What was recalled
The U.S. Consumer Product Safety Commission (CPSC) has issued a recall notice concerning specific models of the WorkPro Momentum office chair, manufactured and distributed by Veyer. This voluntary safety action, announced on January 16, 2025, targets ergonomic seating units that were marketed as durable, high-back office furniture but contain a structural defect in their assembly components. The recall is not limited to a single color variant; it encompasses two distinct product lines sold under the Veyer brand. The first affected model is the black WorkPro Momentum chair, identified by the specific model number 8517865. The second involved variant is the gray version of the same chair line, designated by model number 2864384.
To help consumers identify whether their furniture falls within this safety alert, it is important to understand the physical characteristics of the recalled items. These are not basic office stools but fully equipped ergonomic chairs designed for extended use. Each unit features a sturdy metal frame that supports a cushioned seat, providing comfort during long work hours. The base of the chair is equipped with five coaster wheels, allowing for smooth mobility across various floor types. A defining feature of this design is its high backrest, which is engineered to shift side-to-side, offering dynamic support and flexibility for the user’s spine. However, it is this very structural connection point that has triggered the safety concern.
The exact location of the model number is a critical detail for verification. Consumers must look underneath the seat cushion of their chair to find the label displaying the specific model number. If you possess a WorkPro Momentum chair with a metal frame, high shifting back, and five wheels, your next step is to verify the model number against the ones listed above. It is worth noting that while the recall facts provided do not specify the total number of units affected or the exact retail channels where these chairs were originally sold, they confirm that Veyer has identified all known purchasers of these defective units. This suggests a targeted distribution network, but the primary focus remains on the specific model numbers 8517865 and 2864384.
The reason for this recall is rooted in a failure of the hardware connecting the chair’s backrest to its base. The bolts that secure these two major components can fail over time or under normal use, compromising the integrity of the chair. This is not a minor cosmetic issue but a significant structural flaw that turns a piece of furniture into a potential hazard. By clearly identifying the brand (Veyer), the product line (WorkPro Momentum), and the specific model numbers, the CPSC aims to ensure that anyone who owns this specific configuration can take immediate action. If your chair matches these descriptions and model numbers, it is part of the recall, regardless of when or where you purchased it.
The hazard, explained
When you sit in an office chair for hours at a time, your body relies on the structural integrity of every joint and fastener to remain stable. In the case of the recalled Veyer WorkPro Momentum chairs, the critical point of failure is not the seat cushion or the wheels, but rather the mechanical connection between the backrest and the base mechanism. Specifically, the bolts that secure the back of the chair to its internal frame are the primary structural link that keeps you upright. These bolts are subjected to significant leverage and shear stress every time you lean back, shift your weight, or attempt to stand up. If these fasteners fail—whether due to manufacturing defects, material fatigue, or improper initial tension—the connection between the seat and the support structure becomes compromised.
What happens physically is often sudden and unpredictable. The bolts may shear off, strip their threads, or simply pull free from their mounting points. Because the backrest is what provides lateral stability and prevents the chair from collapsing backward, its detachment means you lose your primary point of contact for balance. Without that support, the seat can tilt violently forward or sideways, or the entire assembly can collapse beneath you. This is not a slow wear-and-tear issue; it is a catastrophic structural failure that leaves no time to react. The user is essentially dropped from a seated position to the floor in an instant.
The harm caused by this mechanism is direct and potentially serious. When the chair fails while you are seated, your body’s momentum carries you forward or downward. You may fall out of the chair entirely, landing hard on the floor. Even if you do not hit the ground with full force, the sudden loss of support can cause you to jerk your limbs in an attempt to catch yourself, leading to strains, sprains, or fractures. The recall records indicate that this is not a theoretical risk; Veyer has documented seven instances where consumers fell out of these chairs due to this specific bolt failure. While only two minor injuries have been reported so far, the potential for harm increases significantly if the fall occurs while someone is standing up, leaning back to reach for an object, or if they are elderly or have balance issues. The danger lies in the unpredictability: you cannot see the bolts failing, and you cannot brace against a collapse that happens faster than your reflexes can react.
It is important to understand that this hazard is not about comfort; it is about basic physics. A chair is a lever system. When you lean back, you create torque around the pivot point of the seat base. The bolts connecting the backrest must resist this force. If they fail, the lever arm breaks, and gravity takes over. This is why the remedy involves replacing these specific high-stress components with new, properly rated hardware, rather than simply tightening them. General safety education for office furniture always emphasizes that any wobble, creak, or looseness in the backrest connection should be addressed immediately, as it is often the precursor to total failure.
Who is most at risk
The WorkPro Momentum office chairs recalled by Veyer are designed for adults using them in home or professional office settings. The primary group at risk includes anyone who sits in these specific black (model 8517865) or gray (model 2864384) chairs, particularly those who rely on the chair’s high-back support and side-to-side shifting feature for comfort during long work hours. Because the defect involves the structural integrity of the connection between the backrest and the base, any user who shifts their weight, leans back, or adjusts their posture while seated is exposed to the hazard. The risk is not limited to active movement; even static sitting can trigger a failure if the bolts have already begun to degrade.
While the recall does not specify age-based vulnerabilities, certain physical characteristics and usage patterns may increase the likelihood of injury. Individuals with higher body weights place greater stress on the bolt connections, potentially accelerating the failure process. Similarly, users who frequently recline or lean heavily against the backrest are more likely to experience a sudden collapse if the bolts give way under lateral pressure. Children should be strictly kept away from these chairs, as they may climb on them or use them in ways not intended by the design, further stressing the compromised joints.
Elderly users or those with balance issues face heightened danger because a fall from an office chair height can lead to serious hip fractures or head injuries. The suddenness of the bolt failure means there is little time to react or brace for impact. Additionally, people who work long hours in these chairs may be more susceptible due to fatigue; if the chair fails during a moment of reduced alertness, the risk of injury increases significantly. It is important to note that while Veyer has reported seven incidents of falling with two minor injuries so far, the potential for more severe harm exists, especially if the chair collapses while the user is standing up or sitting down.
- Heavy-set individuals: May exert excessive force on failing bolts.
- Elderly users: More vulnerable to serious injury from falls due to fragile bones and balance issues.
- Children: Should never use these chairs due to unpredictable behavior and lack of stability awareness.
- Users with poor posture or frequent reclining: Subject the backrest connections to greater stress.
Ultimately, anyone who owns or has access to these specific Veyer WorkPro Momentum chairs should treat them as potentially dangerous until the free repair kit is installed. The risk is real and immediate, not theoretical. Do not wait for symptoms like wobbling or unusual noises; the bolts can fail without warning. If you fit into any of the above categories, take extra care to stop using the chair immediately and contact Veyer for assistance.
How to tell if you have the recalled item
If you own an office chair that allows you to lean back or adjust your posture, there is a chance it might be one of the Veyer WorkPro Momentum chairs included in this recall. Because these ergonomic chairs were sold through various retail channels and online platforms, it can sometimes be tricky to remember exactly which brand you purchased or where you bought it. However, identifying the specific model is straightforward once you know what to look for. The primary step is to locate the model number, which serves as the definitive proof of whether your chair is part of this safety notice.
To find this crucial information, you need to physically inspect your chair. Turn your attention to the underside of the seat cushion. The model number is clearly printed on a label or tag located directly underneath the padded area where you sit. This placement is standard for many office chairs but can be easy to miss if you do not lean over or lift the edge of the cushion slightly. Do not rely on the brand name alone, as Veyer products may look similar to other models in stores. The specific model numbers associated with this recall are 8517865 and 2864384. If the number on your chair matches either of these codes, your unit is subject to this recall.
In addition to the model number, you can verify your chair by examining its physical characteristics and color. The recalled WorkPro Momentum chairs come in two distinct color options: black or gray. They feature a sturdy metal frame that supports the structure of the chair. If you look at the seat itself, you will see it is cushioned for comfort. Beneath the seat, the base extends into five coaster-style wheels, which allow the chair to roll smoothly across office floors. One of the most noticeable design features is the high backrest, which is engineered to shift side-to-side to provide ergonomic support. If your chair matches this description of a black or gray frame with a high, shifting back and five caster wheels, it is highly likely to be one of the affected units.
If you cannot find the model number under the seat, or if the label has worn off over time, compare these physical details against your memory of the purchase. These chairs were sold as ergonomic office furniture, meaning they are designed for prolonged sitting in home offices or corporate environments. They are not typically found in outdoor settings or as dining room chairs. If you have a chair that fits this profile and you are unsure about its origin, checking the receipt or order confirmation email for the model number is your next best step. When in doubt, it is always safer to contact Veyer directly with photos of the label area under the seat to confirm whether your specific unit is included in this safety recall.
What to do — step by step
If you own one of the recalled Veyer WorkPro office chairs, the most important thing you can do right now is to stop using it immediately. This isn’t a minor inconvenience; the bolts connecting the backrest to the base are known to fail, which has already resulted in seven reported falls and two injuries. Continuing to sit in this chair puts your physical safety at risk. Please treat this instruction with urgency: step one is to physically remove yourself from the chair and ensure that anyone else in your household or office who might use it also ceases interaction with the unit until the repair is complete.
Once you have secured the area around the chair, your next step is to verify exactly which model you possess. The recall applies specifically to WorkPro Momentum chairs sold in black (model number 8517865) or gray (model number 2864384). To confirm if your chair is part of this batch, look underneath the seat cushion for the model number label. If the numbers match one of these two codes, your chair is definitely included in this recall. Even if you are unsure whether your specific unit is affected, it is safer to proceed with the repair process described below.
After confirming your model, contact Veyer to initiate the remedy. You do not need to ship the entire heavy chair back to them, which would be a logistical nightmare. Instead, reach out via their toll-free number at 833-881-0087 between 8:30 a.m. and 5 p.m. CT, Monday through Friday. Alternatively, you can send an email to support@momentumwarranty.com or visit https://help.officedepot.com/app/answers/detail/a_id/7555/kw/recall for online assistance. If you prefer browsing, you can also navigate to www.officedepot.com and click on "Recall Notices" at the bottom of the page. When you make contact, clearly state that you have a recalled WorkPro Momentum chair.
Veyer will send you a free repair kit, which includes all necessary shipping costs. This is a significant relief because it means you do not pay for parts or postage. The kit contains a new back bracket, three replacement bolts, an Allen wrench, and a decorative cover. Once the package arrives, follow the included installation instructions carefully to replace the failing bolts with the new ones provided. This process effectively restores the structural integrity of the chair. For those who are not comfortable using tools or performing DIY repairs, the contact methods listed above can also provide guidance on alternative arrangements, though the primary remedy is this self-installation kit. Remember, doing nothing leaves you vulnerable to a sudden mechanical failure that could cause serious harm.
Your refund, repair, or replacement options
If you have one of the recalled WorkPro Momentum office chairs, take comfort in knowing that Veyer has established a straightforward and cost-free remedy to resolve the safety issue. The company is not asking you to return the entire chair or pay for any parts. Instead, they are providing a complete repair kit at no expense to you, which includes all necessary shipping costs. This approach is designed to be as convenient as possible, allowing you to fix the hazard without the hassle and expense of purchasing a new piece of furniture or navigating complex return logistics.
The repair kit is comprehensive and contains everything you need to secure the chair back to its base safely. Specifically, it includes a new back bracket, three replacement bolts, an Allen wrench for installation, and a decorative cover to maintain the aesthetic of your chair. The inclusion of the Allen wrench means you likely do not need to hunt down specific tools before starting the process. Veyer has also prepared detailed installation instructions to guide you through the steps. While the mechanical nature of the task might sound intimidating to some, the provision of clear directions and all physical components significantly lowers the barrier to entry for completing this safety update.
You do not need to wait for a package to arrive before taking action. Veyer is actively contacting all known purchasers directly to inform them of the recall and initiate the remedy process. However, if you have not been contacted yet, or if you prefer to take immediate control of the situation, you can reach out to them through several channels. You may call their toll-free number at 833-881-0087 between 8:30 a.m. and 5 p.m. Central Time, Monday through Friday. For those who prefer written communication, you can send an email to support@momentumwarranty.com. Alternatively, you can visit https://help.officedepot.com/app/answers/detail/a_id/7555/kw/recall or go to www.officedepot.com and click on "Recall Notices" at the bottom of the page for additional information and support.
It is important to note that while Veyer is handling the logistics, your immediate safety depends on your actions today. The remedy involves receiving this kit and installing it, not waiting indefinitely for a replacement chair or a refund. The goal is to restore the structural integrity of the connection between the backrest and the base, which is where the failure occurs. By following these steps and using the provided materials, you can effectively eliminate the fall hazard associated with the failing bolts. Remember, the repair kit is free, but your safety is priceless, so please prioritize making contact or installing the fix as soon as possible.
What can happen if you ignore it
It is understandable to feel hesitant about pausing your work routine to deal with a product recall. You might be thinking that the chair has held up fine for weeks or months, so why fix something that isn’t visibly broken? The reality, however, is that mechanical failures in office chairs often do not announce themselves with loud cracks or obvious deformities until it is too late. By ignoring this recall, you are essentially betting your physical safety on a component that has already been identified as unreliable. The Veyer WorkPro chairs rely on specific bolts to secure the backrest to the base. When these bolts fail, the structural integrity of the chair collapses in a way that is both sudden and unpredictable.
The most immediate consequence of continuing to use the recalled chair is the risk of falling. This is not merely a matter of discomfort; it is a serious physical danger. The CPSC report notes that there have already been seven confirmed incidents where consumers fell out of these chairs. While only two injuries were reported as minor at this stage, the potential for more severe harm—such as fractures, head trauma, or sprains from hitting the floor or nearby furniture—is significant. Every time you sit in the chair, you are subjecting those critical connection points to stress. Unlike a worn cushion or a squeaky wheel, which degrade slowly and become annoying over time, a bolt failure is binary: it either holds, or it does not. When it fails, you lose your support abruptly.
Beyond the immediate risk of a fall, there is the psychological toll of working in an environment where you are constantly on guard. You may find yourself leaning carefully, avoiding certain movements, or feeling anxious every time you shift your weight. This undermines the very purpose of an ergonomic chair, which is to provide stable, comfortable support so you can focus on your tasks. Instead of feeling secure and supported, you become a passive participant in your own safety, hoping that the metal frame holds together long enough for you to finish your workday.
Furthermore, ignoring the recall means you are delaying the resolution of a known defect. The bolts may not fail today, but they are likely to fail eventually, and when they do, the timing will be out of your control. By waiting, you are not preventing damage; you are simply postponing an inevitable repair while increasing the stakes. The free repair kit provided by Veyer is designed to make this fix quick and easy, eliminating the need for tools or professional help. Choosing to ignore the recall turns a simple, cost-free maintenance task into a potential medical emergency. Your health and safety are far more valuable than the short-term inconvenience of stopping to install a bracket. Please do not gamble with your stability.