Product Recall Number: 22-089
Why was Fitbit Ionic smartwatches recalled?
The lithium-ion battery in the Ionic smartwatch can overheat, posing a burn hazard.
Product Recall Number: 22-089
Product Safety Warning Number:
Date: 2022-03-02
Product Safety Warning Date:
Name Of Product: Fitbit Ionic smartwatches
Description: This recall only involves the Fitbit Ionic Smartwatch. It was sold with a polyurethane band and has a 1.4-inch color LCD screen. The watches were sold in slate blue/burnt orange, charcoal/smoke gray, blue gray/silver gray, and a special edition co-branded with Adidas in ink blue/silver gray. The smartwatch tracks activity, heart rate, and sleep. Only the following models and colors are included in this recall. For the Ionic device, the model number (FB503) is on the back of the device near where the band attaches. Fitbit is printed on the front of the Ionic Smartwatch.ModelColorIonic FB503CPBUSlate Blue/Burnt OrangeIonic FB503GYBKCharcoal/Smoke GrayIonic FB503WTGYBlue Gray/Silver GrayIonic FB503WTNVAdidas edition, Ink Blue & Ice Gray/Silver Gray
Hazard Description: The lithium-ion battery in the Ionic smartwatch can overheat, posing a burn hazard.
Consumer Action: None Listed
Original Product Safety Warning Announcement: None Listed
Remedy Type: Refund
Units: About 1 million in the U.S. (In addition, about 693,000 were sold internationally)
Incidents: Fitbit has received at least 115 reports in the United States (and 59 reports internationally) of the battery in the watch overheating with 78 reports of burn injuries in the United States including two reports of third-degree burns and four reports of second-degree burns (and 40 reports of burn injuries internationally).
Remedy: Consumers should immediately stop using the recalled Ionic smartwatches and contact Fitbit to receive pre-paid packaging to return the device. Upon receipt of the device, consumers will be issued a refund of $299. Fitbit will also provide participating consumers with a discount code for 40% off select Fitbit devices.
Sold At: Best Buy, Kohl’s, Target and other stores nationwide and online at Amazon.com and Fitbit.com from September 2017 through December 2021 for between $200 to $330. Fitbit stopped production of Ionic in 2020.
Importers: Fitbit LLC (f/k/a Fitbit, Inc.), of San Francisco, Calif.
Manufacturers: None Listed
Distributors: None Listed
Manufactured In: Taiwan
Custom Label: None Listed
Custom Field: None Listed