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Product Recall Number: 18-755

Why was Ascent Trainer® by Matrix and Matrix fitness elliptical recalled?

Moisture from user perspiration or cleaning liquids can build up in the power socket on the unit, causing a short circuit, posing a fire hazard.

Ascent Trainer® by Matrix and Matrix fitness elliptical
Here's product recall specific data for Ascent Trainer® by Matrix and Matrix fitness elliptical.

  • Product Recall Number: 18-755

  • Product Safety Warning Number:

  • Date: 2018-07-31

  • Product Safety Warning Date:

  • Name Of Product: Ascent Trainer® by Matrix and Matrix fitness elliptical

  • Description: This recall involves previously recalled Matrix Fitness Ascent trainers® and Elliptical trainers installed from November 2011 through December 2012. All Ascent trainers and ellipticals have a swing-arm handle design, with pedals that rotate in an elliptical path. Units also have stationary handlebars. The Ascent Trainers® are similar to the elliptical machines, but include an incline function. Users operate the machines in a standing position. The ellipticals are black and silver-colored. The Ascent trainers are also black and silver-colored with an orange accent color on the machine's body and foot pedals. "Matrix" is printed on the machines body and handlebars. When assembled, the machines are about 70" high x 29" wide and 68" long. The machines involved in this recall have a decal at the center/bottom of the units with model numbers beginning with A-3x, A-5x/7x, or E-3x/5x/7x. This recall includes units with serial numbers beginning with EP304, EP306, or EP308, and with date codes of 1208 (YYMM) or prior.

  • Hazard Description: Moisture from user perspiration or cleaning liquids can build up in the power socket on the unit, causing a short circuit, posing a fire hazard.

  • Consumer Action: None Listed

  • Original Product Safety Warning Announcement: None Listed

  • Remedy Type: Repair

  • Units: About 3,000 (The trainers and ellipticals were previously recalled in January 2014.)

  • Incidents: The firm has received 11 additional reports of sparking, smoking, “shorting out,” and/or melting at the power cord and socket. No injuries have been reported. These reports are in addition to the 44 incidents initially disclosed in the 2014 recall.

  • Remedy: Exercise facilities should immediately unplug the machines and contact Johnson Health Tech North America to schedule a free repair. Machines can be used in self-powered mode without needing to be plugged into an electrical outlet. Johnson is contacting purchasers of the recalled ellipticals directly

  • Sold At: Johnson Health Tech North America to dealers, commercial fitness facilities such as health clubs and military facilities nationwide from November 2011 through December 2012 for between $6,000 to $11,000 depending on console installed.

  • Importers: Johnson Health Tech North America, Inc. of Cottage Grove, Wis.

  • Manufacturers: None Listed

  • Distributors: None Listed

  • Manufactured In: Taiwan

  • Custom Label: None Listed

  • Custom Field: None Listed

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