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Product Recall Number: 24-134

Why was Electric Height-Adjustable Mobile Stands for Large Interactive Flat Panel Displays recalled?

The wheelbase welds on the stands can bend or break while the stand is being moved, causing the stands to fall over, posing tip-over and entrapment hazards.

Electric Height-Adjustable Mobile Stands for Large Interactive Flat Panel Displays
Here's product recall specific data for Electric Height-Adjustable Mobile Stands for Large Interactive Flat Panel Displays.

  • Product Recall Number: 24-134

  • Product Safety Warning Number:

  • Date: 2024-02-29

  • Product Safety Warning Date:

  • Name Of Product: Electric Height-Adjustable Mobile Stands for Large Interactive Flat Panel Displays

  • Description: This recall involves SMART Technologies’ Electric Height-Adjustable Mobile Stands for Large Interactive Flat Panel Displays. The recalled stands have model numbers FSE-400 (worldwide) and FSE-410 (US and Canada). They are white in color and have a wheelbase with four wheels. The model number, serial number and SMART logo are located on a label on the back of the mobile stand. Consumers should go online to https://support.smarttech.com/docs/accessories/stands-and-wall-mounts/fse-400/en/important-info/important-info.cshtml to see if their serial number is included in this recall.

  • Hazard Description: The wheelbase welds on the stands can bend or break while the stand is being moved, causing the stands to fall over, posing tip-over and entrapment hazards.

  • Consumer Action: None Listed

  • Original Product Safety Warning Announcement: None Listed

  • Remedy Type: Replace

  • Units: About 750

  • Incidents: The firm has received one report of the wheelbase welds breaking while the stand was being moved. No injuries have been reported.

  • Remedy: Consumers should immediately stop using the recalled mobile stands and contact SMART Technologies ULC for an on-site replacement of the wheelbase free of charge. SMART and its authorized resellers are contacting known purchasers directly.

  • Sold At: SMART authorized distributors and resellers who sold directly to businesses nationwide from May 2023 through December 2023 for about $1,735. 

  • Importers: SMART Technologies ULC, of Canada

  • Manufacturers: None Listed

  • Distributors: None Listed

  • Manufactured In: Netherlands

  • Custom Label: None Listed

  • Custom Field: None Listed

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