Product Recall Number: 20-177
Why was WHILL Personal Electric Vehicles, Model Ci recalled?
The vehicle’s control pad can malfunction causing the power to turn on/off and the speed to increase/decrease, posing crash and injury hazards.
Product Recall Number: 20-177
Product Safety Warning Number:
Date: 2020-09-09
Product Safety Warning Date:
Name Of Product: WHILL Personal Electric Vehicles, Model Ci
Description: This recall involves WHILL Model Ci. The product is a personal mobility device that is powered by a lithium ion battery, is occupant-controlled and motorized. The serial number of the recalled device ranges from C_1711188_US to C_1909011_US. The serial number label is located on the seat assembly. WHILL and Model Ci are printed on the battery compartment. The vehicles have one chair with a platform and four wheels. The chairs are black and the arm covers come in white, red, blue and black colors.
Hazard Description: The vehicle’s control pad can malfunction causing the power to turn on/off and the speed to increase/decrease, posing crash and injury hazards.
Consumer Action: None Listed
Original Product Safety Warning Announcement: None Listed
Remedy Type: Replace
Units: About 1,160
Incidents: There have been 15 reports of device malfunctions. No injuries have been reported.
Remedy: Consumers should immediately stop using the recalled personal mobility vehicle and contact WHILL for a free replacement control pad.
Sold At: Online at spinlife.com, scootaround.com, accessnsm.com and topmobility.com and other online retailers from November 2017 through September 2019 for about $4,500.
Importers: WHILL, Inc. (USA), of San Mateo, Calif.
Manufacturers: WHILL, Inc. (Japan), of Japan
Distributors: None Listed
Manufactured In: Taiwan
Custom Label: None Listed
Custom Field: None Listed