What was recalled
The Consumer Product Safety Commission has issued an urgent notice regarding a specific line of portable electronics that has been sold exclusively through Costco warehouses and on their online platform. The products in question are the myCharge POWER HUB All-In-One portable chargers, which feature a capacity of 10,000mAh. These devices were marketed as convenient, multi-functional charging solutions for various portable electronic gadgets. Because they were distributed solely through Costco, if you purchased this item from any other retailer, it is not part of this specific recall, though you should always verify the source of your electronics.
To ensure you can accurately identify whether your device is among those affected, it is important to look for several distinct physical characteristics. The recalled units are black in color and come equipped with two attached cables designed for charging devices, as well as retractable wall prongs that allow the power bank itself to be recharged directly from a standard outlet. On the front surface, along the long edge of the device, you will find the "myCharge" brand name printed clearly. The specific model number is located on the back of the unit.
The recall targets three specific model numbers: AO10FK-A, AO10FK-B, and AO10FK-C. However, not every unit with these model numbers is necessarily included in the recall; the manufacturing date code is the critical factor for determination. This four-digit date code is printed on the outer surface of the wall prongs. The format follows a WWYY structure, where "WW" represents the sequential week of the year and "YY" indicates the last two digits of the manufacturing year. You should check if your date code ends in 21 or 22. Additionally, specific codes ending in 23 that are included are 0123, 0923, 1523, and 1723. Any units with these identifiers should be considered part of the recall.
This action was taken after myCharge received numerous reports of the devices overheating during use. While the exact total number of units sold is not specified in the current public records, the volume of incident reports—particularly those involving residential fires and significant property damage—underscores the severity of the defect. The recall date for this notice is June 20, 2024. If you own one of these chargers, please verify your model number and date code immediately to determine if your device is subject to this safety action.
The hazard, explained
When you hold a portable charger like the myCharge POWER HUB, it feels solid and reliable. These devices are designed to be compact power stations, storing electricity in lithium-ion batteries so you can charge your phone, tablet, or other gadgets on the go. However, the recall issued by the Consumer Product Safety Commission (CPSC) highlights a critical failure mode: these specific units can overheat while they are actively charging. This is not merely a matter of the device feeling warm to the touch; it involves a significant internal thermal runaway that transforms a helpful tool into a serious safety risk.
To understand how this happens, it helps to look at what is inside these "All-In-One" chargers. They contain lithium-ion battery cells, which are incredibly efficient at storing energy in a small space. Under normal conditions, the device’s internal circuitry manages the flow of electricity to keep the batteries stable. In the recalled models, however, that management system appears to have failed for a subset of units. When the charging process begins—whether you are plugging the POWER HUB into a wall outlet to recharge it or using its attached cables to charge another device—the internal components can generate excessive heat. Instead of dissipating this heat safely, the unit retains it, causing the temperature inside the casing to rise rapidly.
This overheating is dangerous for two primary reasons: fire and burns. As the internal temperature climbs, the plastic housing that protects the batteries can begin to soften, melt, or even expand. The incident reports from both myCharge and Costco confirm this physical degradation. Consumers have reported seeing the chargers smoke, spark, or in severe cases, catch fire. For those who were nearby when these incidents occurred, the immediate risk was a residential fire, with some units causing approximately $165,000 in property damage across just two reported fires. The heat generated is intense enough to cause thermal burns if you are holding the device or if it comes into contact with flammable surfaces like bedding, curtains, or upholstery.
While no injuries requiring medical attention have been reported so far, the potential for harm is clear. Lithium-ion batteries that overheat can release toxic fumes and ignite surrounding materials. The fact that Costco received 115 returns citing issues like melting, exploding, or sparking indicates that this is not a rare glitch but a systemic flaw in these specific manufacturing batches. The hazard is particularly insidious because it often occurs during the charging process, a time when users might leave the device unattended or place it in a bag where heat cannot escape, further accelerating the danger.
Who is most at risk
Because the myCharge POWER HUB All-In-One portable chargers were sold exclusively at Costco, the primary group affected by this recall consists of shoppers who purchased these specific black charging units from that retailer. These devices are designed for convenience, offering a 10,000mAh capacity with attached cables and retractable wall prongs. Consequently, the individuals most directly at risk are those who rely on portable power solutions for daily use—such as commuters, travelers, students, or professionals who charge smartphones, tablets, and other small electronics on the go. If you bought this charger from Costco prior to June 20, 2024, you fall squarely into the group that needs to take immediate action.
While any user is at risk of encountering a malfunction, the nature of the hazard—overheating leading to potential fire and burn injuries—creates specific vulnerabilities for certain demographics. The recall records indicate that the chargers can melt, expand, smoke, spark, or even explode while in use. For individuals with reduced mobility or slower reaction times, such as older adults, the risk is compounded by the speed at which these failures can occur. If a device begins to emit smoke or heat up rapidly, a person who may have difficulty moving quickly away from a burning object or handling sharp, hot debris faces a higher likelihood of severe burn injuries compared to someone with full physical agility.
Families with young children also face heightened concerns, although not necessarily because the children are using the charger. Portable chargers are often kept in living rooms, bedrooms, or common areas where they might be accessible to curious toddlers who do not understand the dangers of heat or electricity. A child might accidentally pull on the attached cables or the retractable prongs, potentially causing the overheating device to fall onto a flammable surface like a rug or bedspread, thereby accelerating a fire hazard. Additionally, while there have been no reports of injuries requiring medical attention in this specific recall, the potential for property damage is significant. Households with extensive electronics or valuable personal data stored on devices powered by these chargers are at risk of losing those items if a fire occurs.
It is also important to note that the risk is not limited to the moment of charging. The defect involves components that can fail during storage or while connected to power sources. Therefore, anyone who keeps this charger in their car, bedside table, or bag is at continuous risk until they follow the remedy steps. The hazard does not discriminate based on how "carefully" you use the device; the internal failure is a manufacturing issue, meaning even cautious users are vulnerable if they possess one of the recalled date codes ending in 21, 22, or specific instances in 23.
How to tell if you have the recalled item
Before you take any action, it is essential to confirm that your specific device falls within this recall. The Consumer Product Safety Commission (CPSC) has identified a very precise set of criteria for these myCharge POWER HUB All-In-One portable chargers. Because the product line includes several variations, checking every detail on your unit will ensure you are not mistakenly including a safe model or excluding one that is at risk.
First, look for the brand name and product line. The device must be branded as "myCharge" and specifically identified as the "POWER HUB All-In-One" charger. These units are distinct because they are black in color and feature two attached cables designed for charging portable electronic devices. A key physical characteristic is the presence of retractable wall prongs on the back or side, which allow you to plug the charger directly into a wall outlet to recharge the power bank itself. You will find the "myCharge" logo printed on the front surface along the long edge of the device.
The most critical step is verifying the model number and date code, as these determine whether your unit is part of this specific safety notice. Check the back of the charger for the model number. The recall affects only those with model numbers AO10FK-A, AO10FK-B, or AO10FK-C. If your model number differs from these three codes, your device is not included in this recall.
Next, examine the date code printed on the outer surface of the wall prongs. This code appears as a four-digit number in the WWYY format, where "WW" represents the sequential week of the year and "YY" represents the last two digits of the manufacturing year. Your charger is part of this recall if the date code ends with "21" or "22," indicating manufacturing in 2021 or 2022. Additionally, four specific codes from 2023 are included: 0123, 0923, 1523, and 1723. Any other date codes from 2023 or later are not affected.
Finally, consider where you purchased the item. This recall applies exclusively to units sold at Costco. If you bought this charger elsewhere, it is likely not part of this specific batch. By carefully checking the model number and the manufacturing date code on the prongs, you can accurately determine if your portable charger needs to be replaced.
What to do — step by step
If you own a myCharge POWER HUB All-In-One portable charger, the most important thing you can do right now is to stop using it immediately. This isn’t a minor inconvenience or a suggestion to wait until next week; it is an urgent safety directive from the Consumer Product Safety Commission (CPSC) and the manufacturer. The hazard here is real and active: these devices are known to overheat while charging, which creates a direct risk of fire and burns. By unplugging the device and setting it aside, you are removing the power source that could trigger that overheating process. Think of this as putting out a potential spark before it becomes a flame. Do not continue to use it to charge your phone, tablet, or other electronics, even if it currently feels cool to the touch. The fact that it is working normally does not mean it is safe.
Once you have safely disconnected the charger from any power outlet and unplugged it from your electronic devices, your next step is to contact myCharge to initiate the remedy. The company has committed to providing a free replacement portable charger for all affected units. To get this replacement, you need to reach out to them directly through one of their designated channels. You can call their toll-free number at 888-251-2026. When you call, please note that they are available from 9 a.m. to 4 p.m. ET, Monday through Friday. If you prefer written communication or need to provide more detailed information about your specific unit, you can send an email to compliance@mycharge.com.
In addition to calling or emailing, myCharge has created a dedicated online resource for this recall. You can visit https://mycharge.com/pages/power-hub-all-in-one-recall or go to www.myCharge.com and click on "RECALL INFORMATION" at the bottom of the page. This section will likely contain specific instructions on how to ship the defective unit back, any forms you might need to fill out, and tracking information for your new replacement charger. Having this digital record helps ensure that your claim is processed correctly and quickly.
While you wait for your free replacement, it is crucial to handle the recalled charger with care. Since these units have been reported to melt, expand, smoke, spark, or even explode, do not try to open the casing or attempt to repair it yourself. Do not throw it in your regular household trash where it could be handled by sanitation workers who might be at risk. Instead, keep it in a safe, non-flammable location away from curtains, bedding, or other combustible materials until you have followed the instructions provided by myCharge for its return or disposal. Your safety and the safety of your home depend on treating this device as a potential fire hazard until it is officially replaced.
Your refund, repair, or replacement options
If you have determined that your myCharge POWER HUB All-In-One portable charger is part of this recall, the good news is that the manufacturer has established a clear and straightforward remedy to make things right. In situations involving potential safety hazards like overheating or fire risks, companies are not merely offering a standard product exchange; they are providing a free replacement portable charger to ensure your device remains safe to use. This approach prioritizes your continued convenience without asking you to spend additional money on a new unit that would otherwise carry the same defect.
To initiate this process, you will need to contact myCharge directly. The company has set up specific channels for consumers to reach them, and it is important to use only the official contacts provided in the recall notice to ensure your claim is processed correctly. You can call their toll-free number at 888-251-2026 if you prefer speaking with a representative. These lines are open from 9 a.m. to 4 p.m. Eastern Time, Monday through Friday. If you are in a different time zone, please adjust your calling schedule accordingly so you can reach an agent during their operational hours.
For those who find it more convenient to communicate via written correspondence, myCharge accepts emails at compliance@mycharge.com. This method is often helpful if you need to keep a paper trail of your communication or if you have specific questions that require detailed answers. Alternatively, you can visit their dedicated recall page online at https://mycharge.com/pages/power-hub-all-in-one-recall. If you are on the main website at www.myCharge.com, you can find the necessary information by clicking on "RECALL INFORMATION" located at the bottom of the page. This digital route allows you to review details at your own pace before making contact.
When you reach out to myCharge, be prepared to provide specific details about your device to verify that it is indeed part of this recall batch. You should have your model number (AO10FK-A, AO10FK-B, or AO10FK-C) and the date code ready. The date code is a four-digit number printed on the outer surface of the wall prongs, following the WWYY format. Confirming that your date code ends in 21 or 22, or matches one of the specific codes ending in 23 (0123, 0923, 1523, or 1723) will help streamline the verification process. While the recall facts do not specify exactly what information is required beyond this identification, having these details on hand will likely expedite your request for a free replacement.
It is also worth noting that while the primary remedy is a free replacement, the recall notice emphasizes stopping use immediately. This means you should not attempt to repair the device yourself or continue using it while waiting for instructions. The safety risk of fire and burn hazards is significant enough that the manufacturer has opted to replace the unit entirely rather than offer a refund alone, ensuring you still have access to portable charging capabilities without the associated danger. By following these steps, you are taking control of your safety and ensuring that your electronic devices remain powered securely.
What can happen if you ignore it
It is completely understandable why you might hesitate to throw away a perfectly functional-looking gadget. The myCharge POWER HUB All-In-One portable chargers are sleek, black, and come with convenient attached cables and retractable prongs. They look sturdy and well-made. However, ignoring the recall notice for this specific device carries significant risks that go far beyond simply losing $50 to $100. When you continue to use a recalled item that has been identified as a fire hazard, you are essentially gambling with your home’s safety and your own physical security.
The core issue here is thermal runaway. The CPSC report confirms that these specific models can overheat while charging. This is not a minor inconvenience like a battery that drains too quickly; it is a fundamental failure of the device’s internal temperature management. When a lithium-ion battery cell overheats, the chemical reactions inside can accelerate uncontrollably. This leads to the swelling, melting, and smoking that have been reported by consumers. If you ignore the warning, you are allowing this dangerous process to continue unchecked. The heat generated does not just damage the charger; it can ignite nearby flammable materials, such as curtains, bedding, or upholstery, especially if the device is left charging on a nightstand or sofa.
The data from this recall paints a sobering picture of what happens when these devices fail in real-world settings. myCharge has received five confirmed incident reports involving residential fires, resulting in approximately $165,000 in reported property damage. That is not just a broken charger; that is potential smoke damage to walls, ruined personal belongings, and the terrifying reality of a house fire starting from a piece of electronics plugged into your wall. Additionally, Costco has processed 115 returns citing issues like exploding, sparking, burning, and expanding cases. While there have been no reports of injuries requiring medical attention so far, the potential for severe burns or smoke inhalation is very real. A spark in a confined space, like a pocket or a bag, can cause serious injury to your skin or ignite other items you are carrying.
Beyond the immediate physical danger, ignoring the recall creates a cascade of secondary problems. If a fire does occur, your homeowner’s or renter’s insurance may scrutinize whether you followed safety recalls. While most policies cover accidental fires, willful disregard of known safety warnings can sometimes complicate claims or lead to higher premiums. Furthermore, if the device explodes or leaks chemicals while in your bag, you risk destroying your phone, laptop, keys, and wallet—devices that are likely more expensive and irreplaceable than the charger itself.
The most critical consequence of ignoring this recall is the false sense of security it provides. You might think, "It hasn't happened yet," but battery failures are often sudden and violent. There is no gradual warning sign other than heat, which you may not feel until it is too late. By acting now, you eliminate the risk entirely. By waiting, you leave a ticking time bomb in your daily routine. The remedy is simple: stop using it, and get a free replacement. There is no need to gamble with your safety when the manufacturer has already provided a clear, cost-free solution.
Staying safe: broader tips
Portable power banks have become indispensable tools in our daily lives, allowing us to stay connected whether we are commuting, traveling, or simply managing a busy day at home. However, because these devices store significant amounts of energy in a compact form factor, they require a bit more care and awareness than standard electronic accessories. Understanding how lithium-ion batteries behave under stress can help you prevent the kinds of hazards described in recent safety alerts. The primary goal is to maintain the battery’s structural integrity and ensure that heat generated during charging or use can dissipate safely.
One of the most common mistakes people make with portable chargers is using them in environments that trap heat. While it might be tempting to leave your power bank inside a car on a hot day or buried under a pile of laundry while it charges, doing so can create a dangerous situation. Lithium-ion batteries are sensitive to temperature extremes. Excessive heat can cause the internal components to degrade faster and, in rare cases, trigger thermal runaway—a condition where the battery overheats uncontrollably. Always charge your devices on hard, flat surfaces like a desk or table, away from direct sunlight, heaters, or other heat sources. This allows air to circulate around the device, keeping it cool and stable.
It is also crucial to use only high-quality charging cables and adapters that match the specifications of your power bank. Using damaged, frayed, or uncertified third-party chargers can lead to inconsistent voltage delivery, which stresses the battery’s internal chemistry. Think of these components as part of a unified system; if one part fails to regulate power correctly, it can put undue strain on the battery. Additionally, avoid overcharging your devices whenever possible. Modern electronics have built-in safeguards, but keeping a power bank plugged in for days at a time after it is fully charged can still generate unnecessary heat and reduce its overall lifespan.
Finally, regular visual inspections are a simple yet powerful safety habit. Check your portable chargers periodically for any signs of physical damage, such as swelling, cracks in the casing, or discoloration. If you notice that a device feels unusually hot to the touch during use, unplug it immediately and move it to a safe, non-flammable area away from people and pets. By treating these devices with respect and performing basic maintenance checks, you can enjoy the convenience of portable power without compromising your safety or peace of mind.