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Product Recall Number: 13-280

Why was Visonic Amber Classic and Amber SelectX Personal Emergency Response System (PERS) Kits recalled?

A single Amber Base station set to Common Area Mode will not detect a low battery or dead battery warning signal from the remote pendant that notifies the end user or system administrator to replace the pendant battery.

Visonic Amber Classic and Amber SelectX Personal Emergency Response System (PERS) Kits
Here's product recall specific data for Visonic Amber Classic and Amber SelectX Personal Emergency Response System (PERS) Kits.

  • Product Recall Number: 13-280

  • Product Safety Warning Number:

  • Date: 2013-09-11

  • Product Safety Warning Date:

  • Name Of Product: Visonic Amber Classic and Amber SelectX Personal Emergency Response System (PERS) Kits

  • Description: A single Amber Base station set to Common Area Mode will not detect a low battery or dead battery signal from the remote pendant.

  • Hazard Description: A single Amber Base station set to Common Area Mode will not detect a low battery or dead battery warning signal from the remote pendant that notifies the end user or system administrator to replace the pendant battery.

  • Consumer Action: None Listed

  • Original Product Safety Warning Announcement: None Listed

  • Remedy Type: Repair

  • Units: About 24,000

  • Incidents: The firm received one report of a pendant that failed to operate due to a low battery undetected by the base station in Common Area Mode. No injuries have been reported. 

  • Remedy: Consumers should immediately contact their system installer or a Visonic alarm installation professional to determine if their Amber base station is set to Common Area Mode, and if so, to either reset their unit to another mode or make other system changes, such as adding an additional base station. Only a professionally-trained PERS system installer can identify and modify the particular mode configuration. Owners are also reminded to manually test their Amber PERS pendant regularly for low battery status.

  • Sold At: Visonic distributors and professional alarm installation firms nationwide from January 2008 through August 2013 for between $220 and $240 for the kits. 

  • Importers: None Listed

  • Manufacturers: None Listed

  • Distributors: None Listed

  • Manufactured In: Israel

  • Custom Label: None Listed

  • Custom Field: None Listed

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