Product Recall Number: 16-089
Why was AC Power cords recalled?
The power cords can overheat, posing fire or shock hazards.
Product Recall Number: 16-089
Product Safety Warning Number:
Date: 2016-02-02
Product Safety Warning Date:
Name Of Product: AC Power cords
Description: The AC power cords for Pro, Pro 2 & Pro 3 tablets can overheat, posing fire or shock hazards to consumers.
Hazard Description: The power cords can overheat, posing fire or shock hazards.
Consumer Action: None Listed
Original Product Safety Warning Announcement: None Listed
Remedy Type: Replace
Units: About 2.25 million (in addition, about 190,000 were sold in Canada)
Incidents: Microsoft has received 56 reports of AC cords overheating and emitting flames and five reports of electrical shock to consumers.
Remedy: Consumers should unplug and stop using the recalled power cords and contact Microsoft for a free replacement AC power cord.
Sold At: Microsoft stores, Best Buy, Costco and other stores nationwide, and online at www.microsoft.com, from February 2013 through March 15, 2015 for between $800 and $2,000 for the Surface Pro computer and between $64 and $80 for the power supply unit sold separately.
Importers: Microsoft Corp., of Redmond, Wash
Manufacturers: None Listed
Distributors: Microsoft Corp., of Redmond, Wash
Manufactured In: China, Taiwan, U.K.
Custom Label: None Listed
Custom Field: None Listed