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Product Recall Number: 25-109

Why was Matrix-brand Training Cycles recalled?

The training cycles’ adjustable seat can unexpectedly lower while in use, posing a fall hazard to the rider.

Matrix-brand Training Cycles
Here's product recall specific data for Matrix-brand Training Cycles.

  • Product Recall Number: 25-109

  • Product Safety Warning Number:

  • Date: 2025-01-30

  • Product Safety Warning Date:

  • Name Of Product: Matrix-brand Training Cycles

  • Description: This recall involves certain Matrix-brand Training Cycles models CXP-03, CXC-02, CXM-03, CXV and CXM-02. The recalled products have adjustable saddles and handlebars with an aluminum rear flywheel and a magnetic resistance system. They have matte black steel frames, forged steel cranks, dual-sided SPD pedals, four leveling feet and two transport wheels. “Matrix” is printed on the side. The model and serial numbers are located on a label on the lower rear area of the cycle frame. Recalled cycles have a serial number that contains a serial prefix of FC32, ZFC32B, FC33, FC36, FC29D or FC27. Model (Serial Prefix)Example Serial NumbersCXC-02 (FC32)FC32210900001CXC-02 (ZFC32)ZFC32B240600001CXM-02 (FC33)FC33210800001CXM-03 (FC36)FC36240300001CXP-03 (FC29)FC29D240600001CXV (FC27)FC27210700001

  • Hazard Description: The training cycles’ adjustable seat can unexpectedly lower while in use, posing a fall hazard to the rider.

  • Consumer Action: None Listed

  • Original Product Safety Warning Announcement: None Listed

  • Remedy Type: Repair

  • Units: About 12,885 (In addition, about 140 were sold in Canada) 

  • Incidents: The firm has received 63 reports of seats unexpectedly lowering, including two reports that users fell off the cycle when the seat lowered. No injuries have been reported.

  • Remedy: Consumers should immediately stop using the recalled cycles and contact Johnson Health Tech North America Inc. to schedule a service technician to install a free repair kit.

  • Sold At: Sold primarily to commercial fitness facilities, both by JHTNA directly and through third-party distributors, from January 2021 through October 2024 for between $2,530 and $7,305.

  • Importers: Johnson Health Tech North America Inc. (“JHTNA”), of Cottage Grove, Wisconsin

  • Manufacturers: None Listed

  • Distributors: None Listed

  • Manufactured In: Taiwan

  • Custom Label: None Listed

  • Custom Field: None Listed

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