Product Recall Number: 16-131
Why was Panasonic battery packs used in Toshiba laptop computers recalled?
The lithium-ion battery packs can overheat, posing burn and fire hazards to consumers.
Product Recall Number: 16-131
Product Safety Warning Number:
Date: 2016-03-30
Product Safety Warning Date:
Name Of Product: Panasonic battery packs used in Toshiba laptop computers
Description: The lithium-ion battery packs can overheat, posing burn and fire hazards to consumers.
Hazard Description: The lithium-ion battery packs can overheat, posing burn and fire hazards to consumers.
Consumer Action: None Listed
Original Product Safety Warning Announcement: None Listed
Remedy Type: Replace
Units: About 91,000 (in addition, 10,000 were sold in Canada)
Incidents: The firm has received four reports of the battery packs overheating and melting. No injuries have been reported.
Remedy: Consumers should immediately go to the firm's website and click on the battery pack utility link in the first shadowed box on the page. Consumers can also perform a manual check using the laptop and battery pack's model, part and serial numbers. If it is part of the recall, consumers should power off the laptop, remove the battery and follow the instructions to obtain a free replacement battery pack. Until a replacement battery pack is received, consumers should use the laptop by plugging into AC power only.
Sold At: Office Depot, Staples and other electronics stores nationwide, and online at Toshibadirect.com and other websites from June 2011 through January 2016 for between $500 and $1,000 for the laptop and between $70 and $130 for the battery pack.
Importers: Toshiba America Information Systems Inc., of Irvine, Calif.
Manufacturers: Panasonic, of Japan
Distributors: None Listed
Manufactured In: China and Japan
Custom Label: None Listed
Custom Field: None Listed