Apollo Recalls Electric Scooters Due to Fall and Injury Hazards

What was recalled

If you own or recently purchased an Apollo electric scooter, specifically the City model from the 2024 production year, it is crucial to understand exactly which units are involved in this safety recall. The Consumer Product Safety Commission (CPSC) has identified a significant manufacturing defect affecting a specific range of these dual-motor scooters. These are not just any Apollo scooters; they are distinctively marked with a gray exterior finish and equipped with both a headlight and a rear brake light for visibility. You can identify the brand by the word "Apollo" printed clearly on the stem, while the model name "Apollo City" is displayed on the rear left side of the grip tape located on the deck.

The scope of this recall covers two specific blocks of serial numbers, meaning that not every Apollo City scooter from 2024 is affected, but a precise subset is. The first group includes units with serial numbers ranging from 4202240300001 to 4202240301236. The second group encompasses scooters with serial numbers from 4202240400001 to 4202240400764. To determine if your scooter is part of this recall, you will need to locate the serial number on the bottom of the scooter deck or access it through the official Apollo App. If your serial number falls within either of these ranges, your vehicle is included in this safety notice.

These recalled scooters are powerful machines, capable of reaching top speeds of 32 miles per hour. While that speed adds to their appeal for commuters and recreational riders, it also amplifies the potential consequences of any mechanical failure. The recall was initiated on July 24, 2025, after Apollo became aware of reports indicating that the weld line on the scooter's stem could crack under normal use. This specific component is critical because its failure leads directly to the stem breaking, which can cause the rider to fall unexpectedly.

While the provided records do not specify the exact retail locations or dates when these scooters were originally sold, they confirm that this issue pertains to units currently in circulation among consumers. The recall affects approximately 2,000 individual units based on the serial number ranges provided. It is important to check your specific unit immediately, as the structural integrity of the stem is compromised in these models. By identifying your model and serial number now, you can take the necessary steps to ensure your safety and get the free replacement part before an accident occurs.

The hazard, explained

When you are riding an electric scooter at speeds up to 32 miles per hour, the structural integrity of the stem is your primary connection to control and stability. The Apollo City 2024 model relies on a welded joint to hold the steering column together. In this specific recall, the issue lies in the weld line itself. Over time, or even due to manufacturing inconsistencies, that weld can develop microscopic cracks. While these cracks might not be immediately visible to the naked eye, they compromise the metal’s ability to handle stress.

Here is how that physical failure translates into a dangerous situation: The stem of an electric scooter acts as a lever. Every time you hit a bump, turn a corner, or even just ride over uneven pavement, force travels up from the wheels through the deck and concentrates at the base of the stem. If the weld line has cracked, it can no longer distribute that weight and torque evenly. Under the stress of normal riding—or more severely, during an abrupt stop or impact—the weakened joint can fail completely. This is not a slow degradation; it is often a sudden, catastrophic break.

When the stem breaks while you are moving, the scooter essentially splits in half. The front wheel and handlebars drop away from your body instantly. For a rider traveling at significant speed, this loss of support is abrupt and unexpected. You lose all steering control and balance in a fraction of a second. Without the handlebars to catch yourself or guide your fall, you are likely to be thrown forward or sideways off the deck.

The consequences of this mechanical failure are direct and severe. The CPSC has already received ten reports of these weld lines cracking. Four riders have reported falling off their scooters as a result. In one documented case, the rider sustained abrasions from the fall. While that specific injury may seem minor compared to what could happen at higher speeds or on harder surfaces, it illustrates the immediate physical risk. At 32 mph, a fall caused by a broken stem can lead to serious fractures, head injuries, or other trauma because there is no time to react or brace for impact. The hazard is not just about the scooter breaking; it is about the sudden, uncontrolled ejection of the rider from their vehicle.

It is important to understand that this risk exists regardless of how carefully you ride. Even if you avoid potholes and ride smoothly, the structural weakness in the weld remains a latent defect. The metal fatigue or initial flaw does not care about your riding style; it only requires standard operational stress to trigger failure. This is why the hazard is considered so critical: it can happen at any moment, turning a routine commute into an emergency situation without warning.

Who is most at risk

The primary group affected by this recall consists of owners and operators of the Apollo City 2024 model year electric scooters. These are not standard bicycles; they are dual-motor vehicles capable of reaching top speeds of 32 miles per hour. This speed is significant because it places a much higher demand on the structural integrity of the scooter’s components during normal use. If you own one of these specific models, particularly those with serial numbers ranging from 4202240300001 to 4202240301236 and 4202240400001 to 4202240400764, you are directly in the scope of this safety concern. The risk is not limited to a single demographic but is tied closely to how the scooter is ridden and the physical forces involved in its operation.

While any rider can be injured if the stem breaks, individuals who prioritize speed or perform aggressive maneuvers may face heightened danger. A crack in the weld line on the stem can lead to sudden failure, causing the handlebars to detach from the deck while in motion. At speeds up to 32 mph, losing control of the steering mechanism instantly can result in a violent fall. Riders who frequently accelerate quickly, brake hard, or ride over uneven surfaces like potholes, cracks in the pavement, or curbs place additional stress on that weld line. These dynamic forces can accelerate the progression of a hairline crack into a complete structural break, turning a minor defect into a catastrophic failure without warning.

In terms of physical vulnerability, younger riders and those with less experience handling high-speed micro-mobility devices may be at greater risk of severe injury. Electric scooters require balance and quick reflexes to stabilize after a sudden jolt or loss of steering. If the stem breaks while riding, the rider is immediately separated from their means of control. Without the ability to steer away from obstacles or maintain an upright posture, the likelihood of falling onto hard surfaces increases dramatically. Younger individuals, who may have less developed risk-assessment skills or greater physical impulsivity, might be more prone to riding at higher speeds or in traffic conditions that exacerbate the consequences of a mechanical failure.

Additionally, riders with pre-existing physical vulnerabilities, such as those with balance issues, weaker bone density, or slower reaction times, face amplified risks. A fall from 32 mph can cause abrasions, fractures, or head injuries. The recall data already confirms that four riders have come off their scooters due to this issue, with one reporting abrasions. This suggests that the injury pattern is not theoretical but has already manifested in real-world scenarios. Even minor cracks may go unnoticed until the component fails under load, meaning that any rider relying on these scooters for daily commuting or recreation is potentially exposed to an unpredictable hazard. It is crucial to understand that the risk is not just about owning the product, but about the continuous exposure to high-stress mechanical points while moving at significant velocities.

How to tell if you have the recalled item

If you own an Apollo electric scooter, particularly one purchased recently, it is critical to verify whether your specific unit is part of this safety recall before continuing to use it. The Consumer Product Safety Commission (CPSC) has identified a specific subset of Apollo City 2024 model year scooters as being at risk due to a potential structural failure in the stem assembly. Because the hazard involves a weld line that can crack under stress, simply knowing you have an Apollo scooter is not enough; you must confirm that your device matches the exact specifications and serial number ranges outlined by the manufacturer.

First, let us look at the physical characteristics of the recalled scooters to help you identify them visually. The affected models are dual-motor electric scooters capable of reaching top speeds of 32 miles per hour. They feature a distinct gray exterior finish and are equipped with both a headlight and a rear brake light for visibility. You can confirm your model by checking the branding on the device itself: the word "Apollo" is printed directly on the stem, and "Apollo City" is displayed on the rear left side of the grip tape located on the deck of the scooter. If your scooter does not match these visual descriptors, it may not be part of this specific recall, but you should still proceed to check the serial number for absolute certainty.

The most definitive way to determine if your scooter is included in this recall is by checking its unique serial number. The CPSC has identified two specific ranges of serial numbers that are affected by this safety issue. Your scooter’s serial number is located on the bottom of the scooter deck. If you have difficulty locating it there, you can also find your serial number using the Apollo App associated with your device. Please check if your serial number falls within either of the following ranges: 4202240300001 to 4202240301236 or 4202240400001 to 4202240400764. If your serial number is within these ranges, your scooter is definitely included in the recall.

It is important to note that this recall was issued on July 24, 2025, and applies to scooters sold as part of the Apollo City 2024 lineup. While the recall facts do not specify a list of retail stores or online platforms where these scooters were sold, they are generally available through Apollo's official channels. If you are unsure about your model year or purchase date, checking your original order confirmation email or receipt can help confirm if you own a 2024 model. However, the serial number remains the primary and most accurate method of identification. Do not rely solely on the color or general appearance, as manufacturing changes can occur between production runs. Always verify the serial number to ensure your safety and eligibility for the free replacement stem being offered.

What to do — step by step

Your refund, repair, or replacement options

If you own one of the affected Apollo City electric scooters, the good news is that Apollo has established a clear and accessible remedy to resolve this safety issue. The company is not asking you to pay for the fix; instead, they are offering a free replacement stem. This approach is designed to address the root cause of the hazard—the cracking weld line on the scooter’s stem—without requiring you to purchase an entirely new vehicle. However, there is a specific process you must follow to ensure you receive this repair correctly and safely.

Apollo strongly recommends that all consumers do not attempt to replace the stem themselves. Instead, they advise taking your scooter to a professional service repair location. This is a critical safety step. The stem is a structural component that connects the handlebars to the deck, and improper installation could lead to further mechanical failure or injury. By having a trained technician perform the replacement, you ensure that the weld integrity is restored properly and that the scooter operates safely at its top speed of 32 miles per hour.

To get started, you need to initiate the recall process online. Visit https://apolloscooters.co/pages/apollo-city/recall and fill out the provided form. This step registers your interest in the remedy and allows Apollo to track the scope of the recall. Once you have submitted this form, you can locate the nearest authorized service center by visiting https://apolloscooters.co/pages/locations-near-you. This tool will help you find a convenient location to drop off or schedule a service appointment for your scooter.

If you encounter any difficulties with the online form, need clarification on which serial numbers are affected, or have questions about the repair process, you can contact Apollo directly. They offer multiple channels for support:

• Phone: Call their toll-free number at 888-501-8862. Representatives are available from 9 a.m. to 5 p.m. ET, Monday through Friday.
• Email: Send your inquiries to support@apolloscooters.co.
• Website: You can also navigate to www.apolloscooters.co and click on "Apollo City 2024 Recall" located at the bottom of the page for additional information and resources.

Remember, this remedy is specifically for the free replacement of the stem. Apollo is not offering refunds or full replacements of the entire scooter in this recall, but rather fixing the defective component. By following these steps—registering online, finding a service location, and having a professional install the new stem—you can continue using your scooter with peace of mind, knowing that the fall hazard has been professionally addressed.

What can happen if you ignore it

It is completely understandable why you might be tempted to keep riding your Apollo City electric scooter despite the recall notice. Perhaps you have grown attached to its speed and convenience, or maybe you believe that because the crack hasn’t appeared yet, the scooter is still safe. However, ignoring a structural defect in a vehicle designed for personal transport carries significant risks that go far beyond mere inconvenience. The core issue here is not just about comfort; it is about the fundamental integrity of the machine under your feet.

The specific hazard identified by the Consumer Product Safety Commission (CPSC) involves a weld line on the scooter’s stem. In engineering terms, a weld is a joint where two pieces of metal are fused together. When this weld fails or cracks, it creates a stress concentration point—a weak spot that cannot withstand the dynamic forces generated during normal riding. Every time you hit a bump, turn a corner, or simply balance on one foot while starting up, that cracked weld is subjected to immense torque and shear force. Over time, these repeated stresses act like a fatigue test, gradually widening the crack until the metal can no longer hold together.

The consequence of this failure is catastrophic and immediate: the stem breaks. Unlike a tire blowout or a brake failure, which might give you some warning or allow for a controlled stop, a broken stem offers no such grace period. The handlebar assembly detaches from the deck. For a rider moving at speeds up to 32 miles per hour, this means an instantaneous and uncontrolled loss of steering and balance. You are no longer riding a vehicle; you become a projectile. The physics of falling from that height and speed significantly increases the likelihood of severe trauma, including fractures, head injuries, or spinal damage.

We do not need to speculate about these dangers in the abstract. The manufacturer has already documented real-world outcomes. Apollo has received ten reports of weld cracking on the stem. More alarmingly, four individuals have reported coming off their scooters due to this specific failure. One consumer has already sustained injuries, specifically abrasions, from the incident. While one injury may seem like an isolated event, it serves as a critical warning sign. It proves that the defect is not theoretical; it is active and dangerous. With ten reports of cracking alone, the probability of another rider experiencing a fall—and potentially worse injuries—is high if the root cause remains unaddressed.

Continuing to use the scooter also exposes you to unpredictable riding conditions. A crack in the weld may propagate differently depending on temperature, road surface, and your body weight. You might ride safely for days, only to have the stem fail on a quiet street with no traffic to blame but the product itself. By ignoring the recall, you are essentially gambling your physical safety against a known mechanical failure that has already caused harm to others. The remedy is free and straightforward; the cost of ignoring it could be your health.

Staying safe: broader tips

While this specific recall highlights a manufacturing defect in the Apollo City electric scooters, it serves as a valuable reminder that personal mobility devices require the same level of diligence and maintenance as any other vehicle or complex piece of equipment. The incident reports associated with this recall—where weld lines cracked and stems broke—underscore how critical structural integrity is to rider safety. To stay safe beyond just checking for recalls, consider adopting a routine maintenance habit for all your electric scooters, regardless of brand. Regularly inspect the stem, deck, and wheels for any signs of wear, cracks, or loose components before every ride. The weld points on the stem are particularly vulnerable to stress fractures over time due to the constant vibration and impact from riding on uneven surfaces, so looking for even hairline cracks can prevent catastrophic failures.

Proper storage is another often-overlooked aspect of long-term safety. Electric scooters contain lithium-ion batteries that pose fire risks if damaged or charged improperly. Always store your scooter in a cool, dry place away from direct sunlight and flammable materials. Avoid leaving it plugged in unattended overnight, especially if the battery appears swollen or hot to the touch. If you notice any unusual behavior from the battery, such as rapid draining or failure to hold a charge, stop using the device immediately and consult the manufacturer’s guidelines for safe disposal or repair. This proactive approach to battery care can prevent not only mechanical failures but also serious fire hazards in your home.

Finally, stay informed about product safety by regularly checking official government resources like the Consumer Product Safety Commission (CPSC) website or signing up for email alerts from manufacturers you trust. Many recalls go unnoticed because consumers are unaware they own an affected item. By keeping your purchase receipts and registering your products with the manufacturer, you ensure that you receive timely notifications about potential safety issues. Additionally, always wear appropriate protective gear, such as a helmet, knee pads, and elbow pads, when riding any electric scooter. No matter how well-maintained your device is, accidents can happen, and proper protection can significantly reduce the severity of injuries. Let this recall be a catalyst for building a more safety-conscious routine with all your personal mobility devices.