Product Recall Number: 25-026
Why was Humane Charge Case Accessory for Ai Pin recalled?
The lithium battery in the recalled Charge Case Accessory can overheat, posing a fire hazard.
Product Recall Number: 25-026
Product Safety Warning Number:
Date: 2024-10-31
Product Safety Warning Date:
Name Of Product: Humane Charge Case Accessory for Ai Pin
Description: This recall involves the Humane Charge Case Accessory. The Charge Case Accessory charges the Humane Ai Pin. The Ai Pin is an AI-powered multi-modal wearable device. The Charge Case Accessory contains a lithium polymer rechargeable battery pack that is charged via a USB-C charge port. The Charge Case Accessory is chrome with the Humane logo in gray on the back of the case. The Charge Case Accessory measures about 2 ¾ x 1 ½ x 2 ¼ inches. This recall only includes the Humane Charge Case Accessory and no other Humane products.Note: Recalled lithium-ion batteries should be disposed of in accordance with local and state ordinances, following the procedures established by your municipal recycling center for damaged/defective/recalled lithium batteries, because these potentially hazardous batteries must be handled differently than other batteries. Do not throw this recalled battery in the trash. Do not deposit this recalled battery in used battery recycling boxes found at various retail and home improvement stores.
Hazard Description: The lithium battery in the recalled Charge Case Accessory can overheat, posing a fire hazard.
Consumer Action: None Listed
Original Product Safety Warning Announcement: None Listed
Remedy Type: Refund, Replace
Units: About 10,500
Incidents: The firm has received one report of a charge case overheating and melting during charging. No injuries or property damage have been reported.
Remedy: Consumers should immediately stop using the recalled Charge Case Accessory and contact Humane to receive a full refund or free replacement. Consumers will have the option to receive a refund or a replacement Charge Case Accessory. Consumers who purchased the Charge Case Accessory will receive a $149 refund, while consumers who purchased the Charge Case as part of the Ai Pin Complete System will receive a $129 refund. The approved replacement Charge Case Accessory will be available in approximately 3 to 6 months. Consumers should dispose of the product in accordance with any local and state laws, and not in the trash.
Sold At: Online at humane.com from November 2023 through May 2024. The Charge Case Accessory was sold with the Humane Ai Pin Complete System for between $700 and $800 and sold separately for about $150.
Importers: Humane Inc., of San Francisco, California
Manufacturers: None Listed
Distributors: None Listed
Manufactured In: China
Custom Label: None Listed
Custom Field: None Listed