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Product Recall Number: 03-068

Why was Back-UPS CS350 and Back-UPS CS 500 Back-up Power Supply devices recalled?

The power supply device can fail, causing the unit to overheat, which may pose a fire hazard to consumers.

Back-UPS CS350 and Back-UPS CS 500 Back-up Power Supply devices
Here's product recall specific data for Back-UPS CS350 and Back-UPS CS 500 Back-up Power Supply devices.

  • Product Recall Number: 03-068

  • Product Safety Warning Number:

  • Date: 2003-01-13

  • Product Safety Warning Date:

  • Name Of Product: Back-UPS CS350 and Back-UPS CS 500 Back-up Power Supply devices

  • Description: WASHINGTON, D.C. - In cooperation with the U.S. Consumer Product Safety Commission (CPSC), American Power Conversion Corporation (APC), of West Kingston, R.I., is voluntarily recalling about 900,000 back-up power supply devices. These devices are primarily used to protect computers in case of a power failure. The power supply device can fail, causing the unit to overheat, which may pose a fire hazard to consumers.APC has received six reports of units overheating resulting in the melting of the unit's outer casing and three reports of minor property damage. No injuries have been reported.The recalled Back-UPS® CS Uninterruptible Power Supply devices include the Back-UPS CS350 and the Back-UPS CS 500 models. The model number can be found on the front of the unit, along with the words, "Back-UPS CS" and "APC." In addition, one of the following numbers shows up on the bar code label located on the bottom of the unit: BK350, BK500, BK500BLK. The recalled power supply devices also have one of the following serial numbers - AB0048 through AB0251, BB0104 through BB0251, and JB0125 through JB0251 - which can be found on the bottom of the unit. Units with an "R" at the end of the serial number within the above ranges are not part of this recall.Retailers, computer and electrical distributors, and catalogs nationwide sold the power supply devices from November 2000 through December 2002 for between $70 and $130.Consumers should immediately stop using the power supply devices by turning off the power to all connected equipment, turning the Back- UPS CS off, and then unplugging it from the electrical outlet. To obtain a free replacement unit, consumers should contact the company at (866) APC-RELY (272-7359) between 9 a.m. and 5 p.m. ET Monday through Friday or log on to the company's website at www.apc.com/rely.

  • Hazard Description: The power supply device can fail, causing the unit to overheat, which may pose a fire hazard to consumers.

  • Consumer Action: None Listed

  • Original Product Safety Warning Announcement: None Listed

  • Remedy Type: Replace

  • Units: About 900,000

  • Incidents: APC has received six reports of units overheating resulting in the melting of the unit's outer casing and three reports of minor property damage. No injuries have been reported.

  • Remedy: Consumers should immediately stop using the power supply devices by turning off the power to all connected equipment, turning the Back- UPS CS off, and then unplugging it from the electrical outlet. To obtain a free replacement unit, consumers should contact the company at (866) APC-RELY (272-7359) between 9 a.m. and 5 p.m. ET Monday through Friday or log on to the company's website at www.apc.com/rely.

  • Sold At: Retailers, computer and electrical distributors, and catalogs nationwide sold the power supply devices from November 2000 through December 2002 for between $70 and $130.

  • Importers: None Listed

  • Manufacturers: None Listed

  • Distributors: None Listed

  • Manufactured In: None Listed

  • Custom Label: None Listed

  • Custom Field: None Listed

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