Product Recall Number: 17-762
Why was Batteries in refurbished cellphones recalled?
The cellphone battery can overheat, posing fire and burn hazards.
Product Recall Number: 17-762
Product Safety Warning Number:
Date: 2017-08-16
Product Safety Warning Date:
Name Of Product: Batteries in refurbished cellphones
Description: This recall involves batteries placed into refurbished AT&T Samsung Galaxy Note 4 cellphones by FedEx Supply Chain and distributed as replacement phones through AT&T’s Insurance program only. FedEx and Samsung have determined that some of the recalled batteries are counterfeit and show anomalies that can lead the batteries to overheat. The batteries are non-OEM, which means they were not supplied as original equipment by the phone’s manufacturer, Samsung.
Hazard Description: The cellphone battery can overheat, posing fire and burn hazards.
Consumer Action: None Listed
Original Product Safety Warning Announcement: None Listed
Remedy Type: Replace
Units: About 10,200 batteries
Incidents: FedEx Supply Chain has received one report of a counterfeit battery overheating. There have been no reports of injuries or property damage.
Remedy: Consumers should immediately stop using the recalled battery and power down their smartphone. Consumers who own the recalled battery will receive by mail from FedEx Supply Chain a free, new replacement battery and a postage paid box to return the recalled cellphone battery. A green dot has been affixed to the replacement batteries. FedEx Supply Chain is directly contacting consumers.
Sold At: The refurbished cellphones were distributed by FedEx Supply Chain and provided as replacement phones only through AT&T’s Insurance program between December 2016 and April 2017.
Importers: None Listed
Manufacturers: None Listed
Distributors: FedEx Supply Chain Logistics & Electronics, Inc., of Cranberry Township, Pa.
Manufactured In: Unknown
Custom Label: None Listed
Custom Field: None Listed