What was recalled
In August of 2024, a significant safety alert was issued regarding a specific line of Samsung electric slide-in ranges. The Consumer Product Safety Commission (CPSC) confirmed that these appliances are subject to a recall due to inherent design flaws that pose a serious risk to households. This is not an isolated incident involving a single batch; rather, it affects a wide array of models manufactured over several years. If you own a Samsung electric slide-in range, it is crucial to verify whether your specific unit falls within this affected group to ensure the safety of your home and family.
The recall targets Samsung Electric Slide-In Ranges that feature front-mounted control knobs. These particular models were sold at major retailers across the United States, including Home Depot, Lowe’s, and various online platforms such as Amazon.com and Samsung’s own website. The products were distributed nationwide, meaning they are present in countless kitchens throughout the country. While the exact total number of units involved in this recall is not explicitly quantified in the initial report, the sheer volume of incident reports—over 300 since 2013—suggests a substantial number of appliances are affected.
To determine if your range is part of this recall, you must check the model number. This identifier is critical because not all Samsung ranges are included; only those with specific alphanumeric codes are subject to the remedy. You can find the model number located on the inside upper left corner of the oven door or inside the storage bin at the bottom of the oven. The following models are included in this recall:
- NE58K9430SS/AA
- NE58N9430SG/AA
- NE58R9431SG/AA
- NE58R9431SS/AA
- NE58R9431ST/AA
- NE58F9500SS/AA
- NE58K9500SG/AA
- NE58F9710WS/AA
- NE58K9850WS/AA
- NE58K9850WG/AA
- NE58K9852WG/AA
- NE58H9950WS/AA
- NE58R9311SS/AA
- NE63T8111SG/AA
- NE63T8111SS/AA
- NE63T8311SG/AA
- NE63T8311SS/AA
- NE63BG8315SSAA
- NE63CB831512AA
- NE63BB851112AA
- NE63T8511SG/AA
- NE63T8511SS/AA
- NE63T8511ST/AA
- NE63A8711QN/AA
- NE63BB871112AA
- NE63T8711SG/AA
- NE63T8711SS/AA
- NE63T8711ST/AA
- NE63T8751SG/AA
- NE63T8751SS/AA
If your range matches any of these model numbers, it is part of the recall. This list covers both stainless steel and black glass finishes, indicating that the hazard is related to the control mechanism design rather than the aesthetic finish or specific capacity of the oven. It is important to note that the recall date for this action was August 8, 2024, but the issues have been reported since as early as 2013, highlighting a long-standing concern that has now been formally addressed by the manufacturer and regulatory bodies.
The hazard, explained
At first glance, the design of these Samsung slide-in electric ranges appears standard and unassuming. However, the core issue lies in a subtle but dangerous interaction between the appliance’s physical controls and its environment. The front-mounted knobs that you use to select burner settings are not sufficiently protected from accidental contact. Unlike some modern appliances that feature digital touchscreens or recessed dials that require deliberate, focused pressure, these mechanical knobs sit in a position where they can be easily bumped, leaned against, or touched by mistake.
The problem is not just that the knobs can move; it is that they can move without any visual or tactile warning to the user. If a person—particularly a small child—or a pet brushes against one of these knobs with enough force, it can shift from its "off" position to a "on" setting. Because the knob itself does not glow or make noise when activated, the change happens silently and invisibly. A family member might walk away from the kitchen for five minutes, only to return and find that a burner has been inadvertently turned on. This is especially concerning because these ranges are often installed flush with countertops, making the knobs accessible from multiple angles and heights, including those reachable by toddlers or curious animals.
Once a burner is activated unintentionally, the heating element begins to generate significant heat. In the case of electric slide-in ranges, this heat builds up rapidly beneath the cooktop surface. If nothing is placed on the burner immediately, the empty pan or the burner itself can become extremely hot in a short period. This creates a direct pathway to fire. The CPSC records show that this mechanism has led to approximately 250 fires since 2013. In many of these incidents, the heat ignites nearby combustible materials. While some might assume only food could catch fire, the reality is often more complex: grease splatters from previous cooking sessions, kitchen towels left on the counter, plastic containers stored in nearby drawers, or even pet bedding if an animal has jumped onto the range—all can ignite when exposed to the unexpected heat source.
The severity of this hazard is compounded by the fact that it often occurs when no one is actively watching the stove. Reports indicate that at least 18 of these fires resulted in extensive property damage, and tragically, there have been reports of seven fires involving pet deaths. The combination of silent activation, rapid heat buildup, and lack of immediate user awareness creates a perfect storm for disaster. It is not a matter of if the knob might be bumped, but when, and without the proper safeguards like the free knob locks provided in this recall, that "when" can lead to serious injury or loss.
Who is most at risk
When we talk about the risks associated with this Samsung recall, it is important to look beyond just the mechanical failure of a knob. The hazard here is not that the range will explode or malfunction on its own; rather, it is that the controls are too easy to move accidentally. This creates a specific and dangerous profile for who is most vulnerable. The primary group at risk includes households with young children and pets, particularly those with cats, dogs, or other animals that are curious, agile, or prone to jumping onto kitchen counters.
The reason these groups are so vulnerable lies in the design of the front-mounted knobs. Unlike back-mounted controls, which are out of reach for small hands and paws, front-mounted knobs sit at a height and location that is easily accessible to anyone standing on the floor or climbing up to the appliance. Children, especially toddlers who are exploring their environment, may not understand that turning a knob activates heat. They might play with it as a toy, not realizing that doing so will ignite a burner. Similarly, pets often view elevated surfaces like ranges as perches or sleeping spots. A cat walking across the top of the range or a dog nudging against it with its head or paw can easily rotate a knob, turning on a burner without any human intent.
The seriousness of this risk is underscored by the fact that Samsung has received over 300 reports of such unintentional activations since 2013. This long timeline suggests that the issue is not isolated to a single batch but is a design characteristic that persists across many years of production. The consequence of this accessibility is severe: approximately 250 fires have been linked to these models. For families with young children or pets, the stakes are incredibly high. We have seen reports of seven fires involving pet deaths, which highlights the immediate physical danger to animals who may be trapped by flames or smoke in a kitchen they were simply visiting.
Additionally, while the primary initiators of these incidents are often children or pets, the elderly or individuals with limited mobility or cognitive impairments may also be at greater risk. If a person has difficulty recognizing that a knob has been turned or cannot move quickly enough to correct the situation once a burner is lit, the window for safe intervention shrinks dramatically. The combination of an easily activated control and a delayed response can lead to extensive property damage, with at least 18 fires causing significant harm. Therefore, any home where these ranges are used by individuals who may not be fully aware of their surroundings or who have easy access to the appliance is considered high-risk until the free knob locks are installed.
How to tell if you have the recalled item
Determining whether your Samsung electric slide-in range is part of this specific recall requires a careful check of the model number. Because these appliances look nearly identical from the outside, visual cues like color or size alone are not enough to confirm safety. The only reliable way to identify if your unit is affected is by locating the official model designation stamped on the appliance itself. You must look in one of two specific spots: either on the inside upper left corner of the oven door frame, or inside the storage bin located at the bottom of the oven cavity. These labels are typically small and may be tucked away, so you might need a flashlight to read them clearly.
The recall covers a wide variety of Samsung Electric Slide-In Ranges manufactured over several years. The affected units have been linked to over 300 reports of unintentional knob activation since 2013. To help you verify your status, please compare the model number on your unit against the complete list below. If your range’s model number matches any entry in this list, it is included in this recall and requires immediate attention.
- NE58K9430SS/AA
- NE58N9430SG/AA
- NE58R9431SG/AA
- NE58R9431SS/AA
- NE58R9431ST/AA
- NE58F9500SS/AA
- NE58K9500SG/AA
- NE58F9710WS/AA
- NE58K9850WS/AA
- NE58K9850WG/AA
- NE58K9852WG/AA
- NE58H9950WS/AA
- NE58R9311SS/AA
- NE63T8111SG/AA
- NE63T8111SS/AA
- NE63T8311SG/AA
- NE63T8311SS/AA
- NE63BG8315SSAA
- NE63CB831512AA
- NE63BB851112AA
- NE63T8511SG/AA
- NE63T8511SS/AA
- NE63T8511ST/AA
- NE63A8711QN/AA
- NE63BB871112AA
- NE63T8711SG/AA
- NE63T8711SS/AA
- NE63T8711ST/AA
- NE63T8751SG/AA
- NE63T8751SS/AA
While the CPSC recall notice does not specify exact retail prices or specific store chains where these were sold, it is important to note that this issue affects units sold across various channels over a long period. Do not rely on your receipt date or purchase location to determine safety; only the model number matters. If you cannot find the label in the two designated spots, check the back of the door or consult your original owner’s manual, but the oven interior is the primary source for this recall verification.
What to do — step by step
If you own one of the affected Samsung electric slide-in ranges, taking immediate action is the most effective way to protect your home and family. The recall remedy is straightforward but requires a specific sequence of steps to ensure you receive the correct safety hardware. First and foremost, please identify which model number you have by checking the inside upper left corner of the oven door or the storage bin at the bottom of the oven against the list provided earlier. Once you confirm your unit is part of this recall, your primary goal is to install a free set of knob locks or covers. These accessories are designed specifically to prevent the front-mounted knobs from being accidentally bumped or turned by humans or pets, which is the root cause of the fire hazard. Do not attempt to modify the knobs yourself or use third-party solutions; Samsung has supplied compatible hardware for these specific models to ensure a secure fit without damaging your appliance. To obtain these free safety kits, you need to contact Samsung directly through one of their designated support channels. The most reliable method is to call their toll-free number at 833-775-0120. Their customer service team is available from 9 a.m. to 8 p.m. Eastern Time, Monday through Friday. When you call, have your model number ready, as the representative will need it to verify eligibility and ship the correct parts. If you prefer digital communication or find it more convenient, you can send an email to rangesupport@sea.samsung.com with your model details and contact information. Alternatively, Samsung has set up a dedicated webpage for this initiative. You can visit samsung.com/us/support/range-knob-kit to request your free knob locks online. This digital route is often efficient, but ensure you are on the official Samsung domain to avoid any security risks. While you wait for your free knob locks or covers to arrive in the mail, it is critical to practice heightened caution with the range. The recall notice explicitly warns consumers against leaving objects on the range when it is not in use, as these items could inadvertently press against the knobs. Additionally, you should make it a habit to physically check that all range knobs are in the "off" position before leaving your home or going to sleep each night. If your specific model has Wi-Fi capabilities enabled, you can add an extra layer of security by turning on the "Cooktop On" notification within the Samsung SmartThings app. This feature will send alerts to your smartphone if a burner is turned on, providing an immediate digital warning should the knobs be activated unintentionally. These temporary safety measures are vital because they bridge the gap between discovering the recall and installing the permanent fix. Remember, ignoring this issue is not an option given the history of fires and injuries associated with these units. By following these steps promptly, you are directly addressing the hazard and ensuring your kitchen remains a safe space for your family and pets.Your refund, repair, or replacement options
If you own one of the affected Samsung Electric Slide-In Ranges, the good news is that Samsung has established a straightforward and cost-free remedy for this safety issue. Unlike some recalls that require you to ship your entire appliance back to a facility or pay for professional service fees, this recall focuses on a simple, user-installable solution. Samsung is providing a free set of knob locks or covers that are specifically designed to be compatible with the various models included in this notice. This approach allows you to secure the front-mounted controls yourself, effectively neutralizing the risk of accidental activation without disrupting your daily routine or incurring any expenses.
To access this remedy, you do not need to visit a physical store or wait for a technician to arrive at your home. Instead, you can resolve the issue entirely through Samsung’s dedicated support channels. You have three convenient options for initiating the process: calling their toll-free number at 833-775-0120, sending an email to rangesupport@sea.samsung.com, or visiting the specific recall page at samsung.com/us/support/range-knob-kit. When you contact them via phone, support is available from 9 a.m. to 8 p.m. ET, Monday through Friday. If you choose to use the website or email option, these services are generally accessible outside of those hours, offering flexibility for busy households.
When you reach out to Samsung, be prepared to provide the model number of your range to ensure you receive the correct parts. As noted in the recall details, these numbers can be found on the inside upper left corner of the oven door or inside the storage bin at the bottom of the oven. Providing this specific identifier is crucial because the kit must match your particular unit to fit properly. Once your request is processed, Samsung will ship the compatible knob locks directly to your address at no charge.
The installation process is designed to be user-friendly, requiring no special tools or electrical work. The primary goal of this remedy is to create a physical barrier that prevents children, pets, or even accidental bumps from turning the burners on. By installing these covers, you gain immediate peace of mind regarding fire safety. It is important to note that while Samsung provides the hardware, they are not offering a full refund or a replacement range at this time; the remedy is strictly limited to the provision of these protective knob accessories. Therefore, taking action to obtain and install them is your most effective step toward securing your home and family against the reported fire hazards.
What can happen if you ignore it
When you choose to keep using a recalled Samsung slide-in electric range without installing the free knob locks or covers, you are essentially leaving a significant safety mechanism disabled. The core issue is not that the stove is broken, but that its controls are overly sensitive to accidental touch. Front-mounted knobs on these specific models can be turned on by the lightest brush against them. This design feature, intended for convenience, becomes a liability when left unprotected. If you ignore this recall, you are continuing to expose your home and family to a risk that Samsung has acknowledged is both frequent and dangerous. The statistics from this recall paint a sobering picture of what happens when these accidental activations go unchecked. Since 2013, Samsung has documented over 300 reports of knobs being unintentionally activated by humans or pets. This is not a rare glitch; it is a widespread pattern affecting hundreds of households. More alarmingly, these unintended activations have directly led to approximately 250 fires. These are not minor smoldering incidents; at least 18 of these fires resulted in extensive property damage, meaning the heat was intense enough and sustained long enough to compromise walls, cabinets, or flooring. The human cost is equally difficult to overlook. Approximately 40 injuries have been reported in connection with these recalled ranges. While many may seem minor, eight required medical attention, indicating that burns or other physical trauma occurred serious enough to need professional care. Perhaps most heartbreaking are the reports of seven fires involving pet deaths. Pets, particularly cats and small dogs, often seek warmth by jumping onto counters or leaning against appliances. A simple nudge against a knob can ignite a burner, trapping an animal in a rapidly heating environment or causing them to flee in panic through burning rooms. Ignoring this recall also means ignoring the fire itself. An unintentionally turned-on burner can boil dry pots, melt cookware, or ignite nearby grease, towels, or food packaging. Because these ranges are slide-in units often placed close to cabinetry and walls, a fire starting on the cooktop can spread quickly to surrounding structures. The risk is compounded at night or when you leave the house. Without the "Cooktop On" notification active on your SmartThings app, or without physical knob locks, you have no reliable way to know if a burner has been accidentally switched on until it is too late. The consequence of inaction is not just a wasted hour of cooking; it is the potential loss of your home, your possessions, and the safety of your loved ones, including your pets.Staying safe: broader tips
While addressing the specific recall of your Samsung range is the immediate priority, maintaining a generally safe kitchen environment requires a mindset of proactive prevention rather than reactive fixes. The hazard presented by front-mounted knobs—accidental activation by children or pets—is just one example of how easily modern appliances can become unexpected sources of danger if we assume they are "foolproof." In reality, most safety incidents stem from a combination of human error and environmental factors that could be mitigated with simple, consistent habits. By adopting broader safety routines, you protect your home not just from recalled items, but from the myriad of everyday risks inherent in any household.
First, consider the concept of "passive safety" through physical barriers. Just as knob locks prevent accidental ignition, other passive measures can stop hazards before they start. This includes ensuring that heavy furniture and televisions are anchored to wall studs to prevent tipping, a leading cause of pediatric trauma. Similarly, install childproof latches on all lower cabinets where cleaning supplies, sharp knives, or toxic substances are stored. These simple hardware additions do not require constant vigilance; they work automatically, creating a safety net that protects curious toddlers and pets even when you are momentarily distracted. The goal is to reduce the number of times you have to say "no" by removing access entirely.
Secondly, routine maintenance of your home’s monitoring systems is critical. Smoke detectors and carbon monoxide (CO) alarms are your first line of defense against fires and invisible gas leaks, yet they often fail due to dead batteries or expired units. Test your smoke and CO alarms monthly by pressing the test button, and replace batteries at least once a year—or when you hear the low-battery chirp. More importantly, check the manufacturing date on the back of the unit; most modern alarms have a lifespan of seven to ten years. If your alarm is older than that, it may not detect hazards effectively even if it still beeps. Replace expired units immediately to ensure they are functioning at peak sensitivity.
Finally, cultivate a habit of regular "safety audits" for your entire home, not just the kitchen. This includes checking electrical cords for fraying, ensuring space heaters are kept three feet away from curtains and bedding, and never overloading power strips. Additionally, stay informed about product safety without waiting for a crisis. Periodically visit the U.S. Consumer Product Safety Commission (CPSC) website or sign up for their email alerts. By staying aware of broader recall trends and general safety guidelines, you transform from a passive consumer into an active guardian of your household’s well-being.
- Anchoring: Secure all tall furniture and TVs to wall studs using anti-tip kits.
- Monitoring: Test smoke/CO alarms monthly and replace units older than 10 years.
- Vigilance: Keep flammable materials away from heat sources like stoves and heaters.
- Educate: Teach children that stove knobs are not toys and should never be touched.