What was recalled
The U.S. Consumer Product Safety Commission (CPSC) has issued a recall affecting a specific line of portable charging devices marketed under the brand name iStore. Specifically, this action targets the iStore Magnetic Wireless Power Bank with a 5000 mAh capacity. If you own one of these compact chargers, it is important to identify exactly which version was included in this safety notice. The recall applies exclusively to units bearing the model number IST-09991/W05. While the product is sold under the iStore brand, it was imported by a company called Tomauri, so you may see that name associated with the product packaging or sales records.
To help you confirm whether your device is part of this recall, look closely at the physical characteristics of the unit. The power banks in question are quite small and lightweight, measuring approximately 3 inches by 2 inches by 0.25 inches, and they weigh around 3.2 ounces. They are designed to be compatible with various mobile devices that support magnetic wireless charging. On the front face of the device, you will find the iStore logo engraved into the material. The back of the power bank contains critical identifying information: the model number is printed there, and on some units, the word "iStore" appears directly above this model number. Additionally, these power banks were originally sold bundled with a USB-C to USB-C charging cable that measures about 12 inches in length.
While the official recall announcement does not specify the exact total number of units sold or distributed, it is a widespread safety issue because these devices contain lithium-ion batteries that pose a significant risk. The products were sold through various channels, but consumers can verify their specific unit status by visiting the firm's website at https://istore.co/pages/battery-recall or the importer’s site at https://www.tomauri.com/pages/battery-recall. You can also navigate to http://www.tomauri.com and click on "Recalls" at the bottom of the page for more details. The recall was officially announced on July 17, 2025, marking the point at which consumers were urged to stop using these devices immediately due to the potential for fire and burn hazards.
The hazard, explained
At the heart of this recall is a failure in the lithium-ion battery contained within the iStore Magnetic Wireless Power Bank. To understand why this is dangerous, it helps to look at what happens inside these devices when they are charging. Lithium-ion batteries store energy by moving lithium ions between two electrodes. Under normal conditions, this process is controlled and safe. However, when a defect exists in the battery’s internal structure or management system, the chemical reactions can become unstable. In the case of the recalled Tomauri-imported power banks, reports indicate that the battery cells are prone to overheating significantly while the device is being charged.
This overheating is not just a minor warmth; it is a thermal runaway event. As the temperature inside the battery cell rises uncontrollably, the internal pressure increases rapidly. The materials inside the battery can break down and release flammable gases. If the battery casing cannot contain this pressure, or if the heat ignites the surrounding components, the result can be an explosion or fire. This is why the Consumer Product Safety Commission (CPSC) has flagged this specific model as a serious safety risk. The hazard is not merely that the device stops working; it is that the device itself becomes a source of ignition.
The physical harm to consumers comes from two primary sources: direct contact with extreme heat and exposure to flames or shrapnel. When a lithium-ion battery ignites, it can reach temperatures high enough to cause second- or third-degree burns in seconds. In the incidents reported so far, one consumer suffered a minor burn to their arm, likely from touching the device during the overheating phase. Additionally, the force of an explosion can project hot debris, posing a risk of injury to anyone nearby. The reports also note property damage estimated at $15,000, illustrating that the fire can spread beyond the device itself to damage furniture, electronics, or other household items.
It is important to understand that this hazard is particularly insidious because it occurs during charging—a time when consumers typically leave their devices unattended or place them on soft surfaces like beds or couches. These surfaces can trap heat, accelerating the thermal runaway process. Unlike a standard phone battery that might simply swell and fail to hold a charge, a defective power bank with a short circuit or manufacturing flaw in its lithium-ion cell can transition from "hot" to "combustible" very quickly. This is why immediate cessation of use is critical; waiting for the device to show obvious signs of failure, such as swelling, may leave too little time to react safely.
Who is most at risk
When we talk about who is most at risk from the iStore Magnetic Wireless Power Bank recall, it is important to look at both who owns these devices and who might be physically more vulnerable if something goes wrong. The primary group at risk includes anyone who purchased or currently uses the iStore Magnetic Wireless Power Bank with 5000 mAh capacity, specifically model number IST-09991/W05. These units are designed to attach magnetically to mobile devices, which means they are often used in close proximity to the body. You might have one clipped to your pocket while commuting, resting on your lap during a long flight, or tucked into a bag that is also holding other valuables like a wallet or phone. Because the hazard involves overheating and ignition while charging, anyone who keeps this device plugged in for extended periods—such as overnight charging or during work hours—is potentially exposed to the risk.
Beyond ownership, certain groups face heightened vulnerability due to the nature of the injury. The recall notes that there have been reports of minor burns to victims’ arms. This suggests that direct skin contact during a malfunction is a significant concern. Children and elderly individuals may be at greater risk for severe consequences for several reasons. For children, their skin is thinner and more sensitive than that of adults, meaning they can suffer deeper burns from the same amount of heat exposure. Additionally, young children may not recognize the early warning signs of overheating, such as unusual warmth or a burning smell, as quickly as an adult might. They might also be less able to safely remove the device if it becomes too hot to touch.
Elderly users may face different challenges. Age-related conditions can affect pain perception and reaction time. If a power bank begins to emit smoke or heat unexpectedly, an older adult with slower reflexes or reduced sensory awareness might not react quickly enough to distance themselves from the hazard. Furthermore, many seniors rely on these portable chargers to keep their medical alert devices or communication phones powered while traveling or moving around the house. A failure during use could leave them without a critical lifeline in an emergency situation.
It is also worth noting that anyone with limited mobility or cognitive impairments may struggle to dispose of the recalled item safely. The remedy requires specific handling via hazardous waste facilities, which can be physically demanding or confusing for those with disabilities. This group needs extra support from family members or caregivers to ensure they do not just throw the dangerous battery in the trash, where it could ignite a garbage truck or landfill fire. Ultimately, the risk is not just about owning the product; it is about how closely and frequently you interact with it while it is active. If you are carrying this device on your person or using it in confined spaces like a car or small office, your exposure to potential harm is significantly higher than someone who keeps it plugged into a wall outlet in an empty room.
How to tell if you have the recalled item
Possessing a lithium-ion power bank is common in our daily lives, but distinguishing the specific iStore units involved in this recall requires careful attention to detail. The Consumer Product Safety Commission (CPSC) has identified a very narrow range of products affected by this safety issue. To determine if your device is part of this batch, you must verify several physical characteristics and markings. This process is not about guessing; it is about confirming specific identifiers that match the recall data exactly.
First, look at the brand name. The recalled devices are clearly labeled with the "iStore" brand. You should see the iStore logo engraved on the front side of the power bank. If the engraving is worn or difficult to read, check for any printed text above the model number that might also say "iStore." However, the most critical identifier is the model number, which is located exclusively on the back of the unit. The only model included in this recall is IST-09991/W05. If your device has a different model number, it is not part of this specific safety action. It is important to note that while some units may have "iStore" printed near the model number, the presence of the brand name alone does not confirm the recall; you must see the specific model code IST-09991/W05.
Next, examine the physical dimensions and weight of the device. The recalled magnetic wireless power banks are compact, measuring exactly 3 inches by 2 inches by 0.25 inches. They weigh approximately 3.2 ounces. If your power bank is significantly larger, thinner, or heavier than these specifications, it likely belongs to a different product line and is not subject to this recall. Additionally, check the packaging or the device itself for the inclusion of a USB-C to USB-C cable. The recalled units were sold with a cable that measures about 12 inches in length. While the presence of this cable supports identification, it is not sufficient on its own; the model number remains the definitive proof.
If you find the model number IST-09991/W05 and the physical characteristics match the description above, you have a recalled item. Do not rely solely on where or when you purchased it, as the recall covers units imported by Tomauri and sold under the iStore brand regardless of the specific retailer. However, if you are unsure about the model number or cannot locate it, do not attempt to open the device. Instead, contact iStore directly via their toll-free number at 800-268-4049 or email recall@istore.co for assistance in verifying your product.
What to do — step by step
If you own an iStore Magnetic Wireless Power Bank, your immediate priority is to ensure the safety of your home and family by removing the hazard from your daily routine. The first and most critical action is to stop using the device immediately. Do not attempt to charge it again, even if it appears to be functioning normally. The lithium-ion battery inside has a known defect that can cause it to overheat and ignite while charging, posing serious fire and burn risks. By unplugging the unit now, you are effectively neutralizing the threat before it can escalate into an emergency. Once the device is safely powered down, you need to initiate the recall process with the manufacturer. Please visit the firm’s dedicated recall website at https://istore.co/pages/battery-recall or go to http://www.tomauri.com and click on "Recalls" at the bottom of the page. You will be guided through a process that requires you to submit two specific photographs via email to recall@istore.co. These photos are essential for verifying your unit against the recall parameters. For the first photograph, place the front of the power bank in view and clearly write the word "Recalled" along with today’s date on the surface using a permanent marker. This visual tag helps officials quickly identify the item as part of the affected batch. For the second photograph, you must capture the back of the power bank to show the model number. The recall specifically targets model number IST-09991/W05 units. Note that some units may also have the word "iStore" printed above this model number, but the model code is the definitive identifier. While the company has requested that consumers provide a purchase receipt to help verify their claim, they have clarified that it will not be required to participate in the recall. This means you do not need to dig through your files if you no longer have the original proof of purchase; your cooperation and identification of the unit are sufficient. After documenting the device, proper disposal is vital to prevent accidental injury or fire. Do not throw this recalled lithium-ion battery or device in the trash, the general recycling stream (such as street-level or curbside bins), or used battery recycling boxes found at retail stores. These standard disposal methods pose a greater risk because they do not handle high-risk lithium-ion cells safely. Instead, you must dispose of the power bank in accordance with local and state hazardous waste disposal regulations. Contact your municipal household hazardous waste (HHW) collection center ahead of time to ask whether they accept recalled lithium-ion batteries or devices. If they do not, contact your municipality for further guidance on safe disposal options. This careful handling protects sanitation workers and the environment from potential thermal runaway events.Your refund, repair, or replacement options
If you have been using the iStore Magnetic Wireless Power Bank, your immediate next step is to stop charging it and prepare for a seamless resolution process. The company has established a specific remedy to address this safety concern, but it requires you to follow a precise digital verification step before any financial compensation or replacement is processed. This procedure is designed to confirm that the device in question is indeed one of the affected models, ensuring that resources are directed correctly while maintaining the integrity of the recall program.
To initiate your claim, you must visit the firm’s dedicated recall webpage at https://istore.co/pages/battery-recall. Alternatively, if you purchased the item through Tomauri, you can navigate to their specific recall page at https://www.tomauri.com/pages/battery-recall, or simply go to www.tomauri.com and click on "Recalls" located at the bottom of the homepage. Once you are on the correct page, you will be instructed to submit two distinct photographs via email to recall@istore.co.
The first photograph must show the front of your power bank. Crucially, you need to write the word "Recalled" and today’s date on the device using a permanent marker before taking the picture. This visual tag helps the recall team quickly identify the specific unit without having to handle it immediately. The second photograph should clearly display the back of the power bank, where the model number is printed. This step is vital because the recall only applies to the iStore Magnetic Wireless Power Bank with model number IST-09991/W05. Some units may also have "iStore" printed above this model number, so ensure your photo captures that area clearly as well.
Regarding compensation, the firm has requested that you provide a purchase receipt to process your claim. However, it is important to note that a receipt is not strictly required to participate in the recall. This leniency is intended to remove barriers for consumers who may have misplaced their paperwork or purchased the item as a gift. While the specific form of your remedy—whether it be a full refund, a repair, or a replacement unit—is determined by the firm during processing, the primary goal is to ensure you are made whole without having to bear the cost of disposing of a hazardous item.
You can also reach out for assistance directly if you encounter any issues with the online process. The iStore consumer support team is available toll-free at 800-268-4049, operating from 9 a.m. to 5 p.m. ET, Monday through Friday. They are equipped to answer questions about the status of your claim or clarify any steps in the verification process.
What can happen if you ignore it
It is completely understandable why you might hesitate to stop using a device that has become part of your daily routine. Perhaps the power bank is currently plugged in and charging your phone, or maybe you simply prefer the convenience of carrying one less cable. However, with lithium-ion batteries, convenience must always yield to safety. Ignoring this recall is not just a minor oversight; it is an invitation to a dangerous situation that can escalate from a simple inconvenience to a serious household emergency. The core issue here is thermal runaway, a chemical process where the battery’s internal temperature rises uncontrollably. Once this cycle begins, it is nearly impossible to stop without removing the power source immediately.
The reality of what happens when you continue to use these recalled iStore Magnetic Wireless Power Banks is not theoretical. The manufacturer has already documented three specific incidents where the devices overheated and exploded while charging. These are not near-misses; they are active failures. In one of these verified cases, the explosion resulted in a minor burn to a consumer’s arm. This demonstrates that the hazard is not limited to property damage—it poses a direct physical threat to your body. Lithium-ion batteries store a significant amount of energy in a small space. When the internal separator fails or the cell short-circuits due to overheating, that energy is released instantly as heat and flame.
Beyond the immediate risk of burns, the consequences extend to your home and belongings. The firm reported property damage totaling approximately $15,000 across these incidents. This kind of damage typically comes from fires starting in confined spaces like pockets, bags, or next to flammable materials on a nightstand. A burning power bank can ignite nearby fabrics, papers, or electronics, leading to smoke inhalation risks and structural damage that far outweighs the cost of the device itself. Because these units are designed to be portable, they often end up in close contact with people—on laps, in backpacks, or beside beds while we sleep. This proximity dramatically increases the risk if a fire were to start.
Furthermore, attempting to dispose of this recalled battery incorrectly can compound the danger. If you ignore the recall and simply throw the device in your regular trash or curbside recycling bin, you are not just discarding waste; you are introducing a potential fire hazard into garbage trucks and processing facilities. Lithium-ion batteries require specific handling because they can reignite even after being discarded if damaged or exposed to moisture. By ignoring the recall instructions, you risk starting a fire in your own home, endangering neighbors, or causing incidents at waste management sites. The only safe path is immediate cessation of use and proper disposal through household hazardous waste channels.
Staying safe: broader tips
Lithium-ion batteries have become the standard power source for our modern lives, powering everything from our smartphones to our electric vehicles and portable chargers. While they offer incredible convenience and energy density, they also demand a higher level of respect and care than older battery technologies. Understanding how these cells work and how to handle them correctly is one of the most effective ways to prevent the kinds of incidents described in this recall. The primary danger with lithium-ion batteries is thermal runaway—a chain reaction where heat generates more heat until the cell ignites. This process can be triggered by physical damage, manufacturing defects, or improper charging practices. By adopting a few simple habits, you can significantly reduce your risk.
First, always use the charger and cable that came with your device or those certified by the manufacturer. Cheap, uncertified chargers often lack the sophisticated circuitry needed to regulate voltage and current properly. When a battery is charged too quickly or receives too much power, it can overheat internally. This is especially critical for magnetic wireless chargers, which generate additional heat due to electromagnetic induction. If your portable power bank feels unusually warm to the touch while charging, unplug it immediately. Heat is the enemy of lithium-ion chemistry; excessive temperatures degrade the battery’s internal components and increase the likelihood of a short circuit.
Second, treat your batteries with physical care. Never puncture, crush, or expose them to extreme temperatures. Do not leave your power bank in a hot car during summer months or near a space heater. Physical damage to the battery casing can compromise the separator between the positive and negative electrodes, leading directly to internal short circuits. If you notice any swelling, bulging, or leakage from your device, stop using it right away. A swollen battery is a battery that is failing and is at a much higher risk of ignition.
Finally, stay informed about product safety by regularly checking official recall lists. The Consumer Product Safety Commission (CPSC) and other regulatory bodies publish recalls when they identify patterns of defects or hazards. Subscribing to email alerts from these agencies or visiting their websites periodically can help you catch issues before they result in harm. Remember that safety is not just about reacting to a problem; it is about proactive maintenance and mindful usage. By treating your electronics with care and staying alert to warning signs, you can enjoy the benefits of modern technology without compromising your home’s safety.