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Product Recall Number: 11-321

Why was Chloe, Sophie and Audrey soft dolls recalled?

The hair on the Chloe and Sophie dolls may contain loops that are large enough to fit around a child's head and neck, and the headband on the Audrey doll, if loosened, can form a loop that fits around a child's head and neck. These loops can pose a strangulation hazard.

Chloe, Sophie and Audrey soft dolls
Here's product recall specific data for Chloe, Sophie and Audrey soft dolls.

  • Product Recall Number: 11-321

  • Product Safety Warning Number:

  • Date: 2011-09-07

  • Product Safety Warning Date:

  • Name Of Product: Chloe, Sophie and Audrey soft dolls

  • Description: The U.S. Consumer Product Safety Commission and Health Canada, in cooperation with the firm named below, today announced a voluntary recall of the following consumer product. Consumers should stop using recalled products immediately unless otherwise instructed. It is illegal to resell or attempt to resell a recalled consumer product.

  • Hazard Description: The hair on the Chloe and Sophie dolls may contain loops that are large enough to fit around a child's head and neck, and the headband on the Audrey doll, if loosened, can form a loop that fits around a child's head and neck. These loops can pose a strangulation hazard.

  • Consumer Action: None Listed

  • Original Product Safety Warning Announcement: None Listed

  • Remedy Type: Refund

  • Units: About 81,000 in the United States and 1,300 in Canada

  • Incidents: The firm has received five reports of dolls with looped hair, including one report in which a loop of the Chloe doll's hair was found around the neck of a 21-month old child. The child was not injured.

  • Remedy: Consumers should take the dolls away from children immediately and cut the looped hair of the Chloe and Sophie dolls and remove the headband of the Audrey doll to eliminate the hazard. Consumers may also call Pottery Barn Kids for instructions on how to return the affected dolls for a merchandise credit.

  • Sold At: Pottery Barn Kids stores nationwide, online at www.potterybarnkids.com and through Pottery Barn Kids catalogs from July 2006 to April 2011 for about $40.

  • Importers: Pottery Barn Kids, a division of Williams-Sonoma Inc., of San Francisco, Calif.

  • Manufacturers: None Listed

  • Distributors: None Listed

  • Manufactured In: China

  • Custom Label: None Listed

  • Custom Field: None Listed

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