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Product Recall Number: 03-519

Why was Xerox, Hitachi, and GCC brand laser printers recalled?

Arcing may cause the fuser assembly to overheat, posing a fire hazard.

Xerox, Hitachi, and GCC brand laser printers
Here's product recall specific data for Xerox, Hitachi, and GCC brand laser printers.

  • Product Recall Number: 03-519

  • Product Safety Warning Number:

  • Date: 2003-01-28

  • Product Safety Warning Date:

  • Name Of Product: Xerox, Hitachi, and GCC brand laser printers

  • Description: PRODUCT: Network Laser Printers - Xerox International Partners, of Palo Alto, Calif., is voluntarily retrofitting about 17,000 network laser printers. These network laser printers were manufactured from January 1995 through September 1998 and sold nationwide through the commercial distributors listed below for prices ranging from $1,599 to $6,999. Model numbers are on the top of the unit and on a label located on the rear panel. The retrofit is for the following model numbers:Xerox Engineering Systems - Model 8808Hitachi Printing Solutions America - Models Typhoon 8 and Typhoon 16GCC Technologies - Models Elite XL408, Elite XL608, Elite XL608LC, Elite XL808, Elite XL1208, Elite XL1208 PM, and Elite XL616PROBLEM: Arcing may cause the fuser assembly to overheat, posing a fire hazard.INCIDENTS/INJURIES: There have been three reports of overheating, causing minor property damage. No injuries have been reported.WHAT TO DO: Users should (1) switch off the printer power when unattended; (2) ensure that the "power save" mode is enabled; and (3) contact their commercial distributor at the following toll-free numbers or websites for information on obtaining a free retrofit:Xerox Engineering Systems (800) 240-5816 between 8:00 a.m. to 5:00 p.m. CST.Hitachi Printing Solutions America (800) 240-5497 between 8:00 a.m. to 5:00 p.m. CST www.hitachi-printingsolutions.us (note added 01/18/2005 - recall information is no longer on the firm's website).GCC Technologies (800) 422-7777 between 8:00 a.m. to 5:00 p.m. EST www.gcctech.com.

  • Hazard Description: Arcing may cause the fuser assembly to overheat, posing a fire hazard.

  • Consumer Action: None Listed

  • Original Product Safety Warning Announcement: None Listed

  • Remedy Type: Repair

  • Units: About 17,000

  • Incidents: There have been three reports of overheating, causing minor property damage. No injuries have been reported.

  • Remedy: Users should (1) switch off the printer power when unattended; (2) ensure that the "power save" mode is enabled; and (3) contact their commercial distributor for information on obtaining a free retrofit.

  • Sold At: These network laser printers were manufactured from January 1995 through September 1998 and sold nationwide through the commercial distributors listed above for prices ranging from $1,599 to $6,999.

  • Importers: None Listed

  • Manufacturers: None Listed

  • Distributors: None Listed

  • Manufactured In: None Listed

  • Custom Label: None Listed

  • Custom Field: None Listed

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