Product Recall Number: 24-335
Why was Slide-in Electric Ranges recalled?
Front-mounted knobs on the ranges can be activated by accidental contact by humans or pets, posing a fire hazard.
Product Recall Number: 24-335
Product Safety Warning Number:
Date: 2024-08-08
Product Safety Warning Date:
Name Of Product: Slide-in Electric Ranges
Description: This recall involves Samsung Electric Slide-In Ranges with the model numbers below.The model number is located on the ranges on the inside upper left corner of the oven door or inside the storage bin located on the bottom of the oven.Recalled Model Numbers NE58K9430SS/AA NE58N9430SG/AA NE58R9431SG/AA NE58R9431SS/AA NE58R9431ST/AA NE58F9500SS/AA NE58K9500SG/AA NE58F9710WS/AA NE58K9850WS/AA NE58K9850WG/AA NE58K9852WG/AA NE58H9950WS/AA NE58R9311SS/AANE63T8111SG/AA NE63T8111SS/AA NE63T8311SG/AA NE63T8311SS/AA NE63BG8315SSAA NE63CB831512AA NE63BB851112AA NE63T8511SG/AA NE63T8511SS/AA NE63T8511ST/AA NE63A8711QN/AA NE63BB871112AA NE63T8711SG/AANE63T8711SS/AANE63T8711ST/AANE63T8751SG/AA NE63T8751SS/AA
Hazard Description: Front-mounted knobs on the ranges can be activated by accidental contact by humans or pets, posing a fire hazard.
Consumer Action: None Listed
Original Product Safety Warning Announcement: None Listed
Remedy Type: Repair
Units: About 1,120,905
Incidents: Samsung has received over 300 reports of unintentional activation of the front-mounted knobs by humans or pets since 2013. These ranges have been involved in approximately 250 fires. At least 18 fires caused extensive property damage. Approximately 40 injuries have been reported, eight of which required medical attention, and there have been reports of seven fires involving pet deaths.
Remedy: Consumers should contact Samsung to receive a free set of knob locks or covers compatible with their model of electric slide-in range to install.Consumers using the recalled ranges without knob locks or covers are cautioned to keep children and pets away from the knobs, to check the range knobs to ensure they are off before leaving the home or going to bed, and to not leave objects on the range when the range is not in use.Consumers with Wi-Fi enabled ranges can enable the “Cooktop On” notification on the Samsung SmartThings app to receive alerts on their smartphone when a cooktop burner is turned on.
Sold At: Best Buy, Costco, The Home Depot, Lowe’s and other appliance stores nationwide, and online at Samsung.com. Depending upon the model, the ranges were sold from May 2013 through August 2024 for between $1,250 and $3,050.
Importers: None Listed
Manufacturers: Samsung Electronics America Inc., of Ridgefield Park, N.J.
Distributors: None Listed
Manufactured In: Thailand
Custom Label: Important Message from CPSC:
Custom Field: CPSC urges consumers to follow the following safety advice to avoid the risk of fire:Never place, leave, or store anything on the top of your range. Such items can ignite if the range is accidentally activated or left on. Fires can occur when items are left on the top surface of any range that is accidentally activated or left on.For more information on Range and Oven Safety, visit https://www.cpsc.gov/Safety-Education/Safety-Education-Centers/Fire-Saf…;