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Product Recall Number: 20-157

Why was Prestige Solo & Prestige Excellence condensing gas boilers recalled?

Flue gas can escape from the gas boilers if the vent adapter is not securely reattached to the boiler after maintenance or repair, posing a carbon monoxide poisoning hazard to consumers.

Prestige Solo & Prestige Excellence condensing gas boilers
Here's product recall specific data for Prestige Solo & Prestige Excellence condensing gas boilers.

  • Product Recall Number: 20-157

  • Product Safety Warning Number:

  • Date: 2020-07-28

  • Product Safety Warning Date:

  • Name Of Product: Prestige Solo & Prestige Excellence condensing gas boilers

  • Description: This recall involves 22 models of the Prestige Solo & Prestige Excellence condensing gas boilers manufactured between November 2011 and October 2019, for residential and light commercial use. These wall-hung condensing gas boilers are housed in a white metal box. The name “Prestige” is printed on the white front panel and on the outside of the cardboard packing box. You can identify whether you have an affected boiler using the firm’s “how to” document at www.triangletube.com. The boilers included in this recall have the following serial number ranges:Product NameModels by PrefixSerial Number Range located on Boiler Rating LabelDate of ManufacturePrestige Solo -Prefix: PTPT 60, PT110, PT 110LP, PT175, PT250, PT399, PT399HPPT0000110 to PT0053776orPTA002645 through PTA09800orAE1100 through AE1239November 2011 through December 2015Prestige Solo - Prefix: PAPA80, PA110, PA155, PA175, PA250, PA299, PA399PA044928 through PA139939January 2016 through March 2019Prestige Excellence – Prefix: PTE or PTEAPTE 110PTE0000568 through PTE 053690andPTEA002889 through PTEA 003086November 2011 through December 2015 Prestige Excellence – Prefix: PEA or PEB2PEA 110PEB2 110PEA 078169 through PEA143958andPEB2157356 throughPEB2159813 January 2016 through March 2019Prestige Solo - Prefix: PBPB80, PB110, PB155, PB175, PB250, PB299, PB399PB2152110 through PB2163489April 2019 through October 2019

  • Hazard Description: Flue gas can escape from the gas boilers if the vent adapter is not securely reattached to the boiler after maintenance or repair, posing a carbon monoxide poisoning hazard to consumers.

  • Consumer Action: None Listed

  • Original Product Safety Warning Announcement: None Listed

  • Remedy Type: Repair

  • Units: About 63,000

  • Incidents: The firm has received one report of a death from carbon monoxide poisoning associated with the recalled boilers in 2016 following a repair where the adapter was not reattached.  The firm has also received two other reports of vent tube adapter separation from the recalled boilers. 

  • Remedy: Consumers with recalled boilers should immediately contact Triangle Tube to schedule a free repair. Consumers who continue using the boilers while awaiting repair should have working carbon monoxide alarms on each level of their homes and outside sleeping areas. Consumers who do not have a carbon monoxide alarm can contact Triangle Tube to have one shipped to them free of charge.

  • Sold At: Wholesale distributors and installed by independent contractors nationwide from November 2011 through July 2020 for between $3,400 and $9,700.

  • Importers: Triangle Tube/III Co., Inc., of West Deptford, N.J.

  • Manufacturers: Burnsen SA, of Belgium

  • Distributors: None Listed

  • Manufactured In: Belgium

  • Custom Label: None Listed

  • Custom Field: None Listed

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