Product Recall Number: 14-187
Why was Nest Protect: Smoke + CO Alarm recalled?
Activity near the product during a fire can prevent the alarm from immediately sounding when the Nest Wave feature is enabled.
Product Recall Number: 14-187
Product Safety Warning Number:
Date: 2014-05-21
Product Safety Warning Date:
Name Of Product: Nest Protect: Smoke + CO Alarm
Description: Activity near the alarm during a fire can prevent the alarm from immediately sounding when the Nest Wave feature is turned on.
Hazard Description: Activity near the product during a fire can prevent the alarm from immediately sounding when the Nest Wave feature is enabled.
Consumer Action: None Listed
Original Product Safety Warning Announcement: None Listed
Remedy Type: Repair, Refund
Units: About 440,000
Incidents: Nest Labs has received no reports of incidents, injuries or property damage.
Remedy: The repair is an automatic electronic update that disables the Nest Wave feature and is delivered automatically to devices connected wirelessly to the Internet and linked to a Nest account. Consumers should take one of the following actions: Consumers who have not connected their Nest Protect devices to their wireless network and linked them to a Nest account should immediately do so. The devices will automatically receive the update that disables the Nest Wave feature. Customers should confirm that their devices have been updated by going to Nest Sense on their Nest account mobile or web application and ensuring that the button for Nest Wave is off and grayed out. Instructions on how to connect to a network and disable the feature are available at http://support.nest.com/article/Nest-Protect-Safety or by contacting Nest Labs. Consumers whose Nest Protect devices are connected to their wireless network and linked to a Nest account should immediately confirm the receipt of an automatic repair that disabled the Nest Wave feature by going to Nest Sense on their Nest account mobile or web application and ensuring that the button for Nest Wave is set to "off" and grayed out. No further action is required and consumers can continue to use their devices.
Sold At: Best Buy, Home Depot and other retailers nationwide, and online at nest.com, amazon.com, bestbuy.com and homedepot.com from November 15, 2013 to April 3, 2014 for about $130.
Importers: None Listed
Manufacturers: None Listed
Distributors: None Listed
Manufactured In: China.
Custom Label: None Listed
Custom Field: None Listed