Product Recall Number: 03-197
Why was Sony VAIO notebook computers recalled?
Users could receive a mild electric shock when the recalled computers are connected to a phone line and the phone rings.
Product Recall Number: 03-197
Product Safety Warning Number:
Date: 2003-09-24
Product Safety Warning Date:
Name Of Product: Sony VAIO notebook computers
Description: WASHINGTON, D.C. - In cooperation with the U.S. Consumer Product Safety Commission (CPSC), Sony Corp., of Tokyo, Japan, is voluntarily recalling about 5,600 Sony VAIO notebook computers. Users could receive a mild electric shock when the recalled computers are connected to a phone line and the phone rings.Name of product: Sony VAIO notebook computersUnits: About 5,600Manufacturer: Sony Corp., of Tokyo, JapanHazard: Users could receive a mild electric shock when the recalled computers are connected to a phone line and the phone rings.Incidents/Injuries: None reported.Description: Only Sony VAIO notebook computers with model numbers PCG-FRV25 or PCG-FRV27 sold from June through July 2003 are part of the recall. These computers will have slow modem speeds, generally below 24K while using the notebook's AC adapter. Consumers unsure of their modem speed can check it at the Sony PC support Web site: www.sony.com/pcsupport. Sony previously announced this recall on July 10, 2003.Sold at: Electronic and computer stores nationwide from June 2003 through July 2003 for about $1,500.Manufactured in: ChinaRemedy: Consumers with VAIO notebooks included in the recall should disconnect their modem from the phone line immediately, and contact Sony to arrange for a free repair. Sony also will extend the current limited warranty for repaired products to 2 years from date of original purchase.Consumer Contact: Call Sony at (800) 880-9743 anytime or visit their website at www.sony.com/pcsupport.Media Contact: Valerie Motis at (858) 942-8016 or at valerie.motis@am.sony.com.
Hazard Description: Users could receive a mild electric shock when the recalled computers are connected to a phone line and the phone rings.
Consumer Action: None Listed
Original Product Safety Warning Announcement: None Listed
Remedy Type: Repair
Units: About 5,600
Incidents: None reported.
Remedy: Consumers with VAIO notebooks included in the recall should disconnect their modem from the phone line immediately, and contact Sony to arrange for a free repair.
Sold At: WASHINGTON, D.C. - In cooperation with the U.S. Consumer Product Safety Commission (CPSC), Sony Corp., of Tokyo, Japan, is voluntarily recalling about 5,600 Sony VAIO notebook computers. Users could receive a mild electric shock when the recalled computers are connected to a phone line and the phone rings.Name of product: Sony VAIO notebook computersUnits: About 5,600Manufacturer: Sony Corp., of Tokyo, JapanHazard: Users could receive a mild electric shock when the recalled computers are connected to a phone line and the phone rings.Incidents/Injuries: None reported.Description: Only Sony VAIO notebook computers with model numbers PCG-FRV25 or PCG-FRV27 sold from June through July 2003 are part of the recall. These computers will have slow modem speeds, generally below 24K while using the notebook's AC adapter. Consumers unsure of their modem speed can check it at the Sony PC support Web site: www.sony.com/pcsupport. Sony previously announced this recall on July 10, 2003.Sold at: Electronic and computer stores nationwide from June 2003 through July 2003 for about $1,500.Manufactured in: ChinaRemedy: Consumers with VAIO notebooks included in the recall should disconnect their modem from the phone line immediately, and contact Sony to arrange for a free repair. Sony also will extend the current limited warranty for repaired products to 2 years from date of original purchase.Consumer Contact: Call Sony at (800) 880-9743 anytime or visit their website at www.sony.com/pcsupport.Media Contact: Valerie Motis at (858) 942-8016 or at valerie.motis@am.sony.com.
Importers: None Listed
Manufacturers: Sony Corp., of Tokyo, Japan
Distributors: None Listed
Manufactured In: China
Custom Label: None Listed
Custom Field: None Listed