Skip to content

Product Recall Number: 20-020

Why was Kenmore Elite Microwave Ovens recalled?

Incorrect wiring causes the microwave’s exterior to reach temperatures exceeding 183 degrees Fahrenheit, posing a burn hazard to the user.

Kenmore Elite Microwave Ovens
Here's product recall specific data for Kenmore Elite Microwave Ovens.

  • Product Recall Number: 20-020

  • Product Safety Warning Number:

  • Date: 2019-11-14

  • Product Safety Warning Date:

  • Name Of Product: Kenmore Elite Microwave Ovens

  • Description: This recall involves 1,000-watt countertop convection microwave ovens manufactured under the Kenmore Elite brand name on April 27, 2017. This manufacturing date of the recalled microwave ovens is identifiable by the first six digits of their serial numbers, each of which begins with the numerals “170427”. The model number of the recalled microwaves is “204.77603610”. The brand name, model number and serial number can be found on the data plate on the back of the microwave ovens. The brand name is printed near the bottom of the door. Model Number Serial Number Range 204.77603610 17042700001 and 17042700684

  • Hazard Description: Incorrect wiring causes the microwave’s exterior to reach temperatures exceeding 183 degrees Fahrenheit, posing a burn hazard to the user.

  • Consumer Action: None Listed

  • Original Product Safety Warning Announcement: None Listed

  • Remedy Type: Repair

  • Units: About 700

  • Incidents: None reported

  • Remedy: Consumers should immediately stop using the recalled microwave ovens and contact Sears for a free in-home repair.

  • Sold At: Exclusively at Sears and Sears Hometown and Outlet Stores nationwide from May 2017 through July 2018 for about $350.

  • Importers: Sears Holdings Management Corporation, of Hoffman Estates, Ill.

  • Manufacturers: Galanz Guangdong Microwave Electrical Appliances Manufacturing Co. Ltd., of China

  • Distributors: Sears Holdings Management Corporation, of Hoffman Estates, Ill.

  • Manufactured In: China

  • Custom Label: None Listed

  • Custom Field: None Listed