific hazard here—the rear switch trigger failing to rebound—creates a unique and insidious danger that extends beyond just the primary operator.
The core issue is that the trimmer can activate unexpectedly without any intentional input from the user. This means that the risk is not limited to moments of active trimming. It poses a significant threat during setup, inspection, or storage. If you are checking the blade for debris, adjusting your grip, or simply carrying the unit, an accidental activation can result in sudden, uncontrolled movement of the 24-inch dual-action steel blade. For adult users, this often leads to lacerations on the hands, arms, or legs as they instinctively try to pull away from the unexpected motion. The recall data confirms this reality, with reports including eight instances of injuries severe enough to require stitches.
While adults are the primary operators, households with children must be exceptionally vigilant. Even if you keep the tool locked away in a shed or garage after use, the nature of the defect means the trimmer is not "safe" when turned off; it is merely dormant until triggered. A child who finds the unit and presses against the rear trigger, perhaps out of curiosity or while trying to move it, could cause the blades to snap into action instantly. Because children have less reaction time and smaller limbs, the potential for serious injury is disproportionately high. The lack of a physical lockout mechanism that remains engaged if the switch fails makes this a critical concern for families.
Elderly users or those with limited mobility may also face heightened risks. If a laceration occurs, the combination of sudden shock and pain can lead to secondary injuries, such as falls while trying to drop the heavy tool. Furthermore, the cognitive load of managing a powerful electrical device that does not behave predictably adds stress, which can impair judgment and reaction speed. The risk is compounded for anyone using the trimmer on uneven ground or while climbing ladders, where a sudden jerk from the machine could cause a loss of balance. In these scenarios, the "unexpected activation" is not just a cut hazard; it is a fall hazard.
Ultimately, the most vulnerable group is anyone who owns this specific model manufactured between September 2017 and March 30, 2019. The defect is inherent to the design of the rear trigger switch in these units, meaning no amount of careful handling can eliminate the risk entirely. Whether you are a professional landscaper using multiple units or a homeowner with one trimmer for seasonal maintenance, the potential for injury exists every time the battery is installed and the unit is powered on. Recognizing that the danger is latent—present even when you think the tool is off—is the first step in protecting yourself and your family.
How to tell if you have the recalled item
If you own an EGO Power+ hedge trimmer, the first step in determining whether your specific unit is part of this recall is to verify the model number. This recall exclusively targets the Model HT2410 Cordless Brushless Hedge Trimmer. You will find this model number clearly printed on the product housing. Specifically, look at the side of the tool opposite the side that displays the EGO logo. The manufacturer places the model number and the manufacturing date code on this opposing face, making it essential to check both sides of the device to locate these critical identifiers.
Once you have confirmed the model is HT2410, you must verify the production date to see if your unit falls within the affected range. The recall covers units manufactured between September 2017 and March 30, 2019. You can find the manufacturing date code printed alongside the model number on the housing. If your trimmer was made after March 30, 2019, it is not included in this specific safety notice. Conversely, if the date code falls within that two-year window, you need to inspect the physical features of the tool to ensure a complete match.
Visually, the recalled hedge trimmers have a distinct appearance that can help you confirm your findings. The housing is colored in a combination of gray, black, and green. The blade is a notable 24-inch dual-action steel component with a yellow hue. Additionally, look at the handle configuration: the unit features a black loop handle, and just in front of the main product housing, there is a green switch trigger. Crucially, this recall involves the rear switch trigger located underneath the rear handle. If your tool matches these physical descriptions and has the correct model number and date code, it is part of the recall.
Finally, consider how the unit was sold to further narrow down the possibilities. These recalled trimmers were distributed either as a bare tool without a battery or as part of a combination kit that included an EGO POWER+ 2.5 Ah battery and a POWER+ 56-volt charger. Regardless of whether you purchased it alone or as part of a bundle, all affected units are marked with the model number HT2410. By cross-referencing the model number, the date code, and the physical characteristics described above, you can confidently determine if your hedge trimmer is subject to this safety recall.
What to do — step by step
If you own an EGO Power+ Cordless Brushless Hedge Trimmer that matches the description of the recalled units, your immediate priority is safety. The recall notice from Chervon North America outlines a clear, straightforward path to resolving this issue. Because the hazard involves the rear switch trigger failing to rebound and potentially causing unexpected activation, you must take specific actions right away to protect yourself and anyone else who might use the tool. Here is exactly what you need to do, broken down into manageable steps. First and foremost, stop using the recalled hedge trimmers immediately. Do not attempt to test them, clear branches with them, or store them in your shed assuming you will fix it later. The risk of laceration is real, as evidenced by the reports received by the company. By putting the tool down now, you eliminate the chance of an accidental activation that could lead to injury. This is not a drill; treat the device as if it were live until you have taken the next steps. Next, you need to contact Chervon North America to arrange for your free repair. The company has committed to repairing the rear trigger switch at no cost to you. You can reach their support team by calling 800-492-0777. When you call, be prepared to provide details about your specific unit, such as the model number HT2410 and the manufacturing date code, which are located on the opposite side of the product housing from the EGO logo. Their customer service representatives are available Monday through Friday from 8:30 a.m. to 8 p.m. ET, and on Saturday and Sunday from 10 a.m. to 6 p.m. ET. If you prefer written communication or need to send documentation, you can email them directly at HT2410recall@na.chervongroup.com. Alternatively, you can visit their website to initiate the process online. Go to www.egopowerplus.com/recalls or navigate to www.egopowerplus.com and click on "PRODUCT RECALLS" at the top of the page. These digital channels provide additional information and likely allow you to submit your claim digitally. Whether you call, email, or use the website, the goal is to get your repair authorized and scheduled. Chervon will guide you through the specific logistics of sending the unit in or receiving a replacement part, ensuring that the defective rear trigger switch is replaced with a functioning one. Finally, once your repair is complete and you have verified that the tool operates correctly with the new switch, you can safely return to your gardening tasks. Keep records of your communication with Chervon, including any case numbers or confirmation emails, in case you need to follow up later. By following these steps promptly, you ensure that your hedge trimmer is safe to use and that you have fulfilled your part in this important safety recall.Your refund, repair, or replacement options
If you own one of the recalled EGO Power+ Cordless Brushless Hedge Trimmers, specifically the Model HT2410 units manufactured prior to March 30, 2019, you do not need to feel anxious about the next steps. The remedy provided by Chervon North America is straightforward and designed to be as convenient as possible for you: they will provide a free repair of the rear trigger switch. This means that rather than forcing you to ship the entire heavy tool back and forth at your own expense, or demanding that you return it for a full refund, the company has chosen to fix the specific mechanical flaw directly. This is a significant convenience for anyone who relies on their gardening equipment. The goal here is simple: to restore the safety of the device so you can use it again without fear of the rear switch trigger failing to rebound and causing the unit to activate unexpectedly.
To initiate this free repair process, you must contact Chervon North America directly through one of their designated recall channels. It is important to use the official contacts listed for this specific recall to ensure your case is tracked correctly. You can reach them by phone at 800-492-0777. Their customer service team is available from 8:30 a.m. to 8 p.m. Eastern Time Monday through Friday, and on weekends from 10 a.m. to 6 p.m. Eastern Time. If you prefer written communication or need to send documentation, you can email them directly at HT2410recall@na.chervongroup.com. These specific email addresses and phone lines are dedicated to this issue, which helps streamline the process so your inquiry doesn’t get lost in general customer service queues.
Alternatively, you can handle everything online by visiting www.egopowerplus.com/recalls or navigating to the "PRODUCT RECALLS" section at the top of the main page at www.egopowerplus.com. These web portals are likely where you will find additional instructions, such as how to pack the unit if a mail-in repair is required, or what information you need to have ready when you call. Having your model number (HT2410) and manufacturing date code handy will speed up this verification process significantly. The recall only applies to units with date codes from September 2017 through March 2019, so confirming these details upfront ensures you are part of the eligible group for the free repair.
It is worth noting that the remedy is strictly limited to a free repair of the rear trigger switch. The recall facts do not mention options for a full refund or a replacement unit if the repair is unsatisfactory, nor do they specify reimbursement for any incidental costs you might incur. Therefore, the primary and likely only option available to you is this complimentary repair service. By taking action now, you are essentially getting a professional fix on a critical safety component at no cost to you, eliminating the laceration hazard associated with the faulty switch.
What can happen if you ignore it
It is completely understandable why you might hesitate to stop using your EGO Power+ hedge trimmer right in the middle of your landscaping routine. The thought of pausing your work, packing up your tools, and waiting for a repair service can feel like an unnecessary inconvenience, especially if you are trying to clear a long line of overgrown hedges before the season ends. However, ignoring this recall is not merely a matter of administrative delay; it is a decision that significantly increases your physical risk. The core issue here is mechanical reliability, specifically the failure of the rear switch trigger to rebound after being pressed. When you ignore the recall, you are essentially continuing to operate a tool that has lost its primary safety mechanism for deactivation.
The danger lies in what happens when that trigger gets stuck in the "on" position. Under normal circumstances, your hand provides the force to activate the blade, and your natural reflex is to release pressure to stop it. But with this defect, releasing your finger does not guarantee the tool will shut off. The motor may continue to run even though you are no longer actively pressing the trigger. This creates a scenario where the sharp, dual-action steel blades are spinning at high speed while your hands are free or positioned in a way that assumes the tool is idle. If you lean in for a precise cut, adjust your grip, or simply lose your balance on uneven ground, the uncontrolled motion of the trimmer can lead directly to contact with the moving blades.
We cannot emphasize enough how quickly these incidents can escalate from a minor annoyance to a serious medical emergency. The data from Chervon North America paints a sobering picture of what happens when this hazard is not addressed. Among the 34 reports they have received in the United States, eight individuals suffered lacerations severe enough to require stitches. These are not abstract statistics; these are real people who experienced sudden, unexpected injuries because the tool activated without their consent. A laceration from a power tool blade is rarely superficial. The depth and angle of the cut can damage tendons, nerves, or blood vessels, potentially leading to long-term issues with grip strength, sensation, or mobility in your hand. The shock of the tool activating unexpectedly can also cause you to jerk away violently, possibly causing secondary injuries from falling or dropping the heavy equipment.
Beyond the immediate risk of cuts, there is the compounding danger of surprise and reaction time. When a power tool behaves unpredictably, it triggers a startle response. In that split second of confusion, your instinct might be to grab the tool with your free hand to stabilize it or turn it off manually. This action places your fingers dangerously close to the cutting zone exactly when the blades are moving at their most unpredictable. Ignoring the recall means you are gambling with your dexterity and safety on a mechanical failure that has already proven itself to occur in nearly one out of every four reported cases. The free repair offered by Chervon is designed to restore that critical rebound function, ensuring that when you let go, the tool stops. Choosing not to use that remedy leaves you vulnerable to a known, documented hazard that offers no warning before it strikes.
Staying safe: broader tips
While this specific recall addresses a mechanical failure in a particular model of hedge trimmer, the underlying issue—a tool activating unexpectedly when you are not expecting it—is a common thread in many power tool accidents. The good news is that most of these incidents are preventable through consistent, mindful habits. When working with any cordless or battery-powered cutting tool, always treat the trigger as a live switch until you have physically secured the device. This means never leaving a running tool unattended, even for a second, and always removing the battery when you step away from the work area or need to clear a jam. Many users assume that if the tool is off, it is safe, but mechanical switches can wear out over time, just as in this recalled EGO Power+ model. By treating every power tool with a healthy dose of skepticism regarding its "off" state, you protect yourself from surprise activations.
Regular maintenance is your first line of defense against unexpected failures. Before each use, take a moment to inspect the housing for cracks, check that all guards are in place, and ensure the trigger mechanism moves freely and snaps back into place immediately after being released. If a switch feels sluggish, sticky, or fails to rebound instantly, do not attempt to use it with tape or other makeshift fixes; stop using the tool and contact the manufacturer for service. Keeping your tools clean and free of debris also helps prevent internal components from jamming in a way that could cause erratic behavior. Additionally, always wear appropriate personal protective equipment (PPE) such as safety glasses, gloves, and sturdy footwear, regardless of how confident you are in your tool’s condition.
Beyond immediate tool safety, staying informed about product recalls is a crucial part of responsible ownership. Manufacturers may discover defects after a product has been sold, and acting on these notifications can prevent serious injury. You can stay up-to-date by registering your products with the manufacturer, subscribing to email alerts from the Consumer Product Safety Commission (CPSC), or periodically checking recall databases online. Finally, ensure that your workspace is organized and well-lit, reducing the chance of slips or trips that could cause you to lose control of a powerful tool. By combining vigilant maintenance with proactive awareness, you can enjoy the benefits of power tools while keeping yourself and your family safe.