Product Recall Number: 19-775
Why was Lively Mobile Plus Emergency Alert Devices recalled?
The call button can fail when pushed by the consumer in an emergency.
Product Recall Number: 19-775
Product Safety Warning Number:
Date: 2019-08-30
Product Safety Warning Date:
Name Of Product: Lively Mobile Plus Emergency Alert Devices
Description: This recall involves Lively Mobile Plus model GCR4 emergency alert devices manufactured between January and April 2019. The recalled devices are silver and black and have “GreatCall” printed near the top of the front of the device. The model number GCR4 is printed on the back and the date code 19.01 or 19.03 is printed on the bar code label of the device. The device is worn on a magnetic lanyard around a consumer’s neck for fall detection or clips onto a consumer’s purse, belt, or pocket, and is used to communicate in an emergency or for other assistance.
Hazard Description: The call button can fail when pushed by the consumer in an emergency.
Consumer Action: None Listed
Original Product Safety Warning Announcement: None Listed
Remedy Type: Refund
Units: About 44,300
Incidents: None reported.
Remedy: Consumers should immediately stop using Lively Mobile Plus and contact GreatCall to receive a full refund. GreatCall is contacting all known purchasers directly.
Sold At: Best Buy and Walmart stores nationwide and online at www.greatcall.com and www.amazon.com from April 2019 through May 2019 for between $25 and $50.
Importers: GreatCall Inc., of San Diego, California
Manufacturers: Borqs Hong Kong Limited and Shenzhen Saidaxin Technology Co. Ltd., of China
Distributors: GreatCall Inc., of San Diego, California
Manufactured In: China
Custom Label: None Listed
Custom Field: None Listed