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Product Recall Number: 17-071

Why was Lithium-ion batteries used in HP notebook computers recalled?

The lithium-ion batteries used in notebook computers can overheat, posing fire and burn hazards.

Lithium-ion batteries used in HP notebook computers
Here's product recall specific data for Lithium-ion batteries used in HP notebook computers.

  • Product Recall Number: 17-071

  • Product Safety Warning Number:

  • Date: 2017-01-24

  • Product Safety Warning Date:

  • Name Of Product: Lithium-ion batteries used in HP notebook computers

  • Description: This expanded recall involves lithium-ion batteries containing Panasonic cells that are used in HP notebook computers. The batteries are compatible with HP, Compaq, HP ProBook, HP ENVY, Compaq Presario, and HP Pavilion notebook computers. HP has expanded the number of recalled batteries, which were shipped with notebook computers sold between March 2013 and October 2016. The black batteries measure about 8 to 10.5 inches long, 2 inches wide and about 1 inch high. The battery bar code is printed on the back of the battery. “HP Notebook Battery” and the model number are printed on the battery. The batteries included in this expanded recall have bar codes starting with: 6BZLU, 6CGFK, 6CGFQ, 6CZMB, 6DEMA, 6DEMH, 6DGAL and 6EBVA.

  • Hazard Description: The lithium-ion batteries used in notebook computers can overheat, posing fire and burn hazards.

  • Consumer Action: None Listed

  • Original Product Safety Warning Announcement: None Listed

  • Remedy Type: Replace

  • Units: About 101,000 (An additional 41,000 batteries were previously recalled in June 2016. About 3,000 were sold in Canada and 4,000 in Mexico.)

  • Incidents: HP has received one additional report of the battery overheating, melting and charring and causing about $1,000 in property damage

  • Remedy: Consumers should immediately stop using the recalled batteries, remove them from the notebook computers and contact HP for a free replacement battery. Until a replacement battery is received, consumers should use the notebook computer by plugging it into AC power only. Batteries previously identified as not affected by the June 2016 recall could be included in this expanded announcement. Consumers are urged to recheck their batteries.

  • Sold At: Best Buy, Walmart, Costco, Sam’s Club and authorized dealers nationwide and online at www.hp.com and other websites from March 2013 through October 2016 for between $300 and $1,700. The batteries were also sold separately for between $50 and $90.

  • Importers: HP Inc., of Palo Alto, Calif.

  • Manufacturers: None Listed

  • Distributors: None Listed

  • Manufactured In: China

  • Custom Label: None Listed

  • Custom Field: None Listed

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