Havertys Recalls Concord Dual Power Recliner Chairs Due to Fall Hazard (Recall Alert)

What was recalled

The Consumer Product Safety Commission has issued a recall alert concerning the Havertys Concord Dual Power Recliner chairs. This is not a vague or general warning; it targets specific inventory that was sold under the Havertys brand name. If you have recently purchased or received one of these recliners, it is important to understand exactly which items are affected to ensure your safety and peace of mind.

The recall specifically identifies the Concord Dual Power Recliner chairs bearing the Stock Keeping Unit (SKU) number 0-3500-1827. This unique identifier is printed on a label that is affixed directly to the chair itself. To verify if your unit is part of this recall, you must locate this label, which Havertys places under the seat cushion. If your chair does not have this specific SKU number, it is likely not included in this particular safety notice, though you should always trust the official record over general descriptions.

These recliners are designed with a dual power mechanism, allowing for motorized adjustment of both the footrest and the backrest. They are upholstered in leather, available in a variety of colors to suit different home decors, including popular options like blue and brown. The physical dimensions of the recalled chairs are consistent across the affected units: each chair measures 33 inches wide by 41.5 inches deep by 39.5 inches high. These substantial dimensions indicate that these are large, heavy pieces of furniture intended for comfortable, long-term use in living rooms or family rooms.

Havertys is the company responsible for this recall. They have acknowledged the defect and are taking responsibility for the remedy. The firm has stated that they are contacting known purchasers directly to inform them of the issue. However, because not all customers may receive direct notification, it is crucial for consumers to check their records or the chair’s label against the information provided in this alert. The recall was officially announced on June 22, 2023, meaning any units sold prior to that date with the specified SKU are potentially part of the affected group.

In summary, if you own a Havertys Concord Dual Power Recliner chair with SKU 0-3500-1827, located by checking under the seat cushion, you possess one of the products subject to this recall. The chairs are substantial leather recliners measuring 33 x 41.5 x 39.5 inches. While the exact number of units involved is not specified in the available facts, the presence of injury reports suggests a significant enough batch to warrant immediate attention. Identifying your chair by its SKU and brand is the first step toward resolving this issue safely.

The hazard, explained

To understand why this recall is necessary, it helps to look closely at what happens inside the chair when you try to move it from a reclined position back to upright. The Havertys Concord Dual Power Recliner relies on a complex metal power mechanism assembly located beneath the seat cushion to facilitate this movement. Under normal circumstances, this machinery should guide the chair back smoothly and lock securely into place. However, in these specific recalled units, the structural integrity of that metal assembly is compromised when subjected to a particular combination of forces.

The danger arises during a very common daily action: returning the chair to its upright position after you have been reclining in it. If you are sitting in the chair—or if weight is being applied to the backrest—for example, by leaning against it or having someone else sit on it—the metal power mechanism can bend under the pressure. This bending is not a minor flex; it is a structural failure that disrupts the alignment of the parts. When the mechanism bends, it loses its ability to hold the chair back in place securely.

As a result of this mechanical failure, the chair back can detach completely from the base while you are still using it. This is not a gradual loosening over years; it is a sudden and unexpected release. Imagine being seated comfortably, perhaps reading or watching television, when the backrest suddenly gives way beneath your weight. The impact is immediate and uncontrolled.

This specific failure mode poses a serious fall hazard because the support you are leaning on vanishes in an instant. Without the structural backing to keep you upright, you can tumble backward onto the floor. The CPSC has received nine reports of this detachment occurring. More concerning are the two reported injuries involving impacts to the back, neck, and hip. These body parts are particularly vulnerable because they absorb the brunt of the fall when a recliner fails while in use. The suddenness of the collapse means there is no time to brace yourself or adjust your posture, turning a moment of relaxation into a risk of significant physical injury.

In general terms, power recliners are designed with safety locks and robust hinges to prevent exactly this kind of catastrophic failure. When the metal components bend due to the specific stress of weight applied during the transition from recline to upright, those safety features are bypassed or broken. The chair essentially becomes unstable, transforming a piece of furniture meant for support into a trap that can cause you to fall.

Who is most at risk

The Concord Dual Power Recliner chairs recalled by Havertys are designed for adult use, but the nature of this specific failure creates a danger that extends beyond just who sits in the chair. The primary risk occurs when a consumer attempts to transition from a reclined position back to upright while applying weight to the chair’s backrest. This mechanical stress point is where the metal power mechanism assembly can bend, leading to the sudden detachment of the chair back. Because this failure happens during a moment of physical engagement and potential instability, the individuals most vulnerable are those who may have less physical strength, balance, or reaction time to stabilize themselves if the support suddenly disappears.

Elderly consumers are particularly at risk for severe injury in this scenario. As we age, bone density often decreases, making bones more fragile and susceptible to fractures from falls that might otherwise result in a minor bump or bruise for a younger person. The recall notes that injuries have already been reported involving the back, neck, and hip—areas that are critical for mobility and independence. For an older adult, a fall caused by a sudden loss of structural support can lead to serious complications, including hip fractures that often require surgery and long recovery periods, or head injuries if they fall backward or sideways without anything to catch themselves.

Individuals with limited mobility or muscle weakness also face heightened danger. If you rely on the chair for support to stand up or lower yourself down, the integrity of the backrest is essential for safety. When the mechanism fails and the back detaches, it removes a crucial anchor point. This can cause a person to collapse unexpectedly, potentially leading to falls that result in bruises, sprains, or more serious trauma depending on where they hit the floor or nearby furniture. The dual power feature allows for easy adjustment, but if the internal metal assembly is compromised, the chair may feel solid one moment and offer no resistance the next, creating a false sense of security until it is too late.

While children are less likely to be the primary users of this large, heavy furniture piece, they can still be at risk. If a child climbs on the recliner or sits in it while an adult attempts to adjust its position, they could be caught in the mechanism or injured by the falling backrest. Additionally, anyone living with someone who has been diagnosed with the recalled chairs should be aware that the hazard is not limited to the person sitting in the chair; bystanders can also be struck by the detached components if they are standing nearby when the failure occurs.

• Elderly individuals: Higher risk of severe bone fractures and long-term mobility issues from falls.
• People with balance or strength limitations: Vulnerable to unexpected collapses due to loss of support.
• Caregivers and family members: May be at risk if they assist users in adjusting the chair or are standing nearby during a failure.

Understanding who is most at risk helps emphasize why immediate action is necessary. This is not a minor defect that can wait; it is a structural failure that compromises the fundamental safety of the furniture for anyone who uses it, especially those who are physically vulnerable.

How to tell if you have the recalled item

If you own a Havertys Concord Dual Power Recliner chair, the first step in determining whether your specific piece of furniture is part of this recall is to locate and read the manufacturer’s label. This label is not always visible from a standing position or while sitting in the chair. According to the CPSC recall details, you must lift up the seat cushion to find the label. It is affixed directly underneath the cushion on the frame of the chair. If you have removed the cushions for cleaning or rearranging your living room layout, check the exposed metal or wooden frame where the cushion normally rests.

Once you have located the label, look specifically for the Stock Keeping Unit number, commonly referred to as the SKU. The recall applies exclusively to chairs with the SKU 0-3500-1827 printed on that label. This alphanumeric code is the definitive identifier for this batch of products. If your label displays a different SKU number, your chair is not part of this specific safety alert, even if it looks identical to the recalled model. It is crucial to verify this exact sequence of numbers rather than relying on general model names alone.

In addition to the SKU, you can cross-reference physical characteristics to confirm the match. The recalled chairs are upholstered in leather and come in a variety of colors, including blue and brown. While color alone cannot confirm the recall, it helps narrow down the search if you remember purchasing a leather recliner from Havertys. The dimensions of the chair are also specific: the recalled Concord Dual Power Recliner measures 33 inches wide by 41.5 inches deep by 39.5 inches high. If your chair differs significantly in size, it may be a different model.

If you cannot find the label under the seat or if the SKU does not match 0-3500-1827, your chair is likely not affected. However, if you are unsure about the condition of the label or need further verification, you can contact Havertys directly. They have been contacting known purchasers directly regarding this recall, but reaching out to their customer service line at 888-428-3789 or visiting their website at www.Havertys.com will provide definitive confirmation. Do not attempt to identify the chair by guessing; always rely on the printed SKU number found under the cushion for accurate identification.

What to do — step by step

Your refund, repair, or replacement options

If you own a recalled Havertys Concord Dual Power Recliner chair, the good news is that the company has established a clear and accessible path to resolve the issue without costing you anything out of pocket. Havertys is not asking you to ship the entire heavy piece of furniture back to a warehouse, nor are they requiring you to purchase any additional parts or services to fix the problem. Instead, the remedy provided in this recall alert is a free repair performed by a qualified service technician. This approach is designed to be as convenient and non-disruptive to your daily life as possible, allowing you to keep your furniture while having the safety hazard permanently corrected.

To initiate this process, you have two primary ways to contact Havertys directly. You can call their dedicated toll-free number at 888-428-3789. The customer service representatives are available to take your call from 8 a.m. to 7 p.m. Eastern Time, Monday through Saturday. This wide window of availability is intended to accommodate various schedules, ensuring that you can reach them during typical waking hours without needing to take time off work. Alternatively, if you prefer to handle things online or want to review the details at your own pace, you can visit www.Havertys.com. On the homepage, look for the "Safety & Recall" link located at the very bottom of the page. You may also navigate directly to https://www.havertys.com/safety-and-care for more comprehensive information regarding this specific recall.

When you contact Havertys through either method, a representative will guide you through the next steps. They will likely verify that your chair is indeed part of the recalled batch by checking the SKU number 0-3500-1827, which should be printed on a label affixed under the seat cushion. Once confirmed, Havertys will arrange for a service technician to come to your home. The technician’s job is to install a replacement part in the metal power assembly mechanism. This specific fix addresses the root cause of the fall hazard: the bending of the metal mechanism when weight is applied to the chair back while reclining. By installing this new component, the structural integrity of the chair is restored, preventing the back from detaching.

Havertys is also actively reaching out to known purchasers directly. If you bought this chair recently or are on their customer database, you may receive a notification from them before you even realize there is an issue. This proactive step is part of their commitment to consumer safety. However, do not wait for that call if you already know you own the product. Taking immediate action ensures that your family and guests remain safe. The repair is free of charge, covering both the parts and the labor involved in the installation. There are no conditions attached to this remedy other than confirming ownership of the affected model. This means you do not need to worry about warranty status or proof of purchase beyond identifying the chair itself.

It is important to understand why a repair is the chosen remedy rather than a full replacement or refund. The Concord Dual Power Recliner is a substantial piece of furniture, measuring 33 inches wide by 41.5 inches deep by 39.5 inches high. Shipping such a large item back and forth would be logistically difficult and environmentally inefficient for both you and the company. By sending a technician to fix the specific faulty component, Havertys minimizes disruption to your home while effectively eliminating the danger. The chair back detaching has already resulted in nine reported incidents, including injuries to backs, necks, and hips. Fixing the mechanism ensures that this risk is removed, allowing you to continue using your recliner with confidence.

In summary, your options are straightforward: stop using the chair immediately and contact Havertys for a free in-home repair. You can do this by calling 888-428-3789 or visiting their website’s safety section. The process is designed to be simple, free, and efficient. Do not delay in making that call, as the sooner the replacement part is installed, the sooner your home will be safe from the fall hazard associated with this defect.

What can happen if you ignore it

When you choose to keep using the recalled Havertys Concord Dual Power Recliner Chair instead of arranging for a repair, you are essentially betting against a known mechanical failure that has already caused harm. The core issue is not merely cosmetic; it is structural. The chair’s metal power mechanism assembly is designed to support significant weight and force as you recline and return to an upright position. However, under specific conditions—when the chair is reclined and you apply weight to the backrest while it moves back up—the mechanism can bend. Once that bending occurs, the integrity of the connection between the seat base and the backrest is compromised. Ignoring this warning means you are leaving a critical safety component in a state of progressive deterioration, waiting for the moment it fails completely.

The real-world consequence of this failure is a sudden, unexpected detachment of the chair back. Imagine sitting comfortably, perhaps reading or resting, when the backrest suddenly detaches and collapses. This is not a minor glitch; it is a fall hazard that removes your primary support system without warning. Because the mechanism fails while you are likely leaning into it for comfort, the force of your body weight combined with the collapsing structure can throw you off balance. You may fall forward onto the floor, or worse, become trapped between the seat and the detached backrest. The lack of structural support means there is nothing to catch you as you lose stability, turning a routine moment of relaxation into a dangerous accident.

This is not just theoretical risk; it is an existing reality for some owners. Havertys has already received nine reports of the chair back detaching, and tragically, two of those incidents resulted in actual injuries to consumers. These injuries ranged from impacts to the back and neck to trauma in the hip area. These are real people who continued to use their chairs despite the potential for danger, and they suffered physical harm as a result. By ignoring the recall, you are not just risking property damage; you are exposing yourself and your family to the same unpredictable fall hazards that have already caused pain and medical issues for others. The probability of injury increases every time you recline the chair, as each cycle puts stress on the bent mechanism until it can no longer hold.

Beyond the immediate physical danger, there is the emotional toll of living with a defective piece of furniture in your home. You may find yourself constantly anxious about using your favorite chair, checking its stability every time you sit down. This undermines the very purpose of buying a recliner: to provide comfort and relaxation. Instead, it becomes a source of stress. Furthermore, delaying the repair does not make the problem go away; it likely makes it worse. A bent mechanism that is left unrepaired will continue to degrade, potentially damaging other parts of the chair or making the eventual repair more complex. The free repair offered by Havertys is your chance to restore safety and peace of mind, but only if you act before another accident occurs.

Staying safe: broader tips

While this specific recall addresses a mechanical failure in a particular model of power recliner, the underlying principle applies to almost every piece of upholstered furniture in your home. Power recliners and heavy sofas are not just decorative items; they are substantial loads that can become dangerous projectiles if they tip or collapse. The best way to protect your household is to adopt a proactive mindset toward furniture safety, treating these large items with the same seriousness as you would a potential electrical hazard or a gas leak.

First and foremost, always respect the weight limits and usage guidelines provided in the manufacturer’s manual. Manufacturers engineer these mechanisms based on specific stress tests. When you lean back heavily while the chair is transitioning from a reclined to an upright position, you are placing dynamic force on the internal gears and joints that may not be designed to withstand that simultaneous pressure. If you notice any squeaking, grinding, or stiff movement in your recliner’s mechanism, do not ignore it as mere wear and tear. These sounds often signal that internal components are misaligned or worn, which can lead to sudden failure. Stop using the item immediately and contact the manufacturer for an inspection before a minor issue becomes a major hazard.

Beyond mechanical integrity, anchoring is critical. Even if your recliner is not being recalled, heavy furniture can tip over if a child climbs on it or if the base is bumped. Ensure that any furniture with a high center of gravity is secured to the wall using appropriate anti-tip brackets or anchor kits. This simple step prevents catastrophic tipping accidents, which are a leading cause of injury in living rooms and bedrooms. Additionally, regularly inspect the stability of your furniture legs and casters. Uneven flooring can put uneven stress on recliner mechanisms over time, accelerating wear on the very parts that are prone to bending and detaching.

Finally, make checking for recalls a regular part of your home maintenance routine, much like changing smoke detector batteries. Visit the Consumer Product Safety Commission (CPSC) website or sign up for their email alerts. Manufacturers often issue recalls months or even years after purchase, so knowing how to track your own appliances and furniture is an essential skill. Keep your purchase receipts, warranty cards, and model numbers in a dedicated folder or digital file. When a recall is announced, having this information ready allows you to verify if your item is affected and resolve the issue quickly, ensuring that your home remains a safe place for everyone.