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Product Recall Number: 21-028

Why was Ring Video Doorbells (2nd Generation) recalled?

The video doorbell’s battery can overheat when the incorrect screws are used for installation, posing fire and burn hazards.

Ring Video Doorbells (2nd Generation)
Here's product recall specific data for Ring Video Doorbells (2nd Generation).

  • Product Recall Number: 21-028

  • Product Safety Warning Number:

  • Date: 2020-11-10

  • Product Safety Warning Date:

  • Name Of Product: Ring Video Doorbells (2nd Generation)

  • Description: This recall involves Ring Video Doorbell (2nd Generation), model number 5UM5E5 smart doorbell cameras. The video doorbells have a blue ring at the front and come in two colors: “satin nickel” (black and silver) and “venetian bronze” (black and bronze). They were sold with a mounting bracket and a USB charging cable. The two-way audio doorbell can be hardwired or battery-powered and supports night vision. The Ring logo is printed on the bottom front of the doorbell and the model and S/N are on a label on the back of the doorbell and the outer packaging. Consumers can determine if their doorbell is included in this recall by entering the doorbell’s serial number at http://support.ring.com/ring-2nd-gen-recall. Only Ring Video Doorbell (2nd Generation) models with certain serial numbers are included.

  • Hazard Description: The video doorbell’s battery can overheat when the incorrect screws are used for installation, posing fire and burn hazards.

  • Consumer Action: None Listed

  • Original Product Safety Warning Announcement: None Listed

  • Remedy Type: New Instructions

  • Units: About 350,000 (In addition, about 8,700 were sold in Canada)

  • Incidents: Ring has received 85 incident reports of incorrect doorbell screws installed with 23 of those doorbells igniting, resulting in minor property damage.  The firm has received eight reports of minor burns.

  • Remedy: Consumers should immediately stop installing the recalled video doorbells and contact Ring for revised installation instructions or download them here. Consumers can check if their video doorbell is part of this recall through Ring’s website or app.

  • Sold At: Electronics and home goods stores nationwide and online at Amazon.com and Ring.com from June 2020 through October 2020 for approximately $100.

  • Importers: Ring LLC, of Santa Monica, Calif.

  • Manufacturers: None Listed

  • Distributors: None Listed

  • Manufactured In: China

  • Custom Label: None Listed

  • Custom Field: None Listed

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