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Product Recall Number: 18-077

Why was Lithium-ion batteries for HP notebook computers and mobile workstations recalled?

The lithium-ion batteries can overheat, posing fire and burn hazards

Lithium-ion batteries for HP notebook computers and mobile workstations
Here's product recall specific data for Lithium-ion batteries for HP notebook computers and mobile workstations.

  • Product Recall Number: 18-077

  • Product Safety Warning Number:

  • Date: 2018-01-04

  • Product Safety Warning Date:

  • Name Of Product: Lithium-ion batteries for HP notebook computers and mobile workstations

  • Description: This recall involves lithium-ion batteries for HP Notebook computers and mobile workstations. The batteries were shipped with or sold as accessories for HP ProBooks (64x G2 and G3 series, 65x G2 and G3 series), HPx360 310 G2, HP Envy m6, HP Pavilion x360, HP 11, HP ZBook (17 G3, 17 G4, and Studio G3) Mobile Workstations. The batteries were also sold as accessories or replacement batteries for the HP ZBook Studio G4 mobile workstation or for any of the products listed above.

  • Hazard Description: The lithium-ion batteries can overheat, posing fire and burn hazards

  • Consumer Action: None Listed

  • Original Product Safety Warning Announcement: None Listed

  • Remedy Type: Replace

  • Units: About 50,000 (in addition, 2,600 were sold in Canada)

  • Incidents: HP has received eight reports of battery packs overheating, melting, or charring, including three reports of property damage totaling $4,500 with one report of a minor injury involving a first degree burn to the hand.

  • Remedy: Consumers should immediately visit www.HP.com/go/batteryprogram2018 to see if their battery is included in the recall and for instructions on how to enable “Battery Safety Mode” if their battery is included in the recall. The website provides consumers instructions on how to initiate the validation utility to check their battery and what to download if their battery is included in the recall. These batteries are not customer-replaceable. HP will provide free battery replacement services by an authorized technician.

  • Sold At: Best Buy and other stores and authorized dealers nationwide and online at www.Amazon.com, www.hp.com and other websites. The batteries were shipped in notebook computers and mobile workstations sold from December 2015 through December 2017 for between $300 and $4,000. The batteries were also sold separately for between $50 and $90.

  • Importers: HP Inc., of Palo Alto, Calif.

  • Manufacturers: None Listed

  • Distributors: None Listed

  • Manufactured In: China

  • Custom Label: None Listed

  • Custom Field: None Listed

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