What was recalled
The Consumer Product Safety Commission (CPSC) has issued a significant recall involving more than three million BISSELL Steam Shot Handheld Steam Cleaners. This large-scale action, announced on July 18, 2024, targets specific units that were manufactured and distributed under the BISSELL brand. The core issue lies within the product line identified as the "Steam Shot" or, in some variations, labeled as "Power Steamer." These are handheld devices designed to generate high-temperature steam for cleaning various surfaces around the home without the need for harsh chemical cleaners.
To help consumers identify exactly which of their devices fall under this recall, it is important to look closely at the physical characteristics and labeling of the unit. The recalled products come in a wide array of colors, including green, pink, blue, orange, white, black, purple, and red. Because the exterior color alone does not determine whether a unit is part of the recall, you must inspect the product rating label located on the bottom of the device. This label contains the critical model number information required for verification.
The recall specifically covers units belonging to the model series 39N7 and 2994. If your handheld steam cleaner bears either of these model numbers on its bottom label, it is part of this safety notice. The branding "STEAM SHOT" or "POWER STEAMER" will also be printed on the side of the product, serving as an additional identifier alongside the model number. These devices were sold at various retail locations and online platforms across the United States prior to the recall date.
The sheer volume of units involved—over three million—is a testament to the popularity of BISSELL’s Steam Shot line. However, this widespread distribution means that many households may currently have these cleaners in their utility closets or under their sinks. The CPSC and BISSELL are urging anyone who owns a handheld steam cleaner from this specific series to take a moment to check the bottom label immediately. Confirming the model number is the first step in ensuring your home’s safety, as these particular units have been found to pose a risk during operation.
Understanding the scope of this recall helps put the situation into perspective. This is not an isolated incident involving a single batch or a minor defect; it is a comprehensive safety measure affecting millions of devices due to a potential hazard that could cause injury. By clearly defining the product line, model series, and identifying features, the CPSC aims to make it as easy as possible for consumers to determine if their specific appliance is affected. If you own a BISSELL Steam Shot or Power Steamer with model numbers in the 39N7 or 2994 series, please proceed to check your unit against these details.
The hazard, explained
At its core, the BISSELL Steam Shot is designed to be a powerful cleaning tool, but this specific recall highlights a critical failure in how that power is contained. These handheld steam cleaners work by rapidly heating water to create high-pressure steam. Under normal circumstances, this pressurized steam should only exit through the designated nozzle when you are actively pressing the trigger to clean a surface. However, in the recalled units, the internal seals or pressure-regulating components fail. This failure allows superheated water and steam to escape from unintended areas of the device—such as the handle, the body seams, or the connection points—while the unit is still heating up or even during normal operation.
The danger here is twofold: temperature and pressure. The water inside these machines is heated to temperatures well above 212 degrees Fahrenheit (100 degrees Celsius). When the containment fails, this liquid does not just leak out; it often erupts or sprays with significant force due to the internal pressure building up in the tank. This isn't a gentle mist; it is a concentrated jet of scalding liquid and vapor. Because the device is handheld and held close to your body during use, there is very little distance between the failure point and your skin. The result is immediate and severe thermal injury.
This type of burn hazard is particularly insidious because it can happen unexpectedly. You might be holding the unit while it is still in its heating phase, before you have even begun to clean anything. In these instances, hot water or steam can spray directly onto your hands, arms, or torso without any warning. The reports confirm that this physical mechanism has already led to 157 documented cases of minor burn injuries among users. While the current reports classify these as "minor," burns from high-pressure steam are unpredictable. The intensity of the heat and the force of the spray mean that a small malfunction can cause deep tissue damage, blistering, or pain that requires medical attention.
It is important to understand that this is not a user error issue. You cannot "avoid" this hazard by being more careful with your technique, because the failure occurs within the sealed internal mechanics of the device. Whether the unit is green, pink, blue, or any other color in the 39N7 and 2994 series, if it is a Steam Shot model, the same underlying mechanical flaw exists. The hazard is inherent to the manufacturing defect, making immediate cessation of use the only safe course of action until you receive your remedy from BISSELL.
Who is most at risk
The BISSELL Steam Shot Handheld Steam Cleaners are designed for general household use, meaning they can end up in the hands of a wide variety of consumers. However, the nature of this specific recall—where hot water or steam escapes unexpectedly during heating or operation—creates distinct layers of risk depending on who is holding the device and how they are using it. While any user faces the immediate physical threat of a burn, certain groups are particularly vulnerable due to physiological factors, living situations, or typical usage patterns associated with deep cleaning.
Children represent one of the most critical at-risk groups in this scenario. Steam cleaners are often used to sanitize high-traffic areas like playrooms, kitchens, and bathrooms—spaces where children spend a significant amount of time. If a child is nearby while the unit is heating up or being operated, the sudden expulsion of scalding steam poses a severe danger. Children’s skin is thinner and more delicate than that of adults, meaning they can suffer serious burns from exposure to temperatures that might only cause minor discomfort for an adult. Furthermore, children may not fully understand the concept of heat or the warning signs of a malfunctioning appliance, making them less likely to react quickly enough to avoid contact with the escaping steam.
Elderly individuals and those with mobility issues also face heightened risks. Many people use handheld steam cleaners to reach difficult-to-clean areas without excessive bending or scrubbing, which can be challenging for older adults. If a user has limited dexterity or slower reflexes, the unexpected release of hot water or steam during operation can lead to more severe injuries. Additionally, individuals with conditions that affect their skin integrity, such as diabetes or peripheral neuropathy, may experience delayed healing from burns or have reduced sensation, preventing them from feeling the heat until significant damage has occurred. The 157 reported minor burn injuries highlight that even brief exposure can result in physical harm, and for these vulnerable populations, what might be considered a "minor" injury could lead to complications.
Another group at risk includes those who use the product in close proximity to themselves or others without adequate protective gear. The recall notes that the steam can escape while the unit is merely heating, not just during active cleaning. This means that even if a user is not actively scrubbing a floor, simply holding the device near their body while it powers on can lead to accidental scalding. Users who do not wear long sleeves, gloves, or closed-toe shoes while operating the cleaner are significantly more exposed to these hazards. The variety of colors and models involved in this recall means that many households may have one of these units without realizing the specific defect, leaving them unaware of the unique risk profile during the initial heating phase.
Finally, individuals living in multi-generational homes or those who frequently host guests are at risk not only to themselves but to others. If a steam cleaner malfunctions while being used in a shared space, bystanders who are unaware of the defect could be unexpectedly sprayed with hot water or steam. The widespread distribution of over 3 million units increases the statistical likelihood that these incidents will occur in diverse domestic settings, making awareness and immediate cessation of use critical for everyone involved.
How to tell if you have the recalled item
Before you take any action, it is essential to confirm whether your specific handheld steam cleaner is part of this recall. The Consumer Product Safety Commission (CPSC) has identified a significant number of units involved, so you need to be precise. The recall covers more than 3 million BISSELL Steam Shot Handheld Steam Cleaners. To determine if your device is affected, you must look for specific physical markers and model numbers rather than relying solely on the general product name.
First, check the side of the unit. You should see the words "STEAM SHOT" or "POWER STEAMER" printed clearly on the exterior casing. These are the primary branding indicators for this line of products. However, because BISSELL produces many variations of steam cleaners, the brand name alone is not enough to confirm eligibility. You must verify the model number, which is the critical piece of information for this recall.
To find the model number, turn your steam cleaner over and look at the rating label located on the bottom of the unit. This label contains the technical specifications and identification codes. The recall specifically targets models within the series 39N7 and 2994. If your device bears either of these model numbers, it is part of the recall, regardless of its color or where you bought it.
You might be wondering if the color of your steam cleaner matters. It does not. The recalled units come in a wide variety of colors to match different home decors and personal preferences. Whether your unit is green, pink, blue, orange, white, black, purple, or red, it could still be one of the affected models. The recall is based on the internal heating mechanism and structural design common to these specific model series, not on the aesthetic finish.
If you are unsure where your product was sold, that is not a barrier to checking. These items were distributed widely, but the identification method remains consistent: look for the "STEAM SHOT" or "POWER STEAMER" label and then confirm the model number 39N7 or 2994 on the bottom label. If you cannot find the label or if the numbers do not match these series, your unit is likely not part of this specific recall. However, if you have any doubt, it is always safer to contact BISSELL directly with photos of the label for confirmation.
Once you have identified your model number, you can proceed with confidence knowing whether you need to take steps to secure a remedy. Do not rely on memory or general descriptions; the physical labels are your only reliable guide in this situation.
What to do — step by step
If you own one of the recalled BISSELL Steam Shot Handheld Steam Cleaners, your immediate priority is to ensure the safety of your household. The first and most critical action you must take is to stop using the device entirely. Do not attempt to fix it yourself, plug it in to test if it still works, or let family members use it for any cleaning tasks. The hazard involves hot water or steam escaping unexpectedly while the unit is heating or during operation, which poses a direct burn risk. By unplugging the unit and leaving it alone, you eliminate the possibility of an accidental activation that could lead to injury. Think of this as creating a safe zone; keep the device out of reach of children and pets, preferably in a garage, closet, or storage area where it cannot be mistaken for a usable appliance. Once you have secured the unit, you need to document its identity to process your remedy. Locate the rating label on the bottom of the steam cleaner. This label contains the specific model number, which is essential for BISSELL to verify that your unit is part of this recall. The models involved are from the 39N7 and 2994 series. You will need to take a clear photograph of this label. Additionally, BISSELL requires you to cut the power cord of the unit. This step is vital because it physically prevents anyone else from using the dangerous device after you have disposed of it or stored it away. Take another photo showing the model number on the label alongside the cut cord. These two images serve as your proof of compliance and are necessary for the next phase of the process. With your photos ready, visit www.BISSELL.com/steamshotrecall to register for the recall. This online portal is the primary channel for handling this recall efficiently. Follow the instructions on the site to upload the photos you just took. You will need to provide your contact information so that BISSELL can verify your eligibility and issue your compensation. If you encounter any difficulties with the website or prefer to speak with a representative directly, you can contact BISSELL toll-free at 855-417-7001. Their customer service team is available from 9 a.m. to 9 p.m. ET Monday through Friday, and from 9 a.m. to 8 p.m. ET on Saturday. You may also send an email to RecallNA@bissell.com for written correspondence regarding your claim. After you have submitted your information online or contacted customer service, BISSELL will review your case. Once verified, they will provide you with either a $60 credit to be used toward a future purchase on BISSELL.com or a $40 refund for the recalled steam cleaner. Choose the option that best fits your needs. If you opt for the credit, it can help offset the cost of a new, safer cleaning solution. If you prefer the cash refund, ensure you follow any additional instructions provided by customer service to receive your money. Throughout this process, keep records of your communications and confirmation numbers. This step-by-step approach ensures that you are protected from the hazard while receiving fair compensation for the inconvenience.Your refund, repair, or replacement options
If you have determined that your BISSELL Steam Shot Handheld Steam Cleaner is part of this recall, the good news is that the company has established a straightforward and generous remedy to make things right. BISSELL is not asking you to simply throw away a potentially defective unit without compensation. Instead, they are offering two distinct financial options designed to accommodate different consumer preferences. You can choose to receive a $60 credit that can be applied toward any future purchase on BISSELL.com, or you can opt for a direct $40 refund for each of the recalled steam cleaners returned. This choice allows you to decide whether you want to stay with the brand and upgrade to a newer model using the credit, or if you would prefer to simply recoup your original cost and take your business elsewhere.
To access either of these remedies, you must follow a specific process outlined by BISSELL. The first step is to visit their dedicated recall page at www.BISSELL.com/steamshotrecall. This website serves as the central hub for all recall-related actions. On this site, you will need to register for the recall. Registration is not just a formality; it is the mechanism that triggers your eligibility for the credit or refund. During this process, you will be instructed to take a clear photograph of your steam cleaner. This photo must clearly show two critical details: the model number located on the product rating label at the bottom of the unit, and the power cord after it has been cut. BISSELL requires the cord to be cut as a safety measure to ensure the device cannot be accidentally used again while in transit or storage.
Once you have registered online and uploaded the required photo showing the model number and the cut cord, your claim is processed. If you encounter any issues with the online system or have questions about which option suits you best, BISSELL has set up dedicated support channels. You can contact them toll-free at 855-417-7001. Their customer service representatives are available from 9 a.m. to 9 p.m. ET Monday through Friday, and on Saturdays from 9 a.m. to 8 p.m. ET. Alternatively, you may send an email to RecallNA@bissell.com for written assistance. It is important to act promptly; while the recall does not specify a deadline, delaying your registration could complicate the reimbursement process. By following these steps carefully, you ensure that you receive the full benefit of the remedy offered and that the hazardous unit is safely removed from your home.
- Option A: Receive a $60 credit for use on BISSELL.com.
- Option B: Receive a $40 direct refund per unit.
- Action Required: Visit www.BISSELL.com/steamshotrecall to register and upload a photo of the cut cord and model number.
- Contact: Call 855-417-7001 or email RecallNA@bissell.com for help.
What can happen if you ignore it
It is completely understandable to feel hesitant about discarding a new cleaning tool, especially one that promises such powerful results. You might be thinking that the defect is rare, or that you can just be careful enough to avoid the problem. However, continuing to use a recalled BISSELL Steam Shot Handheld Steam Cleaner carries significant and immediate risks that go far beyond simple inconvenience. The core issue here is not a mechanical failure that will stop the machine from working; it is a safety failure that actively endangers your physical well-being. By ignoring this recall, you are choosing to gamble with your skin and health against a known, documented hazard that has already caused harm to hundreds of other users. The primary danger lies in the unpredictable nature of the burn risk. These units are designed to heat water to high temperatures to create steam for deep cleaning. When the internal components fail or the seal breaks, the machine does not warn you before it releases scalding hot water or pressurized steam directly onto your hands, arms, or nearby surfaces. This is not a slow leak that you might notice after a few minutes of use; it is often a sudden, forceful expulsion. Because the device is handheld and used in close proximity to your body, there is no buffer zone. The steam can reach temperatures capable of causing second-degree burns almost instantly upon contact with skin. The reality of this risk is backed by concerning data from BISSELL and the Consumer Product Safety Commission. Before this recall was announced, the company had already received 183 reports of hot water or steam escaping from these units during normal operation. More alarmingly, 157 of those reports resulted in minor burn injuries. While "minor" might sound manageable, it is important to remember that burns are painful, can lead to infection if not treated properly, and may result in scarring or long-term sensitivity. For vulnerable individuals, such as young children who might wander into the room while you are cleaning, or elderly users with thinner skin, even a "minor" burn can become a serious medical issue requiring professional treatment. Ignoring the recall also exposes you to financial loss that is entirely preventable. If you suffer an injury because you continued to use a known defective product, the emotional and physical toll is heavy. More practically, if you do not follow the remedy instructions now, you are giving up your right to the $60 credit or $40 refund offered by BISSELL. The window for these remedies is time-limited. By waiting, you risk the recall process closing, leaving you with a broken, dangerous device and no compensation for its cost or for any medical expenses that might arise from using it further. Finally, there is a broader responsibility to consider. Every unit in use increases the statistical likelihood of an accident occurring in your home or in someone else’s. By promptly stopping use and registering the recall, you are not just protecting yourself; you are helping authorities understand the scale of the defect and ensuring that the remaining units are either fixed or removed from circulation. Continuing to use the device delays this process and keeps a hazardous product active in the market. The safest and smartest path is to stop using the cleaner immediately, cut the cord as instructed, and contact BISSELL to secure your remedy before any harm can come to you or your family.Staying safe: broader tips
Dealing with a product recall can feel like a sudden disruption to your routine, but it also serves as a valuable reminder that safety is an ongoing practice rather than a one-time check. When it comes to high-pressure appliances like steam cleaners, irons, or pressure washers, the principles of safe use extend well beyond the specific instructions on any single box. By adopting a few consistent habits, you can significantly reduce the risk of burns, electrical issues, and other common household accidents associated with powerful cleaning tools.
First and foremost, always read the manufacturer’s manual before plugging in a new device, even if you feel confident about how it works based on past experience. Manuals contain critical information about proper water filling techniques, recommended pressure settings for different surfaces, and specific warnings that might not be obvious from a quick glance at the product. For steam cleaners specifically, using only distilled or demineralized water as specified by the manufacturer is crucial. Tap water often contains minerals that can build up inside the heating element over time, leading to clogs, reduced efficiency, and in some cases, pressure imbalances that might cause leaks or unexpected steam bursts. Regularly descaling your unit according to the manufacturer’s schedule helps maintain its integrity and ensures it operates within safe parameters.
Another key aspect of long-term safety is proper storage and maintenance. After use, allow the device to cool completely before draining any remaining water and storing it. Storing a hot or damp appliance in a confined space can be dangerous and may promote mold or corrosion, which could eventually compromise the seals and hoses that contain high-pressure steam. Inspect cords and plugs regularly for fraying or damage, and never use an extension cord unless it is specifically rated for the appliance’s power requirements and placed in a way that prevents tripping or crushing. A damaged cord is not just an inconvenience; it is a serious fire and shock hazard.
Finally, make it a habit to stay informed about product safety news. You can sign up for alerts from the Consumer Product Safety Commission (CPSC) or follow major retailers’ recall notifications. This proactive approach ensures that if a future issue arises with any of your home appliances, you are among the first to know and can take action before an accident occurs. Treat these updates as part of your regular home maintenance routine, just like changing smoke detector batteries or servicing your HVAC system. By staying vigilant and informed, you protect not only yourself but also your family from preventable injuries.
- Always use the type of water specified in the manual to prevent mineral buildup.
- Inspect power cords and plugs for damage before every use.
- Allow devices to cool completely before storing them away.
- Register your products with the manufacturer to receive direct recall notifications.